Job summary
An opportunity has arisen for a Healthcare Assistant/Clerical Officer to join our team in the Knowsley Community Diabetes Service (KCDS)
This is a permanent, full time post.
The successful candidate will assist the team in providing the highest possible standard of care for patients and their families/carer. You will also provide efficient and effective administrative support to the team.
Experience of working in a healthcare setting is essential and the successful candidate must have a good understanding and knowledge of confidentiality.
Main duties of the job
Under the supervision of a registered nurse, assist the team in providing the highest possible standard of care for patients and their families/carer. The post holder will undertake a range of tasks and duties as delegated by a registered nurse.
Participate in all aspects of patient care.
Provide efficient, effective and confidential administrative support to LDP
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
Clinical
At the discretion of the Registered Nurse (RN) participate fully in the delivery of planned nursing care.
Provide information to enable effectiveness of care to be evaluated and records maintained.
Involve patients and carers/relatives in the delivery of care
Provide reassurance, support to patients, family and carers
Work collaboratively with other professionals and agencies to ensure patient needs are met.
Establish and maintain effective communication with patients and carers/relatives
Recognise and respond appropriately to urgent and emergency situations
General observations such as blood pressure, pulse, urinalysis
Setting up clinic equipment
Undertake venepuncture as directed by the RN
Administrative
Provide and receive information verbally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts. Dealing with anxious patients and families. Encounters language and cultural challenges
Demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Trust standards of customer service.
Deal with incoming/outgoing mail in accordance with the workplace procedures
Accurate recording of information
For a full list of duties, please refer to the attached jobdescription
Job description
Job responsibilities
Clinical
At the discretion of the Registered Nurse (RN) participate fully in the delivery of planned nursing care.
Provide information to enable effectiveness of care to be evaluated and records maintained.
Involve patients and carers/relatives in the delivery of care
Provide reassurance, support to patients, family and carers
Work collaboratively with other professionals and agencies to ensure patient needs are met.
Establish and maintain effective communication with patients and carers/relatives
Recognise and respond appropriately to urgent and emergency situations
General observations such as blood pressure, pulse, urinalysis
Setting up clinic equipment
Undertake venepuncture as directed by the RN
Administrative
Provide and receive information verbally, in writing or electronically to inform work colleagues, patients, clients, carers, the public/external contacts. Dealing with anxious patients and families. Encounters language and cultural challenges
Demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, carers, public/external agencies, maintaining the Trust standards of customer service.
Deal with incoming/outgoing mail in accordance with the workplace procedures
Accurate recording of information
For a full list of duties, please refer to the attached jobdescription
Person Specification
Knowledge
Essential
- Awareness and understanding of confidentiality
Skills
Essential
- Good interpersonal and communication skills
- Ability to work as part of a team
Qualifications
Essential
- NVQ Level 3 in Healthcare or equivalent
Experience
Essential
- Experience within a healthcare setting
Person Specification
Knowledge
Essential
- Awareness and understanding of confidentiality
Skills
Essential
- Good interpersonal and communication skills
- Ability to work as part of a team
Qualifications
Essential
- NVQ Level 3 in Healthcare or equivalent
Experience
Essential
- Experience within a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
