Job summary
An exciting opportunity has arisen for a motivated, enthusiastic and experienced PA/Medical Secretary to join the administration team within the Rheumatology service of Liverpool University Hospitals NHS Foundation Trust, based on the Aintree University Hospital site.
Applicants should be an experienced and professional secretary with excellent organisational and communication skills. This would be an ideal opportunity to progress your career within the NHS.
The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to deadlines, both individually and as part of a team.
Cross-cover working will be required to ensure the needs of the service are met.
This is a full-time, permanent position.
Main duties of the job
To provide a comprehensive service to the consultants and specialty teams, with the minimum of supervision.
It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times.
To organise own workload and coordinate activities with other medical secretaries to ensure that an efficient service is provided.
To manage the patient journey from referral to discharge.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
The following shows the main duties required and futher information is available from the Job Description and Person Specification document.
- Provide a comprehensive service to consultants and specialty teams including nurse practitioners/clinicians.
- Manage the patient journey from referral/RTT to discharge for patients within own area, ensuring these are recorded accurately on the relevant systems, and that patient is reviewed promptly in appropriate clinic.
- Clinical Utilisation management, ensuring clinics are fully populated with correct patients or cancelled as appropriate.
- Management of patient waiting lists, highlighting areas of concern to consultant, line manager and others as appropriate.
- Deal with patient queries in a professional and courteous manner ensuring information is shared with relevant clinical staff as required.
- Accurately transcribe clinical dictation using appropriate system ensuring reports are distributed in accordance with consultant instructions, completing any actions arising from clinical dictation as required.
It is the responsibility of every member of staff to understand our equality, diversity and inclusion commitments and statutory obligations under current equality legislation, including the Equality Act 2010, the Disability Discrimination Act 2005 and the Race Relations (Amendment) Act 2000.
Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours).
All employees have a duty to take reasonable care to avoid injury to themselves or to others and to cooperate with the Trust in meeting its statutory requirements.
Job description
Job responsibilities
The following shows the main duties required and futher information is available from the Job Description and Person Specification document.
- Provide a comprehensive service to consultants and specialty teams including nurse practitioners/clinicians.
- Manage the patient journey from referral/RTT to discharge for patients within own area, ensuring these are recorded accurately on the relevant systems, and that patient is reviewed promptly in appropriate clinic.
- Clinical Utilisation management, ensuring clinics are fully populated with correct patients or cancelled as appropriate.
- Management of patient waiting lists, highlighting areas of concern to consultant, line manager and others as appropriate.
- Deal with patient queries in a professional and courteous manner ensuring information is shared with relevant clinical staff as required.
- Accurately transcribe clinical dictation using appropriate system ensuring reports are distributed in accordance with consultant instructions, completing any actions arising from clinical dictation as required.
It is the responsibility of every member of staff to understand our equality, diversity and inclusion commitments and statutory obligations under current equality legislation, including the Equality Act 2010, the Disability Discrimination Act 2005 and the Race Relations (Amendment) Act 2000.
Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours).
All employees have a duty to take reasonable care to avoid injury to themselves or to others and to cooperate with the Trust in meeting its statutory requirements.
Person Specification
Skills/Ability/Knowledge
Essential
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Legible handwriting
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Knowledge of internal PAS system
- Understanding of Trust internal policies as appropriate
Qualities/Attributes
Essential
- Capability to adapt to most situations
- Eager to learn
- Ability to maintain control of stressful/sensitive situations
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Ac
- Ability and willingness to undergo further training in accordance with the needs of the post
Education/Qualifications
Essential
- Educated to GCSE/O Level standard/equivalent or higher
- RSA/OCR Typing/Word processing Level 3 or equivalent
- RSA/OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable
- ECDL or equivalent
- Shorthand
Experience
Essential
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Person Specification
Skills/Ability/Knowledge
Essential
- Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills
- Excellent Organisation Skills
- Excellent Word Processing and Keyboard Skills
- Ability to organise workload effectively and prioritise to meet deadlines
- Ability to work individually or as part of a team
- Legible handwriting
- Experience or supervising and motivating a team
- Time Management Skills
- Excellent interpersonal and influencing skills
Desirable
- Knowledge of internal PAS system
- Understanding of Trust internal policies as appropriate
Qualities/Attributes
Essential
- Capability to adapt to most situations
- Eager to learn
- Ability to maintain control of stressful/sensitive situations
Other Requirements
Essential
- Comply with Trust policies and procedures
- Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Ac
- Ability and willingness to undergo further training in accordance with the needs of the post
Education/Qualifications
Essential
- Educated to GCSE/O Level standard/equivalent or higher
- RSA/OCR Typing/Word processing Level 3 or equivalent
- RSA/OCR Audio typing Skills Level 3
- Knowledge of medical terminology
- Secretarial Qualification or equivalent experience
Desirable
- ECDL or equivalent
- Shorthand
Experience
Essential
- Excellent I.T. skills with knowledge and experience of all Microsoft office packages
- Demonstrable experience working in an NHS office environment as a medical secretarial
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
