Job summary
As part of the Trust's new Administration Academy, we are looking to appoint a full-time trainer to support the improvement in patient administration Trust wide as we continue with the implementation the new Elective Patient Access Policy.
The role requires travel across all three main Trust sites to support the delivery of training to all outpatient admin staff.The Trainer will make a key contribution to providing a comprehensive package of training.
The Trainer will take on responsibility for learning new technologies, applications and systems designing and delivering the resultant training courses, to meet the needs of all users. They will also play a fundamental role in evaluating training.
Main duties of the job
The post holder will support the delivery of training for a wide variety of different specialties, systems, disciplines.
Primarily focussed on delivering training related to management of PAS (currently iPM), process and procedures linking to the Elective Care Access Policy,
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
1.Design, deliver and evaluate training on a daily basis.
2. Have a comprehensive understanding and detailed knowledge of a wide range of systems. This must be sufficiently comprehensive to be able to deliver training in a range of modules and applications.
3. Undertake testing of new or developmental systems and equipment, making recommendations regarding modifications to ensure that it is fit for purpose; this could be both hardware and software (application).
4. Receive, assess, and respond to user queries, providing problem solving support and follow-up training, if appropriate.
5. Work closely with others in designing, planning, and delivering refresher training for staff with the key aims of: - improving the quality, timeliness and completeness of data collected, enhancing the appreciation of the importance and benefits of accurately recording data.
6. Ensure that all data regarding delegates, training timetable, accommodation, etc. is supplied in a timely and complete manner which supports the updating of the Training database.
7. Evaluate and monitor training, refresher, and awareness courses, delivered within the remit of the post, including competence-monitoring.
8. Actively support and contribute to the development and delivery of workshops, presentations, awareness sessions, etc. to promote best practice and demonstrate the scope of the training service provision.
9. Produce regular statistical and activity reports, which assist in monitoring the training service provided and its impact on data quality programmes.
10. Assist with relevant Training Needs Analysis and designing trainingmethodologies in response to operational requirements.
11. Ensure that all master copies of training documentation are updated on a regular basis, in line with operational and system changes. Periodically review and assess training materials and methods, to ensure best practice and a high-quality service is maintained.
12. Foster a positive approach to change management and offer ongoingsupport and handholding to staff involved.
Job description
Job responsibilities
1.Design, deliver and evaluate training on a daily basis.
2. Have a comprehensive understanding and detailed knowledge of a wide range of systems. This must be sufficiently comprehensive to be able to deliver training in a range of modules and applications.
3. Undertake testing of new or developmental systems and equipment, making recommendations regarding modifications to ensure that it is fit for purpose; this could be both hardware and software (application).
4. Receive, assess, and respond to user queries, providing problem solving support and follow-up training, if appropriate.
5. Work closely with others in designing, planning, and delivering refresher training for staff with the key aims of: - improving the quality, timeliness and completeness of data collected, enhancing the appreciation of the importance and benefits of accurately recording data.
6. Ensure that all data regarding delegates, training timetable, accommodation, etc. is supplied in a timely and complete manner which supports the updating of the Training database.
7. Evaluate and monitor training, refresher, and awareness courses, delivered within the remit of the post, including competence-monitoring.
8. Actively support and contribute to the development and delivery of workshops, presentations, awareness sessions, etc. to promote best practice and demonstrate the scope of the training service provision.
9. Produce regular statistical and activity reports, which assist in monitoring the training service provided and its impact on data quality programmes.
10. Assist with relevant Training Needs Analysis and designing trainingmethodologies in response to operational requirements.
11. Ensure that all master copies of training documentation are updated on a regular basis, in line with operational and system changes. Periodically review and assess training materials and methods, to ensure best practice and a high-quality service is maintained.
12. Foster a positive approach to change management and offer ongoingsupport and handholding to staff involved.
Person Specification
Qualifications
Essential
- Degree or equivalent
- ECDL or equivalent
Experience
Essential
- Experience within a training service. In addition must have an understanding of the operation of systems within an NHS settings
- Experience of introducing new systems / systems changes
- Experience in the design and delivery of training courses and documentation
- Experience of problem solving and offering support to users in respect of healthcare systems software
- Experience of developing training packages to meet client and training provision requirements
- Experience of systems acceptance testing procedures and evaluation of system output requirements
Knowledge
Essential
- An awareness of delegates with diverse needs and be able to ensure inclusion
Skills
Essential
- Proven communication skills, both written and verbal
- Ability to communicate complex topics to trainees of all levels in clear language
- Ability to present to large numbers of people
- Ability to work within a team
- Good motivational and organisational skills. Able to get the best from people and lead by example
- Ability to use initiative and judgment to resolve problems and complex situations
- Ability to meet deadlines, prioritise work and take a flexible approach to time management
- An ability to undertake regular periods of concentration and ability to multi task
Person Specification
Qualifications
Essential
- Degree or equivalent
- ECDL or equivalent
Experience
Essential
- Experience within a training service. In addition must have an understanding of the operation of systems within an NHS settings
- Experience of introducing new systems / systems changes
- Experience in the design and delivery of training courses and documentation
- Experience of problem solving and offering support to users in respect of healthcare systems software
- Experience of developing training packages to meet client and training provision requirements
- Experience of systems acceptance testing procedures and evaluation of system output requirements
Knowledge
Essential
- An awareness of delegates with diverse needs and be able to ensure inclusion
Skills
Essential
- Proven communication skills, both written and verbal
- Ability to communicate complex topics to trainees of all levels in clear language
- Ability to present to large numbers of people
- Ability to work within a team
- Good motivational and organisational skills. Able to get the best from people and lead by example
- Ability to use initiative and judgment to resolve problems and complex situations
- Ability to meet deadlines, prioritise work and take a flexible approach to time management
- An ability to undertake regular periods of concentration and ability to multi task
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
