Job summary
An exciting opportunity is available for a Band 3 Patient Access Clerk (Therapies Clerk) to join our established experienced Therapies Admin Team at LUHFT who are proactive in improving patient and staff experience.
This post offers a breadth of duties including the management of referrals into Therapies, the management of clinical templates and the smooth running of clinics. The post holder also requires flexibility in supporting the wider Therapies Admin Team as required.
Our post holder will be required to have a positive approach to change, be able to problem solve and proactively manage patient and staff queries, and know their own limitations when needing to seek support. You will be working as part of an established team at LUHFT, but also able to use your own initiative. You will be required to have a methodical approach to working with a focus on attention to accurate detail.
All staff at LUHFT are supported by our Health and Well Being initiatives, and in addition you will be supported with a named supervisor to support with your own continuing personal and professional development.
Main duties of the job
This post offers a breadth of duties including the management of referrals into Therapies, the management of clinical templates and the smooth running of clinics. The post holder also requires flexibility in supporting the wider Therapies Admin Team as required.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
Follow us on Social Media:
Facebook - Liverpool University Hospitals Careers
Instagram - @LUHFTcareers
Twitter - @LUHFTcareers
Job description
Job responsibilities
The post holder is responsible as part of a team for providing a dedicated andcomprehensive administration service for Therapy Outpatients within the Trust using Partial and Full booking processes. The post holder will act as the first point of contact for all Therapy Outpatient enquiries from internal and external customers at all levels.
Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc. Using PTLs and the PAS system, in chronological order, invite patients and book appointments as appropriate.
Build clinic templates in accordance with Trust procedures as authorised via Patient Access Manager, to include standard clinics, firewall clinics and additional clinics.Support the Team leader/Officer in:- Training of new staff within the department- Development and implementation of new policies and procedures within the Department.- Implementing and meeting national and local initiatives, specificallysupporting referral to treatment targets for patients
Job description
Job responsibilities
The post holder is responsible as part of a team for providing a dedicated andcomprehensive administration service for Therapy Outpatients within the Trust using Partial and Full booking processes. The post holder will act as the first point of contact for all Therapy Outpatient enquiries from internal and external customers at all levels.
Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc. Using PTLs and the PAS system, in chronological order, invite patients and book appointments as appropriate.
Build clinic templates in accordance with Trust procedures as authorised via Patient Access Manager, to include standard clinics, firewall clinics and additional clinics.Support the Team leader/Officer in:- Training of new staff within the department- Development and implementation of new policies and procedures within the Department.- Implementing and meeting national and local initiatives, specificallysupporting referral to treatment targets for patients
Person Specification
Qualifications
Essential
- Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)
Desirable
- Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.
- ECDL, CLAIT or IBT qualification
Experience
Essential
- Experience working with the public/patients
- Demonstrable clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.
Desirable
- Experience working in a hospital or NHS environment
- Experienced user of a patient administration system (PAS)
Knowledge
Desirable
- Awareness of legislation, standards and guidelines relating to records and information
- Knowledge of health records processes or systems
Skills
Essential
- Accurate keyboard skills
- Ability to use own initiative
- Ability to work to deadlines
- Team player
Other
Essential
- Physically able to perform the duties of the post
- Ability to travel to any Trust site as required
- Courteous, polite and of smart appearance
Person Specification
Qualifications
Essential
- Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)
Desirable
- Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.
- ECDL, CLAIT or IBT qualification
Experience
Essential
- Experience working with the public/patients
- Demonstrable clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.
Desirable
- Experience working in a hospital or NHS environment
- Experienced user of a patient administration system (PAS)
Knowledge
Desirable
- Awareness of legislation, standards and guidelines relating to records and information
- Knowledge of health records processes or systems
Skills
Essential
- Accurate keyboard skills
- Ability to use own initiative
- Ability to work to deadlines
- Team player
Other
Essential
- Physically able to perform the duties of the post
- Ability to travel to any Trust site as required
- Courteous, polite and of smart appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
