Job summary
- To operationally manage a portfolio of solution projects including some highly complex, technical, and confidential pieces of work.
- To direct and supervise staff to deliver solutions projects and workstreams on time, to budget and to quality standards.
- To support the Solutions Directors of Delivery through the Solutions Programme Delivery Managers on Solutions Assignments
- To respond to client instructions or queries covering a broad range of issues including but not limited to to highly complex, technical, and confidential
- To respond to staff requests for instruction, guidance, and training. Responses may be routine to highly technical and sensitive in nature.
Main duties of the job
- Provide SDM with regular update on business development opportunities and delivered support which may be replicated at scale/across other regions
- Provide specialised solutions support and project management advice to Programme Boards, senior managers and senior clinicians across region, place and organisation.
- Provide guidance and support in areas of relevant expertise to a range of staff across each setting.
- Supporting the deliver of cost improvements across a range of settings and within MIAA Solutions.
- Working with and adopting new and best practice improvement tools, systems and data
- Secure and act on regular and objective feedback from clients and other stakeholders.
About us
MIAA is an NHS Shared service, hosted by Liverpool University Hospitals NHS Foundation Trust. MIAA is the predominant provider of internal audit services to over 50+ NHS and public sector organisations in the Northwest and beyond.
Originating in 1990, MIAA is now the largest in-house provider of internal audit, digital and consultancy services to the NHS, with a budgeted turnover of £12m.
MIAA Solutions: Advisory Services
Established in 2016 to deliver high-quality, cost-effective consultancy and programme/project support. Over the past few years MIAA Solutions has seen significant growth, with turnover increasing from c£2m in 2017/18 to a projected income of c£8m in 2022/23 and a trajectory of £10m by 2023/24. Bespoke programmes of advisory support are currently provided across the whole of the healthcare, local authority, and third sector.
There is no defined geographical boundary in respect of the organisations we support.
Job description
Job responsibilities
Job Accountabilities
- Produces, agrees, and oversees delivery of several projects and workstreams across a wide and varied client base that are designed to produce sufficient assurances to fulfil the requirements of the Client needs.
- Manages the planning, conduct, output, and opinions for all Solutions work across a wide and varied client base within agreed deadlines, financial budgets, and quality standards.
- Operates as budget holder for allocated projects i.e., a discrete set of services, requiring the planning and organising of complex activities and programmes to ensure income is recovered, costs contained, and outputs delivered. Often these budgeted plans need to be adjusted on an ongoing basis for reporting to Directors of Delivery as priorities shift.
- Manages and develops the key relationships across a wide and varied client base, particularly at Senior and Director Level.
- Provide the principal advice to clients across a wide range of matters, ensuring awareness of MIAAs extensive range of expertise and support including but not limited to digital, transformation, programme management, healthcare quality, governance, and leadership. Responsible for ensuring allocated projects are incorporated into the overall planning of resources and commitments for the function. Plans and organises the work schedule for allocated clients projects to ensure weekly, monthly, quarterly, and annual timetables are delivered particularly regarding Client deadlines.
- Personally, conducts a range of complex projects for reporting to senior management including Director These will routinely be complicated and mutli-layered where sensitive judgements need to be framed in situations where solutions are not clear.
- This will involve extensive audit and development activity, keeping up to date with national policy and guidance and developing new innovative products and services.
- Conducts complex audits on behalf of the team and MIAA to develop and pilot approaches to emerging areas. Makes recommendations as appropriate often involving significant proposed changes to working practices and procedures following policy implementation across multiple areas, NHS, and other organisations. These routinely will involve contributing to service redesign and providing benchmarking information.
- Responds to, and often anticipates, queries from clients, which may be of a highly sensitive and highly confidential nature, investigates and reports as necessary to the satisfaction of the client. These queries may relate to complex issues requiring a detailed understanding of complex client risks, NHS systems and existing guidance. This will include advice, information, and guidance for direct use by patients, relatives, or carers.
- Secures significant added value additional consultancy solutions work which enhances the profile and capability of MIAA.
- Participates in the preparation and delivery of presentations for tendered Solutions contracts.
- On occasions, deputises for the Programme Delivery Manager.
- Builds effective client relationships across the functions clients.
- Adheres and contributes to the continuous improvement philosophy to ensure we continue to provide a valuable service focused upon clients needs.
- Fully complies with all aspects of the confidentiality policy.
Job description
Job responsibilities
Job Accountabilities
- Produces, agrees, and oversees delivery of several projects and workstreams across a wide and varied client base that are designed to produce sufficient assurances to fulfil the requirements of the Client needs.
- Manages the planning, conduct, output, and opinions for all Solutions work across a wide and varied client base within agreed deadlines, financial budgets, and quality standards.
- Operates as budget holder for allocated projects i.e., a discrete set of services, requiring the planning and organising of complex activities and programmes to ensure income is recovered, costs contained, and outputs delivered. Often these budgeted plans need to be adjusted on an ongoing basis for reporting to Directors of Delivery as priorities shift.
- Manages and develops the key relationships across a wide and varied client base, particularly at Senior and Director Level.
- Provide the principal advice to clients across a wide range of matters, ensuring awareness of MIAAs extensive range of expertise and support including but not limited to digital, transformation, programme management, healthcare quality, governance, and leadership. Responsible for ensuring allocated projects are incorporated into the overall planning of resources and commitments for the function. Plans and organises the work schedule for allocated clients projects to ensure weekly, monthly, quarterly, and annual timetables are delivered particularly regarding Client deadlines.
- Personally, conducts a range of complex projects for reporting to senior management including Director These will routinely be complicated and mutli-layered where sensitive judgements need to be framed in situations where solutions are not clear.
- This will involve extensive audit and development activity, keeping up to date with national policy and guidance and developing new innovative products and services.
- Conducts complex audits on behalf of the team and MIAA to develop and pilot approaches to emerging areas. Makes recommendations as appropriate often involving significant proposed changes to working practices and procedures following policy implementation across multiple areas, NHS, and other organisations. These routinely will involve contributing to service redesign and providing benchmarking information.
- Responds to, and often anticipates, queries from clients, which may be of a highly sensitive and highly confidential nature, investigates and reports as necessary to the satisfaction of the client. These queries may relate to complex issues requiring a detailed understanding of complex client risks, NHS systems and existing guidance. This will include advice, information, and guidance for direct use by patients, relatives, or carers.
- Secures significant added value additional consultancy solutions work which enhances the profile and capability of MIAA.
- Participates in the preparation and delivery of presentations for tendered Solutions contracts.
- On occasions, deputises for the Programme Delivery Manager.
- Builds effective client relationships across the functions clients.
- Adheres and contributes to the continuous improvement philosophy to ensure we continue to provide a valuable service focused upon clients needs.
- Fully complies with all aspects of the confidentiality policy.
Person Specification
Qualifications
Essential
- Professional accountancy qualification (CCAB) or Prince 2 Practitioner qualified plus demonstrable PQE skills knowledge, experience and expertise which could be in audit (either internal or external)
Experience
Essential
- Must have experience of working in audit a client facing environment and demonstrable understanding of project delivery roles and techniques.
- Experience of managing and supervising staff
- Experience of working in NHS or other public sector organisation resulting in a good understanding of systems and processes is desirable for the post. Alternative experience in an equivalent organisation may be acceptable
Knowledge
Essential
- To demonstrate a full and mature understanding of NHS structure, policy, functions, and systems together with the aptitude to build on that knowledge
- e. Must understand a wide range of areas such as corporate governance, risk management, finance, transformation etc. and assurance principles and practice
- To demonstrate a full and mature understanding of audit solution and financial project delivery principles and practice together with the aptitude to build on that knowledge.
Personal/Managerial Skills and Qualities
Essential
- Must have excellent oral and written communication skills to enable complicated audit solutions and financial issues to be explained to a range of NHS staff, often at a senior level. This will include presentational, negotiation and influencing skills. Must have excellent analytical skills and can collate complex data from various sources
- Must have strong supervision, staff management, coaching and mentoring skills. Must have the ability to negotiate and persuade, sometimes in a setting that is unresponsive or hostile to audit solution findings.
- Must have a good level of numeracy, keyboard skills and computer literacy (ECDL or equivalent)
- Must have the ability to make judgements and recommendations in the context of complex systems and risk and materiality of findings
- Must have good time management skills and the ability to work to tight deadlines whilst managing competing priorities.
- Must have the ability to travel to a range of sites and work in a range of environments
Person Specification
Qualifications
Essential
- Professional accountancy qualification (CCAB) or Prince 2 Practitioner qualified plus demonstrable PQE skills knowledge, experience and expertise which could be in audit (either internal or external)
Experience
Essential
- Must have experience of working in audit a client facing environment and demonstrable understanding of project delivery roles and techniques.
- Experience of managing and supervising staff
- Experience of working in NHS or other public sector organisation resulting in a good understanding of systems and processes is desirable for the post. Alternative experience in an equivalent organisation may be acceptable
Knowledge
Essential
- To demonstrate a full and mature understanding of NHS structure, policy, functions, and systems together with the aptitude to build on that knowledge
- e. Must understand a wide range of areas such as corporate governance, risk management, finance, transformation etc. and assurance principles and practice
- To demonstrate a full and mature understanding of audit solution and financial project delivery principles and practice together with the aptitude to build on that knowledge.
Personal/Managerial Skills and Qualities
Essential
- Must have excellent oral and written communication skills to enable complicated audit solutions and financial issues to be explained to a range of NHS staff, often at a senior level. This will include presentational, negotiation and influencing skills. Must have excellent analytical skills and can collate complex data from various sources
- Must have strong supervision, staff management, coaching and mentoring skills. Must have the ability to negotiate and persuade, sometimes in a setting that is unresponsive or hostile to audit solution findings.
- Must have a good level of numeracy, keyboard skills and computer literacy (ECDL or equivalent)
- Must have the ability to make judgements and recommendations in the context of complex systems and risk and materiality of findings
- Must have good time management skills and the ability to work to tight deadlines whilst managing competing priorities.
- Must have the ability to travel to a range of sites and work in a range of environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
