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Liverpool University Hospitals NHS Foundation Trust

Customer Care Operative

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a Customer Service Operative to work as part of the Customer Service Team within Liverpool Clinical Laboratories.

This role will require effective teamwork with a range of stakeholders. Having the energy, drive, optimism and determination to meet all of the challenges ahead will be as vital as bringing sound knowledge of best practice to LCL. This role will be responsible in delivering a support service to our stakeholders.

This role will require the successful candidate to have excellent organisational skills, to be methodical, accurate and enthusiastic. Having the energy, drive, optimism and determination to meet all of the challenges ahead will be as vital as bringing sound knowledge of best practice to LCL.

Main duties of the job

We're looking for people who see opportunities, explore the potential and recognise that behind every sample is a real person. If you're someone who inspires those around you and is a true 'team player', we want to hear from you. We offer excellent training and development opportunities for all disciplines. Whether you live in Liverpool already or are considering a move, there's never been a better time to joins us at Liverpool Clinical Laboratories.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Details

Date posted

13 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-LCL-49-23

Job locations

Liverpool Clinical Laboratories

Liverpool

L7 8YE


Job description

Job responsibilities

Please refer to attached JD & Person Spec for further information.

Key responsibilities:

  • Provide a patient result service, by delivering verbal patient results.
  • Running and printing patient reports.
  • Answering the telephone/taking messages.
  • Reception work and general office duties.
  • Assisting with the running of the area.
  • Dealing with enquires related to the service.
  • Photocopying and distributing documents.
  • Administering internal and external post.
  • Liaising with other members of the team in all matters relating to the service and maintenance of high standards.

Job description

Job responsibilities

Please refer to attached JD & Person Spec for further information.

Key responsibilities:

  • Provide a patient result service, by delivering verbal patient results.
  • Running and printing patient reports.
  • Answering the telephone/taking messages.
  • Reception work and general office duties.
  • Assisting with the running of the area.
  • Dealing with enquires related to the service.
  • Photocopying and distributing documents.
  • Administering internal and external post.
  • Liaising with other members of the team in all matters relating to the service and maintenance of high standards.

Person Specification

Qualifications

Essential

  • Working knowledge of Microsoft office
  • RSA 2 (or equivalent)
  • NVQ2 (or equivalent)

Experience

Essential

  • Reception experience

Desirable

  • Customer care experience

Skills

Essential

  • Good organisational skills
  • Ability to work as part of a team
  • Good interpersonal skills
Person Specification

Qualifications

Essential

  • Working knowledge of Microsoft office
  • RSA 2 (or equivalent)
  • NVQ2 (or equivalent)

Experience

Essential

  • Reception experience

Desirable

  • Customer care experience

Skills

Essential

  • Good organisational skills
  • Ability to work as part of a team
  • Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Clinical Laboratories

Liverpool

L7 8YE


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Clinical Laboratories

Liverpool

L7 8YE


Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Christine Harper

christine.harper@liverpoolft.nhs.uk

01517065599

Details

Date posted

13 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-LCL-49-23

Job locations

Liverpool Clinical Laboratories

Liverpool

L7 8YE


Supporting documents

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