Job summary
To support clinical services and the wider administration team in providing efficient administration resourceto safely manage the daily demand of referrals entering our services and process these referrals with apatient centred approach to the appropriate clinical services.
Provide comprehensive administrative support across various disciplines and services within theorganisation, creating correspondence to support clinical services to enable them to function safely,efficiently and effectively.
All duties outlined are appropriate to the grade and the actual duties will be determined by the individualservice/team.
Main duties of the job
- Support the processing of new referrals into the service in accordance with locally defined StandardOperating Procedures and as directed by the line manager. This may include registration of new patientsonto the Electronic Patient Record (EPR) system and creating new referrals.
- Support the process of processing referrals appropriately by booking appointments for groups ortreatment and clinic appointments as required, arranging cancellation of appointments and reschedulingas required in a timely manner.
- Manipulation of the EPR system to enter and retrieve relevant patient data as required to support thenavigation of referrals.
- Managing all incoming telephone calls politely and efficiently, taking messages as required andnavigating all calls appropriately in line with the Standard Operating Procedure.
- Providing a high standard of communication with a patient centred approach at all times.
- Communicating effectively with internal and external stakeholders, acting as an ambassador for theorganisation when responding to queries by telephone or electronically.
- Support with the preparation of documentation in the form of template letters and other correspondenceas directed by the clinical team in an appropriate format
About us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
o Adult and older adult mental health serviceso Specialist learning disability serviceso CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
Job description
Job responsibilities
See Job Description for full details -
- Support the processing of new referrals into the service in accordance with locally defined Standard
- Operating Procedures and as directed by the line manager. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
- Support the process of processing referrals appropriately by booking appointments for groups ortreatment and clinic appointments as required, arranging cancellation of appointments and rescheduling as required in a timely manner.
- Manipulation of the EPR system to enter and retrieve relevant patient data as required to support the navigation of referralsManaging all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.
- Providing a high standard of communication with a patient centred approach at all times
- Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically.
- Support with the preparation of documentation in the form of template letters and other correspondence as directed by the clinical team in an appropriate format.
- Process incoming/outgoing post, taking appropriate action as defined by local Standard Operating Procedures.
Job description
Job responsibilities
See Job Description for full details -
- Support the processing of new referrals into the service in accordance with locally defined Standard
- Operating Procedures and as directed by the line manager. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
- Support the process of processing referrals appropriately by booking appointments for groups ortreatment and clinic appointments as required, arranging cancellation of appointments and rescheduling as required in a timely manner.
- Manipulation of the EPR system to enter and retrieve relevant patient data as required to support the navigation of referralsManaging all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.
- Providing a high standard of communication with a patient centred approach at all times
- Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically.
- Support with the preparation of documentation in the form of template letters and other correspondence as directed by the clinical team in an appropriate format.
- Process incoming/outgoing post, taking appropriate action as defined by local Standard Operating Procedures.
Person Specification
Achieved Grade
Essential
Desirable
- Experience of working in the NHS
Person Specification
Achieved Grade
Essential
Desirable
- Experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
