Job summary
Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country
Are you passionate about improving patient pathways for mental health support that best suit their needs?
Are you excited about the prospect of embedding newly transformed services?
Do you have the drive to make a positive impact on the lives of the people who use our services?
Do you have the skills to bring people along and support a positive shift in culture?
If the answer is yes, you could be the perfect fit for this truly transformational role.
We are modernising the way that community mental health care is delivered in Wolverhampton. This truly transformational role will sit within the Primary Care Mental Health service, linking both community mental health teams and primary care mental health teams.
Main duties of the job
The Clinical Care Navigation Manager responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines. Ensuring that every referral receives a fitting and system-supported outcome tailored to their needs. This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, Local Authorities, Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute a clinical opinion, based on their clinical skills and knowledge, as part of the multi- disciplinary team to support a timely and effective outcome of patients referrals received.
About us
Black Country Healthcare covers three towns and one city, and is home to a highly diverse population, with areas of socio-economic deprivation. We offer both community and in-patient services to children and adults with mental health difficulties, learning disabilities and autism and work in partnership with the third sector and Local Authorities.
We aim to recruit a workforce that is representative of our population and inclusive practice is at the heart of our Trust values, with the aim that everyone has a voice that needs to be heard. We aim to develop and co-produce our services and have a strong cohort of Lived Experience Practitioners. We believe in a culture of compassion and strongly promote staff Wellbeing initiatives.
Job description
Job responsibilities
The post holder will be expected to utilise their clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients presenting needs, legal status, risk, complexity, gender, age and vulnerability.
To actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development.
To lead in the process of managing patient flow, coordinating their journey through each referral pathway ensuring involvement of Medical, nursing and administrative staff.
To work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs keeping waiting times to a minimum.
To utilise advanced communication skills, verbal, non-verbal and written when dealing with highly charged and complex situations. To communicate sensitively and empathetically and diffuse situations of conflict when tensions arise around clinical priorities.
To attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management.
To lead on the development of appropriate audits in relation to referral management and the development of actions plans in light of findings.
In certain circumstances, the post holder will be expected to complete and document clinical triage; assessments and associated paperwork to support the referral support & management process.
Have the authority to work directly with Responsible Clinicians and GPs, senior team management / Clinical Leads and Senior Managers and will be accountable for ensuring that the decision making process is effective and that remedial action where necessary is proposed to the senior team.
The post holder will advise on the optimal use and cost effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities.
The role will cover all Mental Health routine referrals into the Trust and will work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy.
Will provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management.
Job description
Job responsibilities
The post holder will be expected to utilise their clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients presenting needs, legal status, risk, complexity, gender, age and vulnerability.
To actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development.
To lead in the process of managing patient flow, coordinating their journey through each referral pathway ensuring involvement of Medical, nursing and administrative staff.
To work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs keeping waiting times to a minimum.
To utilise advanced communication skills, verbal, non-verbal and written when dealing with highly charged and complex situations. To communicate sensitively and empathetically and diffuse situations of conflict when tensions arise around clinical priorities.
To attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management.
To lead on the development of appropriate audits in relation to referral management and the development of actions plans in light of findings.
In certain circumstances, the post holder will be expected to complete and document clinical triage; assessments and associated paperwork to support the referral support & management process.
Have the authority to work directly with Responsible Clinicians and GPs, senior team management / Clinical Leads and Senior Managers and will be accountable for ensuring that the decision making process is effective and that remedial action where necessary is proposed to the senior team.
The post holder will advise on the optimal use and cost effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities.
The role will cover all Mental Health routine referrals into the Trust and will work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy.
Will provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management.
Person Specification
Experience, Skills,Qualifications
Essential
Desirable
Person Specification
Experience, Skills,Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
