Job summary
Wolverhampton Talking Therapies offers interventions for Depression and anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint an Administrative Officer to work at Pond Lane to assist the existing team in providing a comprehensive administration service.
Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.
If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.
For further information, please contact Aimee Warr (Service Manager) on 0800 923 0222.
Main duties of the job
To provide an efficient, effective, professional and confidential administrative and secretarial service to a designated team. The post-holder will provide comprehensive secretarial and administrative support to the team, including diary management, maintaining records (paper and electronic), in accordance with Trust policy.
To work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the service. It will be expected that the post holder will need to provide cover for team members in times of absence (such as annual leave, sickness etc.) and additionally where the workload of the Team requires it.
About us
Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values.
Job description
Job responsibilities
To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booking interpreters, maintaining records and processing referrals.
Please see attached Job Description for further information
Job description
Job responsibilities
To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booking interpreters, maintaining records and processing referrals.
Please see attached Job Description for further information
Person Specification
Essential Criteria
Essential
- GCSE English Grade C or above, or equivalent qualification
- Computer Knowledge including Microsoft packages
- Ability to maintain confidentiality and understanding of Data Protection Act
- Ability to manage own workload and be adaptive and flexible in response to additional workload
- Experience of providing administration support to a team of staff
Desirable
- RIO experience
- Experience of working in a healthcare environment
- Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
Person Specification
Essential Criteria
Essential
- GCSE English Grade C or above, or equivalent qualification
- Computer Knowledge including Microsoft packages
- Ability to maintain confidentiality and understanding of Data Protection Act
- Ability to manage own workload and be adaptive and flexible in response to additional workload
- Experience of providing administration support to a team of staff
Desirable
- RIO experience
- Experience of working in a healthcare environment
- Enable yourself and others to act with confidence and authority in order to achieve the best outcome for everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
