Job summary
The Mental Health Liaison Service is a 7-day service, which operates over a 24-hour period supporting mental health presentations within the Acute Hospital (New Cross Hospital, West Park Hospital and Cannock Chase Hospital) of individuals aged 18 years and over
The post holder will provide a comprehensive secretarial and administrative role, acting as first point of contact for the Consultant Liaison Psychiatrist, Middle Grade Psychiatrist and the Mental Health Liaison Team, including a team Psychologist.
You will be expected to work independently, exercising judgment and initiative to prioritise and co-ordinate your own workload. In addition to creating clinical correspondence from dictation and general medical secretarial duties, the post-holder will be expected to ensure patients' electronic medical records are kept up-to-date, book appointments, input data onto the clinical information system, make onward referrals, participate with audits and support with providing information for Business and Operational Intelligence purposes. You will be required to use various computerised systems, including Microsoft Office, Outlook and the clinical information system, Rio for which training will be provided.
Excellent written and verbal communication skills are essential as the post-holder will link between the team, the Acute Hospital GPs/Social Services and other agencies by telephone and face-to-face.
Main duties of the job
To ensure medical staff and clinical staff make optimum use of their time by organising their work programmes, preparation of papers, maintaining their manual and electronic diaries and arranging appointments.
To deal with incoming queries via the telephone or in person, from patients, relatives, GPs and other health and social care professionals. Have the ability to deal with patients who may be distressed and give appropriate advice, within the boundaries of the role. Dealing with sensitive information and having the skills necessary to offer appropriate advice within boundaries, using own judgement or in consultation with medical staff as necessary.
Maintaining patient files to include registering patients, initiating patient notes, liaising with patients directly, arranging appointments and inputting data onto the information system. Ensuring patients' notes and investigations are available at the time of visit/appointment.
About us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services
- Specialist learning disability services
- CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
Job description
Job responsibilities
Process a wide range of incoming information via the postal system, ensuring patients notes, previous correspondence and investigation results are available. Maintain a check on all correspondence to ensure action is taken as appropriate and reminding medical staff of outstanding items where necessary.Transcription of manuscript drafts, audio tapes or shorthand notes for the production of court reports, Mental Health Tribunal reports, clinical correspondence etc. ensuring appropriate design and layout. Transcription of sensitive information ensuring confidentiality, correct medical terminology, medication and drug doses.Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agenda and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.Organise conferences as and when required, ensuring all necessary arrangements are made.Manage and ensure efficient and effective systems and office procedures are developed, maintained and monitored for the provision of medical services.Maintain all reference files; policies and procedures files within the service.Responsible for the implementation and maintenance of policies within medical service provision e.g. filing system, bring forward system, message taking system.To use electronic data systems, including any Clinical Information Systems, Microsoft Word, Microsoft Outlook (respond to and action as necessary) and Internet Explorer.
Job description
Job responsibilities
Process a wide range of incoming information via the postal system, ensuring patients notes, previous correspondence and investigation results are available. Maintain a check on all correspondence to ensure action is taken as appropriate and reminding medical staff of outstanding items where necessary.Transcription of manuscript drafts, audio tapes or shorthand notes for the production of court reports, Mental Health Tribunal reports, clinical correspondence etc. ensuring appropriate design and layout. Transcription of sensitive information ensuring confidentiality, correct medical terminology, medication and drug doses.Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agenda and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.Organise conferences as and when required, ensuring all necessary arrangements are made.Manage and ensure efficient and effective systems and office procedures are developed, maintained and monitored for the provision of medical services.Maintain all reference files; policies and procedures files within the service.Responsible for the implementation and maintenance of policies within medical service provision e.g. filing system, bring forward system, message taking system.To use electronic data systems, including any Clinical Information Systems, Microsoft Word, Microsoft Outlook (respond to and action as necessary) and Internet Explorer.
Person Specification
Education/Qualifications, Experience, Knowledge
Essential
- RSA / OCR II and/or III Word Processing/Typewriting or equivalent qualification
- AMSPAR Diploma / City & Guilds Diploma for Medical Secretaries or significant experience of working with medical terminology
- Extensive secretarial experience
- Minute taking skills
- Knowledge and use of Computer packages inc Microsoft Office/Outlook
Desirable
- Extensive secretarial experience working within a healthcare environment.
Person Specification
Education/Qualifications, Experience, Knowledge
Essential
- RSA / OCR II and/or III Word Processing/Typewriting or equivalent qualification
- AMSPAR Diploma / City & Guilds Diploma for Medical Secretaries or significant experience of working with medical terminology
- Extensive secretarial experience
- Minute taking skills
- Knowledge and use of Computer packages inc Microsoft Office/Outlook
Desirable
- Extensive secretarial experience working within a healthcare environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
