Job summary
To support clinical services in providing efficient administration resources to safely manage the daily demand of referrals entering our services and process these referrals with a patient centred approach to the appropriate clinical services.
Provide comprehensive administrative support across various disciplines and services within the organisation, creating correspondence to support clinical services to enable them to function safely, efficiently and effectively.
All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.
Main duties of the job
- Carry out procurement of office supplies, review stationery requirements, order printed stationery and other ad hoc items as required by the team.
- Maintain effective diary management as required by line manager.
- Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by operational procedures
Process referrals appropriately by booking appointments for groups or treatment and clinic appointments as required, arranging cancellation of appointments and rescheduling where requested in a timely manner.
Manipulation of the Electronic Patient Record system to enter and retrieve patient data as required to support the navigation of referrals
Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.
Preparing documentation in the form of letters and other correspondence as directed by the clinical team in an appropriate format
About us
Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values.
Job description
Job responsibilities
To work as part of a wider administration and clerical team providing cover and support to colleagues throughout the Locality during periods of annual leave or sickness to ensure a continuous and seamless provision of service. This may include front of house services or reception duties as and when required.
Take responsibility for your own understanding of Information Governance, confidentiality, security, data protection and Caldicott Principles.
To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service.
Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
Job description
Job responsibilities
To work as part of a wider administration and clerical team providing cover and support to colleagues throughout the Locality during periods of annual leave or sickness to ensure a continuous and seamless provision of service. This may include front of house services or reception duties as and when required.
Take responsibility for your own understanding of Information Governance, confidentiality, security, data protection and Caldicott Principles.
To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service.
Manage the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
Person Specification
PS
Essential
- NVQ Business Administration / Customer Service or other professional administration qualification Level 2
- Evidence of continued development or training
- Good standard of education / 5 GCSE's or equivalent qualification at grades A - C
- Demonstrable organisational skills.
- Ability to work as part of a team
- Flexible
- Punctual
- Working knowledge of data protection, confidentiality and the Caldicott Principles
Desirable
- Demonstrable communication skills
- Experience of prioritisation of workload and the ability to work to deadlines.
- Experience of working in a healthcare environment
- Experience of taking minutes/notes of meetings
Person Specification
PS
Essential
- NVQ Business Administration / Customer Service or other professional administration qualification Level 2
- Evidence of continued development or training
- Good standard of education / 5 GCSE's or equivalent qualification at grades A - C
- Demonstrable organisational skills.
- Ability to work as part of a team
- Flexible
- Punctual
- Working knowledge of data protection, confidentiality and the Caldicott Principles
Desirable
- Demonstrable communication skills
- Experience of prioritisation of workload and the ability to work to deadlines.
- Experience of working in a healthcare environment
- Experience of taking minutes/notes of meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
