Job summary
An exciting opportunity has arisen for a Band 3 administrator based within Community Recovery and Enablement Team (CERT), based at Jubilee house, Walsall. We are looking for a motivated, enthusiastic and reliable individual with previous admin experience to join our team to provide administrative services
You will be required to have relevant knowledge of an administrative environment,have excellent organisational and communication skills and be able to prioritise your own workload.
Daily duties will include enquiries from service users, carers, health professionals and other agencies and minute taking.
The successful post holder will have all-round administration experience together with a good working knowledge of IT systems, data recording, proven organisational skills and an excellent telephone manner and will be required to undertake a variety of administrative tasks with in the CERT.
Main duties of the job
We are looking for applicants who are friendly and approachable with effective communication skills, who can build good working relationships within a busy environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
We require applicants to share our vision to become an innovative, forward-thinking, and inclusive new team, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of caring , enabling, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.
About us
At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities.
The Trust is rated 'Good' from CQC (Care Quality Commission) and will become the lead provider for mental health services across The Black Country . We have recently invested in newly created clinical divisions and are currently developing new models of integrated primary and secondary care for adults and older adults, as well launching a far-reaching inpatient strategy, working to eradicate dormitories and building new facilities.
This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families
Job description
Job responsibilities
The successful post holder will have all-round administration experience together with a good working knowledge of IT systems, data recording, proven organisational skills and an excellent telephone manner and will be required to undertake a variety of administrative tasks
The work will be demanding and varied, and excellent communication skills are essential. If you have a keen eye for detail and are able to work on your own initiative, then we would like to hear from you.
Experience of working in a healthcare setting and experience of dealing with confidential and sensitive issues would be an advantage.
Job description
Job responsibilities
The successful post holder will have all-round administration experience together with a good working knowledge of IT systems, data recording, proven organisational skills and an excellent telephone manner and will be required to undertake a variety of administrative tasks
The work will be demanding and varied, and excellent communication skills are essential. If you have a keen eye for detail and are able to work on your own initiative, then we would like to hear from you.
Experience of working in a healthcare setting and experience of dealing with confidential and sensitive issues would be an advantage.
Person Specification
Experience
Essential
- Substantial recent experience of working in a busy administration environment
- Experience in a customer facing role
- Ability to be adaptive and flexible in response to additional workload
- Meeting preparation and experience of co-ordinating meetings
- Proficient in Microsoft Office package specifically Word, Excel, Outlook and MS Teams
Desirable
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- oUnderstanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
Education
Essential
- NVQ level 3 Administration or equivalent or willing to work towards achieving an NVQ level 3
- GCSE English Grade C or above or equivalent qualification
Skills/Personal qualities
Essential
- Excellent communication and interpersonal skills when dealing as first point of contact in person, on the telephone and in written correspondence.
- Excellent planning and organising skills
- Able to work to tight deadlines whilst ensuring work is of a high standard
- Excellent word processing skills including accurate and speedy typing
Person Specification
Experience
Essential
- Substantial recent experience of working in a busy administration environment
- Experience in a customer facing role
- Ability to be adaptive and flexible in response to additional workload
- Meeting preparation and experience of co-ordinating meetings
- Proficient in Microsoft Office package specifically Word, Excel, Outlook and MS Teams
Desirable
Knowledge
Essential
- Knowledge of a range of administrative/secretarial procedures
- oUnderstanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
Education
Essential
- NVQ level 3 Administration or equivalent or willing to work towards achieving an NVQ level 3
- GCSE English Grade C or above or equivalent qualification
Skills/Personal qualities
Essential
- Excellent communication and interpersonal skills when dealing as first point of contact in person, on the telephone and in written correspondence.
- Excellent planning and organising skills
- Able to work to tight deadlines whilst ensuring work is of a high standard
- Excellent word processing skills including accurate and speedy typing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
