Job summary
Black Country Healthcare NHS Foundation Trust has an exciting opportunity for staff to express their interest and apply for the EPR Configuration Support as part of the Business Intelligence team. The posts will being offered until March 2025 as a secondment or fixed term contract at band 5, the roles will be responsible for the configuration and maintenance of the Rio Electronic Patient Record (EPR).
The post holders will be required to work with clinical teams and possess excellent communication skills. You are expected to have some experience working with Rio, work with leads on the Trust's Community Transformation, Harmonisation programme and Rio Digital Road Map. The role will need to be proficient in managing a range of changing needs and competing demands.
Main duties of the job
- Be a point of contact for second line support to the EPR service desk for any queries, complex issues or configuration needs that cannot be addressed on the EPR helpdesk.
- Investigate complex problems escalated through the escalation system resolving internally or liaising with system provider.
- Work closely with the EPR helpdesk, training, information and performance teams and system suppliers in ensuring that the EPR system meets the requirements of clinicians, divisions, managers and Trust business requirements.
- Capture and validate user requirements, work within the EPR team to estimate work impact, agree work package and implement, maintain and support development of the EPR.
- Assisting with the testing and User Acceptance Testing of new versions on the systems, test documents on the system following upgrades to ensure they are working properly and effectively recording the testing results by use of test scripts.
- Provide, receive and work on a daily basis with highly sensitive and confidential information.
- To assist and support the Configuration Lead as required.
About us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
- Adult and older adult mental health services.
- Specialist learning disability services.
- Mental health services for children and young people.
- Community healthcare services for children, young people and families in Dudley.
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
Job description
Job responsibilities
Main Duties/Responsibilities
- To be a point of contact for second line support to the EPR helpdesk for any queries, complex issues or configuration needs that cannot be addressed on the EPR helpdesk.Investigate complex problems escalated through the escalation system resolving internally or liaising with system provider.Support managers, clinicians, EPR helpdesk and trainers with use of best practice advice, user error, troubleshooting and re-education of clinical systems practice.
- Work closely with the EPR helpdesk, training, information and performance teams and system suppliers in ensuring that the EPR system meets the requirements of clinicians, divisions, managers and Trust business requirements.
- Work with information and performance managers to ensure the EPR is configured to nationally and locally defined data sets and reporting requirements.
- Capture and validate user requirements, work within the EPR team to estimate work impact, agree work package and implement, maintain and support development of the EPR.
- Provide specialist advice and support on complex software and detailed information and be instrumental in providing developments and requests for change to the clinical systems which impact on the Trust or divisions, in line with Trust policies and procedures.
- Assisting with the testing and User Acceptance Testing of new versions on the systems, test documents on the system following upgrades to ensure they are working properly and effectively recording the testing results by use of test scripts.
- Provide, receive and work on a daily basis with highly sensitive and confidential information.
- To assist and support the Configuration Lead as required.
- Attend any ad hoc meetings regarding EPR e.g. meetings with managers, clinicians and service users to further progress the development of EPR.
- Undertake personal development activities and engage with supervision, objective setting and personal development delivery.
- Carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
- To undertake any other duties of a similar nature consistent with theresponsibilities of this post in order to provide a quality business intelligenceservice.
Job description
Job responsibilities
Main Duties/Responsibilities
- To be a point of contact for second line support to the EPR helpdesk for any queries, complex issues or configuration needs that cannot be addressed on the EPR helpdesk.Investigate complex problems escalated through the escalation system resolving internally or liaising with system provider.Support managers, clinicians, EPR helpdesk and trainers with use of best practice advice, user error, troubleshooting and re-education of clinical systems practice.
- Work closely with the EPR helpdesk, training, information and performance teams and system suppliers in ensuring that the EPR system meets the requirements of clinicians, divisions, managers and Trust business requirements.
- Work with information and performance managers to ensure the EPR is configured to nationally and locally defined data sets and reporting requirements.
- Capture and validate user requirements, work within the EPR team to estimate work impact, agree work package and implement, maintain and support development of the EPR.
- Provide specialist advice and support on complex software and detailed information and be instrumental in providing developments and requests for change to the clinical systems which impact on the Trust or divisions, in line with Trust policies and procedures.
- Assisting with the testing and User Acceptance Testing of new versions on the systems, test documents on the system following upgrades to ensure they are working properly and effectively recording the testing results by use of test scripts.
- Provide, receive and work on a daily basis with highly sensitive and confidential information.
- To assist and support the Configuration Lead as required.
- Attend any ad hoc meetings regarding EPR e.g. meetings with managers, clinicians and service users to further progress the development of EPR.
- Undertake personal development activities and engage with supervision, objective setting and personal development delivery.
- Carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
- To undertake any other duties of a similar nature consistent with theresponsibilities of this post in order to provide a quality business intelligenceservice.
Person Specification
Qualifications
Essential
- Good level of general education, preferably to Degree level
- Professional IT qualification or significant experience working in IT application support, data quality reporting, or equivalent experience
- Evidence of continuous professional development
Experience
Essential
- Experience of working in an NHS environment
- Experience of sharing knowledge
- Experience of working in a busy environment and dealing with all levels of staff both verbally and in writing and managing and resolving issues
- Experience of implementation of projects and/or deliverables within an organisation
- Working experience of systems within an organisation
- Experience of working to deadlines and applying concentration and initiative when answering queries from staff and customers
- Experience of managing problems, providing solutions and communicating complex issues to all levels of staff
- Experience of working within a pressured environment and applying techniques of prioritisation on a regular basis
- Experience of customer service skills and excellent telephone manner
Desirable
- Testing - experience of testing new versions of software on (clinical) systems following upgrades, ensuring effectiveness and continued use according to test scripts
Knowledge
Essential
- Knowledge of EPR configuration and database administration within Rio
- Excellent knowledge of the suite of Microsoft Office packages.
- Considerable experience supporting an Information System
- How to provide solutions and communicate complex IT information to non-IT staff/customers
- Understanding of technical systems and the need for structure and support
- Understanding of testing, problem solving and communicating complex IT solutions
Skills
Essential
- Ability to manage own time and to support the team in working efficiently
- Ability to take a pragmatic, solution-focused approach to issues and delivery
- Ability to prioritise competing demands and manage changing priorities
- High level of personal and professional credibility
- Diplomatic and empathetic, particularly when challenging operational procedures or performance
Person Specification
Qualifications
Essential
- Good level of general education, preferably to Degree level
- Professional IT qualification or significant experience working in IT application support, data quality reporting, or equivalent experience
- Evidence of continuous professional development
Experience
Essential
- Experience of working in an NHS environment
- Experience of sharing knowledge
- Experience of working in a busy environment and dealing with all levels of staff both verbally and in writing and managing and resolving issues
- Experience of implementation of projects and/or deliverables within an organisation
- Working experience of systems within an organisation
- Experience of working to deadlines and applying concentration and initiative when answering queries from staff and customers
- Experience of managing problems, providing solutions and communicating complex issues to all levels of staff
- Experience of working within a pressured environment and applying techniques of prioritisation on a regular basis
- Experience of customer service skills and excellent telephone manner
Desirable
- Testing - experience of testing new versions of software on (clinical) systems following upgrades, ensuring effectiveness and continued use according to test scripts
Knowledge
Essential
- Knowledge of EPR configuration and database administration within Rio
- Excellent knowledge of the suite of Microsoft Office packages.
- Considerable experience supporting an Information System
- How to provide solutions and communicate complex IT information to non-IT staff/customers
- Understanding of technical systems and the need for structure and support
- Understanding of testing, problem solving and communicating complex IT solutions
Skills
Essential
- Ability to manage own time and to support the team in working efficiently
- Ability to take a pragmatic, solution-focused approach to issues and delivery
- Ability to prioritise competing demands and manage changing priorities
- High level of personal and professional credibility
- Diplomatic and empathetic, particularly when challenging operational procedures or performance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
