Job summary
Following recent investment to support the transformation of community mental health nursing, we are pleased to announce that we are looking to recruit additional enthusiastic Band 3 Support Workers/Assistant Care Coordinator based within our Community Recovery Service to assist qualified nurses in the provision of community care to services user in the Dudley locality.
Everyone who lives in the Black Country, with their individual needs and experiences, will have fair access to mental health services that are sensitive to the needs of our Dudley, Sandwell, Walsall and Wolverhampton communities. When service users need help there will be one simple way to access mental health services (single point of access). Service users will receive personalised care and support from people who have a range of skills and experience. Although they may belong to different health, care and voluntary organisations they will work together as one team to support them. If, after being discharged from treatment they need to ask for more help they will be able to contact you as named mental health worker. This means the service user will avoid having to 'retell their story', and waiting for assessment and care
Main duties of the job
Under supervision and guidance of the Clinical Professionals the post holder will take responsibility for supporting a pre-directed recovery based care plan for the service user, contributing to the implementation of clinical care and providing feedback on progress of the service user.
The post holder will take responsibility for safe use of all equipment and will be expected to support the service user in practical activities which may include domestic work, relaxation and daily living tasks. These may be one-off sessions or ongoing programmes, sometimes requiring the post holder to exert light physical effort. Undertaking individual therapeutic activities with clients to promote independence and wellbeing, sometimes requiring tact and persuasion or where there may be barriers to understanding. Assessing client's responses to activities and amending programmes of activity where necessary, making judgements on when to escalate clinical issues to the Team Manager.
To work collaboratively with multidisciplinary team members/service provider in the provision of supporting the service user. To effectively communicate and highlight any clinical risks and report this to the multidisciplinary team in a proficient and timely fashion and if necessary contribute to ongoing risk reduction and management.
About us
The team is committed to provide safe, sound and supportive services. You will receive regular supervision, with opportunities to develop clinical and professional practice in line with service users' needs and organizational values.
As a trust we are committed to ensuring staffs wellbeing, providing access to various networks, trust wide mindfulness groups, self-referral physio services, staff counselling. In addition to this you will have access to the Vivup services
The successful candidate will have access to regular supervision and support.
We are looking for staff with a background of working with mental health service users.
If you would like to know more about the post, please contact Claire Robinson, Clinical Lead on 01384 325 270 or email claire.robinson18@nhs.net. Or Sian Darlington Team Lead s.darlington1@nhs.net
Job description
Job responsibilities
Job DescriptionPost Title: Support Worker / Assistant Care CoordinatorDepartment: Community Recovery Service, Dudley localityLocation: Halesview, Halesowen/poplarsBand: 3Hours: 37.5 hours per weekContract Type: PermanentResponsible to: CRS Team ManagerOrganisationDimensions(a) To assist the support and recovery of service users within the Community andRecovery Service in order to provide a range of psychosocial interventions withservice users which aim to improve a persons mental health in three main areas ofself-care, productivity and leisure and also reduce their emotional distress.Support Worker / Assistant Care CoordinatorCRS Team ManagerClinical LeadClinical Professionals(b) The post holder will work predominantly with service users presenting highly complexmental health needs, and often displaying challenging behaviour including verbalaggression, that requires a high degree of sensitivity, tact and effectivecommunication skills.(c) The post holder is generally guided by the Community Recovery Service (CRS)Operational Policy, however qualified staff will be available for reference and advice.Principal AccountabilitiesCLINICAL1. Under supervision and guidance of the Clinical Professionals the post holder will takeresponsibility for supporting a pre-directed care plan for the service user, contributingto the implementation of clinical care and providing feedback on progress of theservice user.2. The post holder will take responsibility for safe use of all equipment and will beexpected to support the service user in practical activities which may includedomestic work, relaxation and daily living tasks. These may be one-off sessions orongoing programmes, sometimes requiring the post holder to exert light physicaleffort.3. Undertaking individual therapeutic activities with clients to promote independenceand wellbeing, sometimes requiring tact and persuasion or where there may bebarriers to understanding. Assessing clients responses to activities and amendingprogrammes of activity where necessary, making judgements on when to escalateclinical issues to the Team Manager.4. To work collaboratively with multidisciplinary team members/service provider in theprovision of supporting the service user. To effectively communicate and highlightany clinical risks and report this to the multidisciplinary team in a proficient and timelyfashion and if necessary contribute to ongoing risk reduction and management.5. To gather information from the service user/carer as part of the care plan processand activities identified within it, communicating effectively with clients where thereare barriers to understanding and where clients are highly emotive or distresses andoften presenting challenging behaviour.6. To ensure all written and electronic work is accurate and kept up to date e.g. patientprogress notes and contacts on Rio, in accordance with professional and Truststandards.7. To effectively use clinical supervision to discuss and reflect on own practice.PROFESSIONAL1. To maintain and demonstrate up-to-date knowledge of national guidelines,standards, legislation and professional developments in current methods in thetreatment of service conditions.2. To ensure all Trust policies and procedures are implemented and adhered to withinarea of practice and making suggestions for changes to working practices within theCommunity Recovery Service.3. To participate in own appraisal by completing preparation documentation and activelyparticipating in the appraisal process.4. To actively engage in and maintain the organisations standards of clinicalgovernance including participation in audits, clinical supervision and research intoclinical practice.5. Undertake relevant activities to meet training objectives and maintain up to datemandatory training.6. To undertake own continual professional development by demonstrating an ongoingreflective learning style in the workplace. This should be clearly and regularlydocumented in a personal portfolio.One to one work with service users placing strong emphasis on skills development andsocial inclusion.Trust ValuesEmployees, workers, and / or contractors will be expected to uphold the values of theTrust and exhibit the expected Trust behaviours aligned to the Trusts values.Individuals have a responsibility to ensure that they display the Trust values andbehaviours in carrying out their job and that individuals feel able to challenge (orraise a challenge) when other colleagues behaviours breach the spirit of Trustvalues.Confidentiality and Data ProtectionStaff are to familiarise themselves with the Employers data protection policy whenthis is available, which sets out its obligations under the General Data ProtectionRegulation, the UK Data Protection Act 2018 and all other data protection legislation.You must comply with the Employers data protection policy at all times and youagree that you will only access the systems, databases or networks to which youhave been given authorisation and only for the purposes of your work for theEmployer. The Employer will consider a breach of its data protection policy by youto be a disciplinary matter which may lead to disciplinary action up to and includingsummary dismissal. You should also be aware that you could be criminally liable ifyou disclose personal data outside the Employers policies and procedures. If youhave any queries about your responsibilities in respect of data protection you shouldcontact the Employers Data Protection Officer.Data QualityThe post holder should ensure any data/information prepared for either internal orexternal analysis is fit for purpose i.e. that it is accurate, valid, reliable, timely,relevant and complete.No SmokingThe Trust has a no smoking policy. Smoking is not allowed on any Trust premises.Health and SafetyThe post holder will take personal responsibility for any Health & Safety issues andobligations under the Health & Safety at Work Act. The post holder should also beaware of and comply with other relevant legislation and policies e.g. FireRegulations.Clinical GovernanceAll employees are required to actively contribute towards the Trusts clinicalgovernance systems, taking responsibility as appropriate for quality standards, andwork towards the continuous improvement in clinical and service quality.Infection Prevention & ControlInfection prevention & control is everybodys responsibility, it is a requirement for allTrust staff to comply with all Trust infection control policies and procedures. All Trust staff should ensure that they fulfil their responsibilities for infectionprevention and control, that they provide leadership where appropriate ininfection control matters and that they challenge poor infection control practicein their workplace. All staff must adhere to the Trusts Hand Decontamination Policy All staff are expected to behave in a manner which protects patients, publicand colleagues from infection risks within the scope of their role. All staff should have infection control training at induction and annual infectioncontrol updates as required. All clinical staff will have annual infection control objectives set and these willbe reviewed at appraisal.Safeguarding AdultsSafeguarding is Everybodys Business. It means protecting peoples health, wellbeing and human rights. It includes protecting their rights to live in safety, free fromabuse and harm; taking their views, wishes, feelings and beliefs into account. In theWest Midlands, the main statutory agencies work together to promote safercommunities, to prevent harm and abuse and to deal with actual or potential whenconcerns arise. These Organisations which include Black Country Healthcare NHSFoundation Trust work together to achieve these outcomes by working within theSafeguarding Adults multi-agency policy and procedures for the West Midlands andadhering to the local Safeguarding Adult policy and procedures.Staff can contact the Trust Named Nurses for Safeguarding Adults or a member foradvice and support if they have concerns. It is an employees responsibility tocomply with all current legislation and relevant Safeguarding training as breachesmay lead to an employee being subject to disciplinary action.Safeguarding ChildrenAll members of staff have a responsibility to ensure that children and young peopleare safe from abuse or harm. Employees must comply with Local SafeguardingBoard Child Protection Policy and Procedures and Black Country Healthcare NHSFoundation Trust Safeguarding Children Policy. Staff can contact the Trust NamedNurses for Safeguarding Children or a member for advice and support if they haveconcerns. It is an employees responsibility to comply with all current legislation andrelevant Safeguarding training as breaches may lead to an employee being subjectto disciplinary action.Professional / Managerial Codes of PracticeThe post holder is expected to abide by the relevant codes of practice of theregistering body for healthcare professionals, and, where applicable, the NHS Codeof Conduct for managers.Policies and ProceduresThe post holder is required to abide by all policies and procedures of the Trust.Pandemic / Other EmergenciesIn the event of a pandemic being declared, the post holder may be required to adjusttheir days of work, hours of attendance, work base, and duties to support thedelivery of services.Job DescriptionThis document is not intended to be an exhaustive list. Other duties, responsibilities andwork base appropriate to this role / grade, may also be required. The manager will discussthis with the post holder where necessary.
Job description
Job responsibilities
Job DescriptionPost Title: Support Worker / Assistant Care CoordinatorDepartment: Community Recovery Service, Dudley localityLocation: Halesview, Halesowen/poplarsBand: 3Hours: 37.5 hours per weekContract Type: PermanentResponsible to: CRS Team ManagerOrganisationDimensions(a) To assist the support and recovery of service users within the Community andRecovery Service in order to provide a range of psychosocial interventions withservice users which aim to improve a persons mental health in three main areas ofself-care, productivity and leisure and also reduce their emotional distress.Support Worker / Assistant Care CoordinatorCRS Team ManagerClinical LeadClinical Professionals(b) The post holder will work predominantly with service users presenting highly complexmental health needs, and often displaying challenging behaviour including verbalaggression, that requires a high degree of sensitivity, tact and effectivecommunication skills.(c) The post holder is generally guided by the Community Recovery Service (CRS)Operational Policy, however qualified staff will be available for reference and advice.Principal AccountabilitiesCLINICAL1. Under supervision and guidance of the Clinical Professionals the post holder will takeresponsibility for supporting a pre-directed care plan for the service user, contributingto the implementation of clinical care and providing feedback on progress of theservice user.2. The post holder will take responsibility for safe use of all equipment and will beexpected to support the service user in practical activities which may includedomestic work, relaxation and daily living tasks. These may be one-off sessions orongoing programmes, sometimes requiring the post holder to exert light physicaleffort.3. Undertaking individual therapeutic activities with clients to promote independenceand wellbeing, sometimes requiring tact and persuasion or where there may bebarriers to understanding. Assessing clients responses to activities and amendingprogrammes of activity where necessary, making judgements on when to escalateclinical issues to the Team Manager.4. To work collaboratively with multidisciplinary team members/service provider in theprovision of supporting the service user. To effectively communicate and highlightany clinical risks and report this to the multidisciplinary team in a proficient and timelyfashion and if necessary contribute to ongoing risk reduction and management.5. To gather information from the service user/carer as part of the care plan processand activities identified within it, communicating effectively with clients where thereare barriers to understanding and where clients are highly emotive or distresses andoften presenting challenging behaviour.6. To ensure all written and electronic work is accurate and kept up to date e.g. patientprogress notes and contacts on Rio, in accordance with professional and Truststandards.7. To effectively use clinical supervision to discuss and reflect on own practice.PROFESSIONAL1. To maintain and demonstrate up-to-date knowledge of national guidelines,standards, legislation and professional developments in current methods in thetreatment of service conditions.2. To ensure all Trust policies and procedures are implemented and adhered to withinarea of practice and making suggestions for changes to working practices within theCommunity Recovery Service.3. To participate in own appraisal by completing preparation documentation and activelyparticipating in the appraisal process.4. To actively engage in and maintain the organisations standards of clinicalgovernance including participation in audits, clinical supervision and research intoclinical practice.5. Undertake relevant activities to meet training objectives and maintain up to datemandatory training.6. To undertake own continual professional development by demonstrating an ongoingreflective learning style in the workplace. This should be clearly and regularlydocumented in a personal portfolio.One to one work with service users placing strong emphasis on skills development andsocial inclusion.Trust ValuesEmployees, workers, and / or contractors will be expected to uphold the values of theTrust and exhibit the expected Trust behaviours aligned to the Trusts values.Individuals have a responsibility to ensure that they display the Trust values andbehaviours in carrying out their job and that individuals feel able to challenge (orraise a challenge) when other colleagues behaviours breach the spirit of Trustvalues.Confidentiality and Data ProtectionStaff are to familiarise themselves with the Employers data protection policy whenthis is available, which sets out its obligations under the General Data ProtectionRegulation, the UK Data Protection Act 2018 and all other data protection legislation.You must comply with the Employers data protection policy at all times and youagree that you will only access the systems, databases or networks to which youhave been given authorisation and only for the purposes of your work for theEmployer. The Employer will consider a breach of its data protection policy by youto be a disciplinary matter which may lead to disciplinary action up to and includingsummary dismissal. You should also be aware that you could be criminally liable ifyou disclose personal data outside the Employers policies and procedures. If youhave any queries about your responsibilities in respect of data protection you shouldcontact the Employers Data Protection Officer.Data QualityThe post holder should ensure any data/information prepared for either internal orexternal analysis is fit for purpose i.e. that it is accurate, valid, reliable, timely,relevant and complete.No SmokingThe Trust has a no smoking policy. Smoking is not allowed on any Trust premises.Health and SafetyThe post holder will take personal responsibility for any Health & Safety issues andobligations under the Health & Safety at Work Act. The post holder should also beaware of and comply with other relevant legislation and policies e.g. FireRegulations.Clinical GovernanceAll employees are required to actively contribute towards the Trusts clinicalgovernance systems, taking responsibility as appropriate for quality standards, andwork towards the continuous improvement in clinical and service quality.Infection Prevention & ControlInfection prevention & control is everybodys responsibility, it is a requirement for allTrust staff to comply with all Trust infection control policies and procedures. All Trust staff should ensure that they fulfil their responsibilities for infectionprevention and control, that they provide leadership where appropriate ininfection control matters and that they challenge poor infection control practicein their workplace. All staff must adhere to the Trusts Hand Decontamination Policy All staff are expected to behave in a manner which protects patients, publicand colleagues from infection risks within the scope of their role. All staff should have infection control training at induction and annual infectioncontrol updates as required. All clinical staff will have annual infection control objectives set and these willbe reviewed at appraisal.Safeguarding AdultsSafeguarding is Everybodys Business. It means protecting peoples health, wellbeing and human rights. It includes protecting their rights to live in safety, free fromabuse and harm; taking their views, wishes, feelings and beliefs into account. In theWest Midlands, the main statutory agencies work together to promote safercommunities, to prevent harm and abuse and to deal with actual or potential whenconcerns arise. These Organisations which include Black Country Healthcare NHSFoundation Trust work together to achieve these outcomes by working within theSafeguarding Adults multi-agency policy and procedures for the West Midlands andadhering to the local Safeguarding Adult policy and procedures.Staff can contact the Trust Named Nurses for Safeguarding Adults or a member foradvice and support if they have concerns. It is an employees responsibility tocomply with all current legislation and relevant Safeguarding training as breachesmay lead to an employee being subject to disciplinary action.Safeguarding ChildrenAll members of staff have a responsibility to ensure that children and young peopleare safe from abuse or harm. Employees must comply with Local SafeguardingBoard Child Protection Policy and Procedures and Black Country Healthcare NHSFoundation Trust Safeguarding Children Policy. Staff can contact the Trust NamedNurses for Safeguarding Children or a member for advice and support if they haveconcerns. It is an employees responsibility to comply with all current legislation andrelevant Safeguarding training as breaches may lead to an employee being subjectto disciplinary action.Professional / Managerial Codes of PracticeThe post holder is expected to abide by the relevant codes of practice of theregistering body for healthcare professionals, and, where applicable, the NHS Codeof Conduct for managers.Policies and ProceduresThe post holder is required to abide by all policies and procedures of the Trust.Pandemic / Other EmergenciesIn the event of a pandemic being declared, the post holder may be required to adjusttheir days of work, hours of attendance, work base, and duties to support thedelivery of services.Job DescriptionThis document is not intended to be an exhaustive list. Other duties, responsibilities andwork base appropriate to this role / grade, may also be required. The manager will discussthis with the post holder where necessary.
Person Specification
Essetial and Desirable
Essential
- Effective interpersonal, verbal and written communication skills Ability to support service users with severe mental health needs to promote their own recovery
- To demonstrate skills that enable people to be independent of Mental health services
- Ability to engage service users and work at a pace that will support their recovery in a community setting
- Risk assessment and management Mental Health Act (1983)
- Awareness of current policy / guidance relating to Community Recovery Services
- Demonstrate professionalism, i.e. time-keeping, attitude, values
- Ability to travel to numerous community settings around the Trust geographical area in a timely and effective manner
Desirable
- Working within a multi-disciplinary team
Person Specification
Essetial and Desirable
Essential
- Effective interpersonal, verbal and written communication skills Ability to support service users with severe mental health needs to promote their own recovery
- To demonstrate skills that enable people to be independent of Mental health services
- Ability to engage service users and work at a pace that will support their recovery in a community setting
- Risk assessment and management Mental Health Act (1983)
- Awareness of current policy / guidance relating to Community Recovery Services
- Demonstrate professionalism, i.e. time-keeping, attitude, values
- Ability to travel to numerous community settings around the Trust geographical area in a timely and effective manner
Desirable
- Working within a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
