Job summary
To provide operational support to the Management Team in meeting Divisional and Organisational objectives. The post will specifically help to support the Assistant Service Manager and Service Manager to ensure that quality, activity and financial targets are met.
The post-holder will be expected to undertake a wide range of operational duties, being an active member of the Surgical Care Management Team.
Line manages the administrative team and ensures that efficient working practices and standards are in place, and that standard operating procedures are developed and maintained.
Validating 18 weeks clocks in the specialties and supporting secretarial training in this role.
Problem solve any issues which arise on a day-to-day basis in the directorate regarding clinics, notes, waiting lists or other operational problems with providing the service.
Assist in the management of projects in order to delivery key objectives.
Investigate informal complaints and incidents in line with the trust policy as required.
Communicate effectively within the Directorate and between Directorates
Main duties of the job
Working with consultant teams, secretaries, theatres and the access team to manage the waiting lists effectively.
Support the Assistant Service Manager and Service Manager with duties as appropriate.
Lead on responses to informal complaints in line with trust policy.
Line manages the administrative team and ensures that programmes/reviews affecting them are fully implemented and communicated effectively.
Support with preparation and writing up of Specialty Meeting reports and actions.
Undertake risk reviews and populate risk registers, as appropriate.
Ensure the Assistant Directorate Manager is kept updated on issues that could affect Speciality performance.
Be actively involved in the Directorate Health & Safety/Risk Management arrangements, deputising for the Operational Manager, if required.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Degree level or equivalent level of experience
- Previous experience of staff management or evidence of ability to manage people effectively
Desirable
- Management qualification
- Proven medical secretarial skills and experience
Skills / Abilities
Essential
- Good inter-personal skills
- Excellent communication skills
- Ability to meet strict deadlines
- Ability to take responsibility
- Good organisational skills
- Problem solving skills
- Ability to analyse data obtained from several data sources in order to make informed decisions
- Demonstrates an ability to prioritise own workload
- Experience of using an NHS Patient Administration System (PAS)
- Ability to interpret information effectively and escalate concerns where necessary
Desirable
- Proven initiative skills
- Ability to motivate others to achieve positive outcome
Personal Skills
Essential
- Team player
- Willing to undertake further personal development
- Flexible and highly motivated
- Excellent attention to detail
Person Specification
Qualifications
Essential
- Degree level or equivalent level of experience
- Previous experience of staff management or evidence of ability to manage people effectively
Desirable
- Management qualification
- Proven medical secretarial skills and experience
Skills / Abilities
Essential
- Good inter-personal skills
- Excellent communication skills
- Ability to meet strict deadlines
- Ability to take responsibility
- Good organisational skills
- Problem solving skills
- Ability to analyse data obtained from several data sources in order to make informed decisions
- Demonstrates an ability to prioritise own workload
- Experience of using an NHS Patient Administration System (PAS)
- Ability to interpret information effectively and escalate concerns where necessary
Desirable
- Proven initiative skills
- Ability to motivate others to achieve positive outcome
Personal Skills
Essential
- Team player
- Willing to undertake further personal development
- Flexible and highly motivated
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital
Steelhouse Lane
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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