Job summary
The post holder will assist healthcare professionals across the Trust to deliver safer care through an
understanding of the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour and identify contributory factors when incidents occur and make recommendations for systemic improvements.
The investigator will use recognised patient safety incident frameworks and tools encompassing
principles of human factors and ergonomics, systems engineering, psychology and investigation best practice.
A high level of sensitive engagement with patients, families, staff and others affected by
incidents is expected of this role.
The postholder will be required to travel between hospital sites to undertake visits to non-clinical and clinical areas to conduct observational/investigatory work.
Main duties of the job
The post holder will work closely with other members of the safety team and the Quality Governance Team.
This is a 3 year post, with the potential to extend for 2 years, depending on performance.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Parkview Clinic is a Child and Adolescent Mental Health Service Mental Health (CAMHS) facility in Moseley, for young people aged 11-18 years who require admission due to significant psychiatric difficulties.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
To be professionally responsible and accountable for own caseload of concurrent investigations
and to work autonomously in leading the delivery of timely and effective investigations
To constitute and lead investigation teams including clinical and subject matter experts, patients,
families, and multidisciplinary team members for patient safety investigations
To involve and engage compassionately and effectively with patients, families, staff and others
affected by patient safety incidents as part of the investigation process
To use highly developed facilitation and interpersonal skills to conduct after action reviews,
investigatory interviews and other exploratory processes following patient safety incidents
To act with a high level of integrity and professionalism whilst carrying out patient safety incident
investigations
To communicate highly complex, sensitive and distressing information relating to patient safety
investigations compassionately and effectively to a range of stakeholders including patients and
families
To use highly developed interpersonal skills to manage strongly held differing expectations of
stakeholders involved in patient safety investigations
To create psychologically safe environments when interacting with individuals or groups of people
to maximise the effectiveness of learning and improvement arising from patient safety incident
investigations
To sensitively manage the expectations of key stakeholders in investigations and achieve a way
forward when there are conflicting views in emotionally charged and difficult circumstances.
Job description
Job responsibilities
To be professionally responsible and accountable for own caseload of concurrent investigations
and to work autonomously in leading the delivery of timely and effective investigations
To constitute and lead investigation teams including clinical and subject matter experts, patients,
families, and multidisciplinary team members for patient safety investigations
To involve and engage compassionately and effectively with patients, families, staff and others
affected by patient safety incidents as part of the investigation process
To use highly developed facilitation and interpersonal skills to conduct after action reviews,
investigatory interviews and other exploratory processes following patient safety incidents
To act with a high level of integrity and professionalism whilst carrying out patient safety incident
investigations
To communicate highly complex, sensitive and distressing information relating to patient safety
investigations compassionately and effectively to a range of stakeholders including patients and
families
To use highly developed interpersonal skills to manage strongly held differing expectations of
stakeholders involved in patient safety investigations
To create psychologically safe environments when interacting with individuals or groups of people
to maximise the effectiveness of learning and improvement arising from patient safety incident
investigations
To sensitively manage the expectations of key stakeholders in investigations and achieve a way
forward when there are conflicting views in emotionally charged and difficult circumstances.
Person Specification
QUALIFICATIONS
Essential
- Experienced clinician who is working at the Trust as a Consultant
- MRCP, MRCPCH or equivalent
- CCT/CCST in specialty
Desirable
- Additional training in safety and/or quality
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- Understanding of complex healthcare systems
- Understanding of healthcare pathway interdependencies
Desirable
- Knowledge and experience of patient safety systems and processes including clinical risk
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- High level written and oral communication skills
- Ability to organise and prioritise own workload
- Ability to work under pressure in a multi-disciplinary environment
- Excellent interpersonal and negotiating skills
- Track record of successfully leading teams within complex healthcare environments
- Ability to identify potential learning from events
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Excellent IT skills, in MS Office applications
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Ability to question and challenge situations and encourage positive change
- Self-motivating and self-starting - able to work unsupervised under own initiative and to tight deadlines
- Ability to build excellent working relationships within team and across different staff groups
- Ability to deal tactfully and discreetly with matters of a confidential or sensitive nature
- Able to demonstrate empathy, diplomacy and impartiality whilst maintaining an objective approach
- Able to offer advice and present reports to staff at all levels
- Able to cope with work which can be of a distressing and negative nature
Person Specification
QUALIFICATIONS
Essential
- Experienced clinician who is working at the Trust as a Consultant
- MRCP, MRCPCH or equivalent
- CCT/CCST in specialty
Desirable
- Additional training in safety and/or quality
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- Understanding of complex healthcare systems
- Understanding of healthcare pathway interdependencies
Desirable
- Knowledge and experience of patient safety systems and processes including clinical risk
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- High level written and oral communication skills
- Ability to organise and prioritise own workload
- Ability to work under pressure in a multi-disciplinary environment
- Excellent interpersonal and negotiating skills
- Track record of successfully leading teams within complex healthcare environments
- Ability to identify potential learning from events
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Excellent IT skills, in MS Office applications
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Ability to question and challenge situations and encourage positive change
- Self-motivating and self-starting - able to work unsupervised under own initiative and to tight deadlines
- Ability to build excellent working relationships within team and across different staff groups
- Ability to deal tactfully and discreetly with matters of a confidential or sensitive nature
- Able to demonstrate empathy, diplomacy and impartiality whilst maintaining an objective approach
- Able to offer advice and present reports to staff at all levels
- Able to cope with work which can be of a distressing and negative nature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Women's & Children's Hospital
Steelhouse Lane, Queensway
Birmingham
B46NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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