Birmingham Women's and Children's NHS Foundation Trust

Patient Admin Services Senior Booking Clerk

The closing date is 05 September 2025

Job summary

To provide comprehensive administration services to support all functions of the Appointment Booking Centre
To deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical services
The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.
The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

Main duties of the job

To communicate with a wide range of patients, carers, GPs, clinicians, work colleagues, on a daily basis, by verbal, written or electronic.

To provide an efficient appointment booking service to patients/carers within the relevant timescale, recording Information onto the electronic system.

To ensure all telephone enquiries are handled politely and sympathetically in a professional timely manner.

Liaise with clinical teams/Medical secretaries, for referrals requiring clinical triage and taking appropriate action as directed upon receipt of the triage decision.

Downloading and scanning of referrals.

Escalate capacity constraints to Team leader.

Retrieval of daily emails, ensuring appropriate redirection.

To support patients concerns, escalating to the appropriate team as required to support in the resolution of any query.

Book interpreters for patient appointments where required.

Daily management of own workload, seekingany other administrative duties when necessary.

Meet Trust requirements for mandatory training and participate in the annual appraisal process to fully carry out their duties, or identify training in their Personal Development Plan.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Date posted

22 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum based on 37.5 hours

Contract

Permanent

Working pattern

Full-time

Reference number

284-25-7299805-COFM

Job locations

Birmingham Women's Hospital

Mindelsohn Way

Birmingham

B15 2TG

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent knowledge and experience
Proven knowledge and experience of working with Patient Records & knowledge of Lorenzo system.
Previous reasonable NHS experience (working to A&C band 2 or above).
Clear oral and written communication skills & good inter-personal skills.
Computer skills - be fully conversant with PAS other relevant computer systems
Able to meet deadlines in a pressurized environment Able to prioritise workloads.
Good telephone manner.

Desirable

Good standard of English and mathematics at GCSE level (or equivalent), grade C or above
Be experience in the use of Microsoft office and Excel
Previous work experience in patient administration environment

Essential

Front line Skills.

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent knowledge and experience
Proven knowledge and experience of working with Patient Records & knowledge of Lorenzo system.
Previous reasonable NHS experience (working to A&C band 2 or above).
Clear oral and written communication skills & good inter-personal skills.
Computer skills - be fully conversant with PAS other relevant computer systems
Able to meet deadlines in a pressurized environment Able to prioritise workloads.
Good telephone manner.

Desirable

Good standard of English and mathematics at GCSE level (or equivalent), grade C or above
Be experience in the use of Microsoft office and Excel
Previous work experience in patient administration environment

Essential

Front line Skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

Birmingham Women's Hospital

Mindelsohn Way

Birmingham

B15 2TG

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust

Address

Birmingham Women's Hospital

Mindelsohn Way

Birmingham

B15 2TG

Employer's website

https://bwc.nhs.uk/ (Opens in a new tab)