Job summary
To provide a comprehensive administrative service to support the effective running to FTB Core Team.
It includes the general management of the administration systems, coordinating and delegating work, ensuring priority work targets are met and supporting the admin functions for the effective running of the service.
Main duties of the job
The post holder will be responsible for undertaking a wide range of administrative duties, which include but not limited to; inbox management, booking of patient appointments, attendance at designated meetings recording accurate notes. Completion of audio transcription of clinical letters, reports and other correspondence as required by the clinical team.
To act as a focal point of contact and be responsible for the dissemination of information, messages and enquires for the team, liaising with multidisciplinary team members, other health professionals and staff within the Trust, GP's, Social Workers, Service Users, Carers and any other appropriate external agencies. You will also help cover colleagues within the service who are on annual leave.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Knowledge and Experence
Essential
- Good telephone manner
- Computer literacy
- Experience of working under pressure
- Diary management experience
- Attention to detail
- Working knowledge of medical terminology
Desirable
- Senior Administration experience
- Audio typing experience
- Waiting list experience
- working with people who suffer with Mental Health or other related problems
Qualifications
Essential
- Good general level of education - 5 GCSE's including English and Maths
Desirable
- Business/Administration NVQ Level 3 or equivalent experience
- Level 3 word processing/ typing qualification
Professional / Managerial / Specialist Knowledge
Essential
- Accuracy
- Excellent communicator
- Able to work as part of team
- Able to use own initiative
- Ability to work under pressure and to multi-task
- Able to work to deadlines
- Ability to work without direct supervision
Desirable
- Enjoys busy working environment
Personal Skills / Abilities and Attributes
Essential
- Working knowledge of medical terminology
- Good English and Numeracy
- Can work autonomously when necessary
- Time management
- Ability to work under pressure
- Highly motivated
- Flexible - Able to adopt a flexible approach when required by the needs of the service
- Possess enthusiasm for developing the role
- Able to work the hours and duties required by the post
Desirable
- Experience of Community / Inpatient setting
- Departmental Terminology
Person Specification
Knowledge and Experence
Essential
- Good telephone manner
- Computer literacy
- Experience of working under pressure
- Diary management experience
- Attention to detail
- Working knowledge of medical terminology
Desirable
- Senior Administration experience
- Audio typing experience
- Waiting list experience
- working with people who suffer with Mental Health or other related problems
Qualifications
Essential
- Good general level of education - 5 GCSE's including English and Maths
Desirable
- Business/Administration NVQ Level 3 or equivalent experience
- Level 3 word processing/ typing qualification
Professional / Managerial / Specialist Knowledge
Essential
- Accuracy
- Excellent communicator
- Able to work as part of team
- Able to use own initiative
- Ability to work under pressure and to multi-task
- Able to work to deadlines
- Ability to work without direct supervision
Desirable
- Enjoys busy working environment
Personal Skills / Abilities and Attributes
Essential
- Working knowledge of medical terminology
- Good English and Numeracy
- Can work autonomously when necessary
- Time management
- Ability to work under pressure
- Highly motivated
- Flexible - Able to adopt a flexible approach when required by the needs of the service
- Possess enthusiasm for developing the role
- Able to work the hours and duties required by the post
Desirable
- Experience of Community / Inpatient setting
- Departmental Terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Oakland Centre
Raddlebarn Rd, Birmingham B29 6JB
Birmingham
B29 6JB
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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