Job summary
An exciting opportunity has arisen in the heart investigations department at Birmingham children's hospital to appoint a highly motivated Administrator / Receptionist to provide support for the Cardiac Physiologists and cardiac team.
The successful candidate will have excellent administrative and communication skills as well as proven computer skills including Word, Excel and outlook. They will be working in a busy department so will need to communicate effectively with Health Professionals but more importantly act as a first line of contact for our children and parents.
The role involves the use of specialised IT systems such as Heart Suite and EPRfor which training will be provided but a need for adaptability, accuracy and confidentiality is essential.
Previous applicants need not apply.
Main duties of the job
To provide a friendly welcome to patients, family, friends and carers attending the Unit. To liaise with technical staff (Cardiac Physiologists and Cardiographers) during clinics to ensure that the clinics are run in an efficient manner and that there is a smooth throughput of workload, liaise directly with patients and parents and other hospital disciplines of staff in order to arrange appointments for patients to attend for cardiac assessment tests.
To deal with telephone enquiries and receive departmental visitors and arrange business appointments as required, liaise with the technical staff (Cardiac Physiologists and Cardiographers) in order to assist in maintaining their workload diary with respect to clinics and pre-booked tests. Being the first point of contact for receiving verbal complaints from patients, and advising them of the Trust Complaints Procedure, contacting PALS where necessary.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
QUALIFICATIONS
Essential
- GCSE English language or equivalent
Desirable
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- Previous administrative experience
- Experience of working in a busy environment
- Experience in diary management
Desirable
- Previous NHS/ Outpatient environment
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- Ability to make decisions based on patient queries as needed, with support of clinical staff
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Experience using Microsoft office
- Excellent organization skills
- Good communication and interpersonal skills
- Good telephone manner
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Ability to prioritize and work well under pressure
- Able to use own initiative
- Good time management
- Ability to work as part of a team
- Ability to deal with confidential and sensitive information appropriately
- Conscientious and polite
Person Specification
QUALIFICATIONS
Essential
- GCSE English language or equivalent
Desirable
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- Previous administrative experience
- Experience of working in a busy environment
- Experience in diary management
Desirable
- Previous NHS/ Outpatient environment
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- Ability to make decisions based on patient queries as needed, with support of clinical staff
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Experience using Microsoft office
- Excellent organization skills
- Good communication and interpersonal skills
- Good telephone manner
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Ability to prioritize and work well under pressure
- Able to use own initiative
- Good time management
- Ability to work as part of a team
- Ability to deal with confidential and sensitive information appropriately
- Conscientious and polite
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital
Steelhouse Lane
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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