Job summary
An exciting role within the Forward Thinking Birmingham Referral Management Centre, the Clinical Support Worker [CSW] will play a key role in triaging children and young people's biopsychosocial needs and ensuring they get to the correct service as quickly and accurately as possible.
The post holder will demonstrate an attitude which respects and values service users and their carers in line with the Culture of Compassionate Care. The post holder will embrace the core values of the organization which include being ambitious, brave, compassionate and valuing diversity.
Main duties of the job
As the first point of contact for incoming calls and referrals, the Clinical Support Worker will be responsible for assessing service user needs and for triaging referrals to the right service as quickly as possible according to urgency/priority and appropriate clinical service. They will escalate enquiries to a qualified clinician when necessary and ensure the Referral Management Centre operates a no wrong door approach.
The post holder will be working as part of a dynamic multidisciplinary team, with regular access to supervision and training, to ensure that processes in place fully support an efficient, timely, service user-oriented experience, and liaise closely with a range of individuals including service users/families/clinical teams and referrers within Forward Thinking Birmingham and external partners. This is an opportunity to gain experience working with children and young people and their families and carers with a wide range of mental health and neurodevelopmental presentations.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centered care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- NVQ L3 or related equivalent
- Other relevant skills/qualifications, e.g. counselling skills course, bilingual skills, BSL, research design and analysis
Desirable
- Working towards NVQ L4
- Training in mental health, LD, ASD etc
- Psychology graduate
Knowledge
Essential
- High level of communication skills both written and verbal
- Ability to give and receive sensitive or contentious information and to act empathetically, tactfully, persuasively and confidentially
- Knowledge/awareness of psychological/therapeutic interventions, e.g. cognitive/behavioural/systemic
Desirable
- Experience of working in a supportive role with people in an interpersonal environment
- Experience of working with young people who have experienced difficulties with their mental health
- Experience of working in NHS
- Highly computer literate
- Knowledge/awareness of local communities within West Midlands
Skills
Essential
- Ability to interact with people with mental health difficulties
- Excellent interpersonal skills
- Able to convey complex information in a calm, structured and clear way
- Able to manage distress of others and self in communication in a constructive way
- Able to work effectively within a team
- Ability to work independently, reliably and consistently with work agreed and managed at regular intervals
- Organised, resourceful and shows initiative, able to work independently
- Ability to work in a multicultural environment
Desirable
- Able to demonstrate flexibility of thinking and adaptability in working in a high stress, emotive and rapidly changing system
- Ability to accept and use supervision appropriately and effectively
Person Specification
Qualifications
Essential
- NVQ L3 or related equivalent
- Other relevant skills/qualifications, e.g. counselling skills course, bilingual skills, BSL, research design and analysis
Desirable
- Working towards NVQ L4
- Training in mental health, LD, ASD etc
- Psychology graduate
Knowledge
Essential
- High level of communication skills both written and verbal
- Ability to give and receive sensitive or contentious information and to act empathetically, tactfully, persuasively and confidentially
- Knowledge/awareness of psychological/therapeutic interventions, e.g. cognitive/behavioural/systemic
Desirable
- Experience of working in a supportive role with people in an interpersonal environment
- Experience of working with young people who have experienced difficulties with their mental health
- Experience of working in NHS
- Highly computer literate
- Knowledge/awareness of local communities within West Midlands
Skills
Essential
- Ability to interact with people with mental health difficulties
- Excellent interpersonal skills
- Able to convey complex information in a calm, structured and clear way
- Able to manage distress of others and self in communication in a constructive way
- Able to work effectively within a team
- Ability to work independently, reliably and consistently with work agreed and managed at regular intervals
- Organised, resourceful and shows initiative, able to work independently
- Ability to work in a multicultural environment
Desirable
- Able to demonstrate flexibility of thinking and adaptability in working in a high stress, emotive and rapidly changing system
- Ability to accept and use supervision appropriately and effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Printing House
Printing House Street
Birmingham
B4 6DF
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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