Job summary
To undertake and co-ordinate administrative / clerical duties according to Fertility Centre procedures, acting as first point of contact for relevant patients and members of the public contacting, or visiting the department, welcoming them with an understanding and sympathetic attitude.
To provide a range of support services to the Fertility Centre encompassing administrative and clerical duties to aid the smooth running of the unit.
Main duties of the job
The post holder will be supervised by and accountable to more senior Administrative team leads present, or in their absence the operational lead for the Fertility Centre responsible for the shift.
The post holder will work with guidance from a variety of team members, but may also need to prioritise and initiate their own workload as appropriate.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Good standard of general education
Knowledge and Experience
Essential
- Clerical experience in a busy Clinical environment
- In-depth experience of communication with the general public / patients
Desirable
- Previous experience of working with Fertility patients
- Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
- Experience of using an electronic patient record / Patient Administration system
- Experience of an electronic patient consent package
Analytical and Judgement Skills
Essential
- Basic literacy and numeracy skills
- Ability to analyse working environment, to resolve or escalate as appropriate.
- Ability to assess behaviors of service users and escalate to supervisory staff as needed
Skills and Attributes
Essential
- Reliable and conscientious
- Flexible and hard working
- Able to adapt to change
- Act as a positive role model to other team members
- Skillful at prioritizing and meeting tight deadlines
- Good telephone manner
Desirable
- General IT skills and willing to undertake further training to a level of proficiency
Other Requirements
Essential
- Genuine interest in working within this area
- Hours worked:- Mainly Monday to Friday including public holidays
- Able to perform full range of manual handling required for the post
Desirable
- Rota may include early starts and late finishes, long days. Rotational cover for weekend work.
Person Specification
Qualifications
Essential
- Good standard of general education
Knowledge and Experience
Essential
- Clerical experience in a busy Clinical environment
- In-depth experience of communication with the general public / patients
Desirable
- Previous experience of working with Fertility patients
- Knowledge of The Human Fertilisation and Embryology Authority and the associated clerical / administrative requirements
- Experience of using an electronic patient record / Patient Administration system
- Experience of an electronic patient consent package
Analytical and Judgement Skills
Essential
- Basic literacy and numeracy skills
- Ability to analyse working environment, to resolve or escalate as appropriate.
- Ability to assess behaviors of service users and escalate to supervisory staff as needed
Skills and Attributes
Essential
- Reliable and conscientious
- Flexible and hard working
- Able to adapt to change
- Act as a positive role model to other team members
- Skillful at prioritizing and meeting tight deadlines
- Good telephone manner
Desirable
- General IT skills and willing to undertake further training to a level of proficiency
Other Requirements
Essential
- Genuine interest in working within this area
- Hours worked:- Mainly Monday to Friday including public holidays
- Able to perform full range of manual handling required for the post
Desirable
- Rota may include early starts and late finishes, long days. Rotational cover for weekend work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Women's Hospital
Mindelsohn Way
Birmingham
B15 2TG
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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