Job summary
An opportunity has arisen for a full time Booking Clerk based within the Radiology Department at the Birmingham Children's Hospital. This post is based at Birmingham Children's Hospital though there is the potential for cross site working at Birmingham Women's Hospital.
We are looking for an enthusiastic, motivated person with good organisational and communication skills. You will need to be able to work under pressure and work as part of a team to deliver the highest standard of patient care.
There has never been a better time to join the Radiology Department; We are a growing team with a focus on improving accessibility to diagnostics and enhancing the patient experience.
Candidates should possess excellent keyboard skills and a desire to work in a fast-paced department that can make a difference to the patient journey. Experience in a Healthcare Setting is desirable but not essential as full training will be given.
The successful applicant will be required to participate in a 08:00 - 18:00 service provision as rostered including weekends and Bank Holidays in line with service needs and will promote and deliver a child-focused and user-friendly Diagnostic Imaging service to children, young people and families.
This role is a full-time post, working 5 days per week, including weekends. Flexible working will be considered.
Main duties of the job
To ensure accurate appointments are booked in a timely manner across all modalities within Radiology using a variety of trust IT systems. To ensure that appointments are made within clinically agreed timescales and in line with Trust-wide and local protocols.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- GCSE English and Maths C or above
Desirable
- NHS or Healthcare experience
Knowledge and nature of experience
Essential
- Administration experience
- Good telephone manner
- Excellent communication skills, verbal and written
- Excellent organisational skills
- Problem solving skills
- Previous experience in a patient focused environment
Desirable
- Medical / Departmental terminology
- Previous experience in booking appointments
Specialist knowledge
Desirable
- Knowledge of Radiology Management System (RIS)
- Knowledge of Schedular
- Knowledge of Radiology modalities
- Knowledge of Lorenzo / Patient information systems
- Knowledge of ORMIS
- Knowledge of PACS
Personal skills and attributes
Essential
- High levels of accuracy and attention to detail
- Articulate - able to work within a team and using own iniaitive
- Ability to work under pressure
- Ability to work to deadlines
- Ability to work without direct supervision
- Ability to work as part of a multi-disciplinary team
- Highly motivated and enthusiastic
- Reliable
- Punctual
- Ability to be flexible and adapt to needs of the service
Person Specification
Qualifications
Essential
- GCSE English and Maths C or above
Desirable
- NHS or Healthcare experience
Knowledge and nature of experience
Essential
- Administration experience
- Good telephone manner
- Excellent communication skills, verbal and written
- Excellent organisational skills
- Problem solving skills
- Previous experience in a patient focused environment
Desirable
- Medical / Departmental terminology
- Previous experience in booking appointments
Specialist knowledge
Desirable
- Knowledge of Radiology Management System (RIS)
- Knowledge of Schedular
- Knowledge of Radiology modalities
- Knowledge of Lorenzo / Patient information systems
- Knowledge of ORMIS
- Knowledge of PACS
Personal skills and attributes
Essential
- High levels of accuracy and attention to detail
- Articulate - able to work within a team and using own iniaitive
- Ability to work under pressure
- Ability to work to deadlines
- Ability to work without direct supervision
- Ability to work as part of a multi-disciplinary team
- Highly motivated and enthusiastic
- Reliable
- Punctual
- Ability to be flexible and adapt to needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children’s Hospital Steelhouse Lane
Birmingham
West Midlands
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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