Job summary
To provide administrative support to the Clinical Application Team support and to assist with the general day-to-day administrative duties. To ensure all clinical staff receive appropriate clinical systems access. To work closely with all staff to provide and maintain a working system. To identify and troubleshoot basis clinical systems issues.
To provide day-to-day support to the Clinical Systems and its users by working on rotation between Birmingham Children's Hospital and 90 Vincent Drive.
Main duties of the job
Clinical Application Admin Support Duties
- Support business continuity plans and assist with data catch-up.
- Provide support and guidance to the ICT Clinical Systems Helpdesk.
- Responsible for administering the Trust mobile phone.
- Ensure standard documentation is up to date and available.
- Provide advice and assistance on national and local policies that are relevant to the ICT services provided.
- Communicate with users in 'plain English' on IT matters.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Good standard of Secondary Education including GCSE or equivalent in English, Mathematics, and a Science subject.
- Evidence of continuous development.
Desirable
- Educated to A level, equivalent, or extensive experience supporting clinical information systems in a healthcare environment.
Knowledge and Experience
Essential
- Proven ability in learning new and complex computer systems.
- Competent computer user with good keyboard skills.
- Able to concentrate for extended periods on detailed VDU and other work.
- Ability to travel between sites and visit clinical departments
- Understand the importance of patient confidentiality
Analytical and Judgement Skills
Essential
- Aptitude for investigating, analysing, and solving complex problems
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Self-motivated and highly organized.
- Ability to act on own initiative and take and implement decisions to resolve problems.
- Ability to support staff on the Helpdesk as necessary in the delivery of systems support.
- Ability to support Learning Difficulty Students, Apprentices and Work Experience Students.
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Demonstrate alignment with the values and beliefs of the Trust
- Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
- Team working
- Punctual and flexible across hours of work when required
- Confident and enthusiastic.
- Able to work on own initiative.
- Customer-focused.
- Shows attention to detail.
Person Specification
Qualifications
Essential
- Good standard of Secondary Education including GCSE or equivalent in English, Mathematics, and a Science subject.
- Evidence of continuous development.
Desirable
- Educated to A level, equivalent, or extensive experience supporting clinical information systems in a healthcare environment.
Knowledge and Experience
Essential
- Proven ability in learning new and complex computer systems.
- Competent computer user with good keyboard skills.
- Able to concentrate for extended periods on detailed VDU and other work.
- Ability to travel between sites and visit clinical departments
- Understand the importance of patient confidentiality
Analytical and Judgement Skills
Essential
- Aptitude for investigating, analysing, and solving complex problems
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Self-motivated and highly organized.
- Ability to act on own initiative and take and implement decisions to resolve problems.
- Ability to support staff on the Helpdesk as necessary in the delivery of systems support.
- Ability to support Learning Difficulty Students, Apprentices and Work Experience Students.
PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Essential
- Demonstrate alignment with the values and beliefs of the Trust
- Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
- Team working
- Punctual and flexible across hours of work when required
- Confident and enthusiastic.
- Able to work on own initiative.
- Customer-focused.
- Shows attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
90 Vincent Drive, Birmingham Children's Hospital and Birmingham Women's Hospital
Off Brailsford Drive
Birmingham
B15 2SQ
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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