Business Administration Apprentice
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Job summary
Two posts available - a fantastic opportunity to join the busy Patient Experience Team as Business Administration Apprentice's - Level 3. Working across several Patient Experience workstreams, you will have the opportunity to work on a wide range of innovative and exciting projects, including Arts, Inclusion and Diversity, Language Support and Patient Information. Patient Experience sits centrally to all activities in the Trust and you will have a unique opportunity to gain experience in working with staff, patients and families across many different departments.
This is a great opportunity to develop strong Business Administration skills as part of an 18 month Apprenticeship in conjunction with Sandwell College. Task that you will have the opportunity to work on include, designing questionnaires and collecting feedback from our patients and families, answering phone calls and email enquiries in our busy Interpreting and Cultural Insight Team, developing a wider knowledge of EDI by acting as project support on the Trust-wide Awareness Programme and providing project administration support for Arts activities, liaising with entertainers, collecting feedback and much more!
If you are ambitious, well organised and excited about starting a career in Business Administration in the NHS, we welcome your application. This is a fantastic opportunity for enthusiastic people to begin a journey which will provide an exciting and fulfilling career pathway.
Main duties of the job
As a Business Administration Apprentice, you will be working on a wide range of Patient Experience Projects relating to Arts, Equality, Diversity and Inclusion, Patient Information and Language and Cultural support.
Developing skills such as creating presentations, collecting, analysing, and inputting data, taking telephone enquiries, liaising with staff, patients and families and external partners in person, on the phone and via email. Collecting survey information, analysing data, supporting key Patient Experience events and so much more!
You will develop strong organisational and administrative skills to ensure the progression of key Patient Experience projects and initiatives.
The Business Administration Apprenticeship - level 3 is delivered by Sandwell College and is 18 months in total. The course will allow you to build a foundation of skills which are needed to be successful. You will work through a variety of modules to gain the experience and skills needed to succeed as an administrator which include:
Managing your own personal and professional developmentDelivering presentationsCreating bespoke business documents
On successful completion of the course you will achieve the following qualifications:
Level 3 Diploma in Business Administration
Functional Skills ICT Level 2
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Apprenticeship Achievement Certificate
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Details
Date posted
31 July 2023
Pay scheme
Other
Salary
£5.28 an hour per hour
Contract
Apprenticeship
Duration
18 months
Working pattern
Full-time
Reference number
284-23-5514180-CORG
Job locations
Birmingham Children's Hopsital
Steel House Lane
Birmingham
B46NH
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hopsital
Steel House Lane
Birmingham
B46NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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Employer contact details
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Supporting documents
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