Job summary
Birmingham Children's Hospital are recruiting for a permanent Ward Clerk/Receptionist to join our admin team on the Paediatric Intensive Care Unit (PICU).
Would you like to be part of a team where no two days are the same and where you can really make a difference?
If you are a dynamic, conscientious person, you could be who we are looking for to join our busy admin team, who work to provide exceptional Ward Clerk/Reception support to our clinical colleagues on our busy Paediatric Intensive Care Unit. We are looking for someone who has an excellent work ethic and can live up to our Trust values. The successful applicant will be the first point of contact for all visitors, so a professional, pleasant and helpful attitude towards staff, our patient families and visitors is an absolute must.
Main duties of the job
The role requires the ability to prioritise, to work flexibly and independently as well as a keen eye for detail and a willingness to help. Your duties will include being responsible for all accurate record keeping for PICU activity, using NHS computerised systems (full training will be given) & hard copy records. You will be responsible for filing & maintenance of patient casenotes. You will also deal with telephone enquiries and work on the reception desk as directed by your line manager.
You will join a fantastic existing team that, between them, cover the ward from 8am to 8pm Monday to Sunday, including bank holidays and Christmas.
Are you the right person to join our team? Are you serious about wanting to work with us? For further information or to arrange an informal visit, please contact Dawn Foster, Admin Manager, at dawn.foster4@nhs.net or on 0121 333 8754.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Literate and articulate
- Good standard of secondary education including GCE/GCSE English or equivalent, C grade or above or equivalent.
- Level 2 Qualification or equivalent knowledge and experience
- ECDL or equivalent
Knowledge/Experience
Essential
- Excellent telephone manner
- Excellent communication and interpersonal skills
- Ability to accurately file in strict alpha/numerical/date order
- Extensive administration experience in a busy environment
- Demonstrable ability to use MS office packages
- Ability to make decisions in situations/courses of action which require analysis
Desirable
- Previous experience working in a ward environment
- Previous experience working in an NHS setting
- Knowledge and understanding of the Data Protection Act (GDPR) 2018 & patient confidentiality
Skills
Desirable
- Experience of using Patient Administration Systems
- Working knowledge of Health & safety in the workplace legislation
Person Specification
Qualifications
Essential
- Literate and articulate
- Good standard of secondary education including GCE/GCSE English or equivalent, C grade or above or equivalent.
- Level 2 Qualification or equivalent knowledge and experience
- ECDL or equivalent
Knowledge/Experience
Essential
- Excellent telephone manner
- Excellent communication and interpersonal skills
- Ability to accurately file in strict alpha/numerical/date order
- Extensive administration experience in a busy environment
- Demonstrable ability to use MS office packages
- Ability to make decisions in situations/courses of action which require analysis
Desirable
- Previous experience working in a ward environment
- Previous experience working in an NHS setting
- Knowledge and understanding of the Data Protection Act (GDPR) 2018 & patient confidentiality
Skills
Desirable
- Experience of using Patient Administration Systems
- Working knowledge of Health & safety in the workplace legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital
Steelhouse Lane
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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