Job summary
An exciting opportunity has arisen to join the Interpreting and Cultural Insight Team as an Administrator. Working in a central role and coordinating requests for language support from all departments within the Trust, this is a unique opportunity to work with staff across all sites.
As first point of contact for all enquiries via telephone, email and booking portal, the Interpreting and Cultural Insight Administrator will look at the most cost-effective way to provide a high standard of service for each request. The post-holder will provide general administrative support, creating weekly statistical overviews of the service and processing timesheets.
The post-holder will also be responsible for coordinating Cultural Awareness Training, supporting staff with booking on to training sessions, analysing data and feedback surveys.
This is a varied role with the opportunity to work on a range of tasks to improve Patient Experience and facilitate communication between staff, patients and families.
If you are compassionate, committed and a team player with excellent communication, organisational and time management skills - we would love to hear from you!
Main duties of the job
The Interpreting & Cultural Insight Administrator will be the first point of contact, therefore, will need to demonstrate high level multi-taking skills in order to respond quickly to urgent requests for language support. The post-holder will manage the Interpreting inbox and receive telephone enquiries, take relevant action or relay messages to appropriate members of the Interpreting team.
The administrator will be responsible for the allocation of all BWC Interpreting and translation requests, as well as using Interpreting portals, Office 365 and Outlook Calendars to record and monitor all patient and staff requests for language support.
The post holder will work autonomously using highly developed administrative skills to be able to influence and negotiate with staff at all levels across the Trust promoting opportunities to engage and further enhance Language Support strategies.
The post-holder will also provide administrative support to the Interpreting and Cultural Insight Coordinator and Manager on a range of projects to further develop Language Services at BWC.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Job description
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications
Essential
- Educated to GCSE standard
- A Levels/BTEC or equivalent Administrative experience
Desirable
- Recognised Administrative qualification
Experience
Essential
- Previous Office/Administration Experience
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Innovative and imaginative in resolving problems
- Have a proactive approach
- Be patient focused
- Relevant experience in a similar environment
- Knowledge of current NHS standards
- Knowledge of Safeguarding procedures and experience of escalating concerns and the importance / urgency to place on concerns
- Experience of working in the NHS or a related organisation
- Excellent customer care skills
- Ability to learn new processes quickly
Desirable
- Knowledge of another language
- Experience of NHS systems and processes
Analytical and Judgement Skills
Essential
- Ability to prioritise Interpreter requests
- Use own judgement to decide how best to allocate interpreters for same language requests from different departments
- Ability to use own judgement to assess importance/urgency of Interpreting enquiries
- Proven data collection and analysis skills
Professional/Managerial and Specialist Knowledge
Essential
- Microsoft Word, PowerPoint, Excel packages, Office365
- Committed to continuous personal development
Personal Skills/Abilities and Attributes
Essential
- Excellent time management skills with the ability to re-prioritise workload
- Ability to work under pressure
- Capacity for prolonged intense concentration
- Able to work autonomously
- Highly personable, friendly and approachable
- Committed to team working and team development and have strong interpersonal skills
- Able to manage a high workload and deliver to tight deadlines
Person Specification
Qualifications
Essential
- Educated to GCSE standard
- A Levels/BTEC or equivalent Administrative experience
Desirable
- Recognised Administrative qualification
Experience
Essential
- Previous Office/Administration Experience
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Innovative and imaginative in resolving problems
- Have a proactive approach
- Be patient focused
- Relevant experience in a similar environment
- Knowledge of current NHS standards
- Knowledge of Safeguarding procedures and experience of escalating concerns and the importance / urgency to place on concerns
- Experience of working in the NHS or a related organisation
- Excellent customer care skills
- Ability to learn new processes quickly
Desirable
- Knowledge of another language
- Experience of NHS systems and processes
Analytical and Judgement Skills
Essential
- Ability to prioritise Interpreter requests
- Use own judgement to decide how best to allocate interpreters for same language requests from different departments
- Ability to use own judgement to assess importance/urgency of Interpreting enquiries
- Proven data collection and analysis skills
Professional/Managerial and Specialist Knowledge
Essential
- Microsoft Word, PowerPoint, Excel packages, Office365
- Committed to continuous personal development
Personal Skills/Abilities and Attributes
Essential
- Excellent time management skills with the ability to re-prioritise workload
- Ability to work under pressure
- Capacity for prolonged intense concentration
- Able to work autonomously
- Highly personable, friendly and approachable
- Committed to team working and team development and have strong interpersonal skills
- Able to manage a high workload and deliver to tight deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital
Birmingham
B4 6NH
Employer's website
https://bwc.nhs.uk/ (Opens in a new tab)
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