Job summary
Thank you for applying to join the Children and Young People's Unit at the Royal Marsden.
This role is working for Palliative Consultants, Nurse Consultant in the Children & Young People's Outreach & Symptom Care Team at Royal Marsden Hospital, Sutton.
Please note: This position will be transferring to the Evelina Hospital, London in Spring 2027.
Main duties of the job
The post holder will be responsible for the provision of a comprehensive Medical P.A. service.
He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the Job Description & Person Specification
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs, Hospices, Community Teams and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
- To maintain an up-to-date diary, including the organisation of meetings and seminars as requested by the Consultant(s), as per their preference, and making him/her aware of changes as they occur.
- To make travel arrangements on behalf of the Consultant(s) in accordance with Trust policies, and to arrange accommodation for visiting doctors as required. Maintain the Outreach & Symptom Care Team rota and record Consultant and Outreach Team staff leave electronically.
- To pro-actively liaise with the team and clerical supervisors within Outpatients to ensure effective clinic management (for example, scheduling, amending, cancelling, reducing and overbooking clinic lists.)
Job description
Job responsibilities
For further information please refer to the Job Description & Person Specification
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs, Hospices, Community Teams and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
- To maintain an up-to-date diary, including the organisation of meetings and seminars as requested by the Consultant(s), as per their preference, and making him/her aware of changes as they occur.
- To make travel arrangements on behalf of the Consultant(s) in accordance with Trust policies, and to arrange accommodation for visiting doctors as required. Maintain the Outreach & Symptom Care Team rota and record Consultant and Outreach Team staff leave electronically.
- To pro-actively liaise with the team and clerical supervisors within Outpatients to ensure effective clinic management (for example, scheduling, amending, cancelling, reducing and overbooking clinic lists.)
Person Specification
Education/Qualifications
Essential
- General education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word, PowerPoint and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Skills Abilities/knowledge
Essential
- Audio typing skills (60 wpm min.)
- Understanding of medical terminology (especially oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multi-disciplinary team.
Other
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
Person Specification
Education/Qualifications
Essential
- General education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word, PowerPoint and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Skills Abilities/knowledge
Essential
- Audio typing skills (60 wpm min.)
- Understanding of medical terminology (especially oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multi-disciplinary team.
Other
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
