Job summary
An exciting opportunity has arisen to join our Digital Health Epic Connect Team, across The Royal Marsden NHS Foundation Trust and Great Ormond Street. We are recruiting a Senior Configuration Analyst to support and enhance our Epic electronic patient record (EPR) system at The Royal Marsden, working in partnership with clinical and operational teams to improve the digital pathways and ways to improve the efficiencies in outpatient clinics.
We are seeking an experienced and passionate individual who is certified or accredited in at least one Epic application, preferably with experience in MyChart and MyChart Care Companion.A strong track record of collaborating with operational teams and managing configuration change in a live EPR environment is essential.
We welcome applications from candidates who share our values, are committed to collaboration and innovation, and want to play a central role in improving cancer care through digital excellence.
Please be advised that the successful candidate will be expected to work in a hybrid capacity -- please do not to apply if you are seeking a fully remote position. Our team works flexibly with a combination of remote and office based working days. The successful candidate will be required to travel to all sites at Great Ormond Street Hospital and The Royal Marsden Hospital sites (Bloomsbury, Chelsea and Sutton). The successful candidate would be well supported by an experienced team and line management structure.
Main duties of the job
As a Digital Health Record (DHR) Senior Configuration Analyst, the post holder is responsible for: o Assisting with the delivery of the Trust's new electronic patient record (DHR) system within a designated team o Working on several integrated areas to ensure a coordinated approach across all teams o Working in partnership with our partners, Great Ormond Street Hospital and Epic o Analysing and suggesting ways to improve current workflows and working practices o Facilitating agreement for changes in working practices with appropriate stakeholders o Matching agreed workflows with those already built into DHR system and/or configuring the DHR system using configuration tools to tailor the system o Assisting with testing of the systems to ensure it is safe, usable, secure and robust
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the Job Description and Person Specification
- Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements.
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
- Ensure that the DHR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks.
- Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
- Handle change management issues professionally and sometimes in hostile or antagonistic situations.
- Demonstrate/present complex build work (DHR software) in an easy to understand format to individuals and/or groups of Programme and/or Trust staff, including at senior and director level.
- Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level
- Meet regularly with the Configuration Manager and/or Deputy Head of Design and Delivery to plan, negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Programme plans.
Job description
Job responsibilities
For further information please refer to the Job Description and Person Specification
- Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements.
- Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
- Ensure that the DHR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks.
- Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience.
- Handle change management issues professionally and sometimes in hostile or antagonistic situations.
- Demonstrate/present complex build work (DHR software) in an easy to understand format to individuals and/or groups of Programme and/or Trust staff, including at senior and director level.
- Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level
- Meet regularly with the Configuration Manager and/or Deputy Head of Design and Delivery to plan, negotiate with, review and prioritise the scope of the applications/infrastructure in accordance with Programme plans.
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
- Experience of Epic configuration
Desirable
- Previous NHS experience
- Experience of supporting change management
- Understanding of Information Governance
Skills/Abilities/Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Clear thinking and logical approach to technical problem solving
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Desirable
- Ability to present and argue a case confidently and persuasively
Other
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff, and relatives
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Person Specification
Education/Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
- Experience of Epic configuration
Desirable
- Previous NHS experience
- Experience of supporting change management
- Understanding of Information Governance
Skills/Abilities/Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Clear thinking and logical approach to technical problem solving
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Desirable
- Ability to present and argue a case confidently and persuasively
Other
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
- Value diversity and difference, operates with integrity and openness
- Treating others with compassion, empathy and respect
- Share information openly and effectively with patients, staff, and relatives
- Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
- Uses evidence to make improvements, increase efficiencies and seeks out innovation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
