The Royal Marsden NHS Foundation Trust

OPD/ RDAC Deputy Administration Manager

The closing date is 10 March 2026

Job summary

Outpatients/RDAC are seeking an enthusiastic Deputy Administration Manager to support the efficient running of our departments at the Sutton site.

This role is essential to ensuring the smooth operation of our main outpatient clinics. You will work in a fast-paced environment, providing a welcoming reception service for patients and their relatives, as well as preparing medical records for consultants' clinics.

As part of a multidisciplinary team, you will need excellent interpersonal, verbal communication, and organisational skills. Strong keyboard and IT skills are essential, and previous hospital experience is desirable.This is a full-time position (37.5 hours per week, Monday to Friday). For further information, please contact Tracey Lover on 020 3186 5428.

Main duties of the job

The Team Lead is a member of the Outpatient Administrative Team, covering the clinics, preparation and reception areas. They will adopt a professional and caring attitude with a polite and courteous manner inall aspects of communication.

The post holder will support the Manager whilst providing a supervisory role to the OPD Administration Officers.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Details

Date posted

25 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

282-SA1212

Job locations

The Royal Marsden Sutton

Sutton

SM2 5PT


Job description

Job responsibilities

For further information please refer to the job description and personal specification

To ensure that the reception desks within the Outpatient Departments are adequately covered at alltimes and telephone calls are handled in a professional manner.To check that the patients arrival and departure times are entered accurately on EPIC.

To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.

Job description

Job responsibilities

For further information please refer to the job description and personal specification

To ensure that the reception desks within the Outpatient Departments are adequately covered at alltimes and telephone calls are handled in a professional manner.To check that the patients arrival and departure times are entered accurately on EPIC.

To ensure that all patient appointments are booked accurately and to liaise with clinics regarding overbookings to minimise patient waiting times.

Person Specification

Education/Qualifications

Essential

  • Good standard of general education to GCSE level.

Experience

Essential

  • Experience of working as part of a team in a customer focused setting.

Desirable

  • Previous experience of working in an outpatient setting.

Skills Abilities/knowledge

Desirable

  • Knowledge of computerised patient administration system.
  • Excel skills

Skills Abilities/knowledge

Essential

  • Good interpersonal and verbal communication skills
  • Good keyboard and computer skills
  • Ability to work independently
  • Ability to co-ordinate with a team of staff
  • Ability to work under pressure
  • Ability to effectively manage time
  • Diligent, reliable and adaptable
  • Demonstrate evidence of commitment to customer care initiatives

Other Requirements

Essential

  • Flexibility to meet service needs.
Person Specification

Education/Qualifications

Essential

  • Good standard of general education to GCSE level.

Experience

Essential

  • Experience of working as part of a team in a customer focused setting.

Desirable

  • Previous experience of working in an outpatient setting.

Skills Abilities/knowledge

Desirable

  • Knowledge of computerised patient administration system.
  • Excel skills

Skills Abilities/knowledge

Essential

  • Good interpersonal and verbal communication skills
  • Good keyboard and computer skills
  • Ability to work independently
  • Ability to co-ordinate with a team of staff
  • Ability to work under pressure
  • Ability to effectively manage time
  • Diligent, reliable and adaptable
  • Demonstrate evidence of commitment to customer care initiatives

Other Requirements

Essential

  • Flexibility to meet service needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Sutton

Sutton

SM2 5PT


Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Sutton

Sutton

SM2 5PT


Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant General Manager

Kate Harper

kate.harper@rmh.nhs.uk

Details

Date posted

25 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

282-SA1212

Job locations

The Royal Marsden Sutton

Sutton

SM2 5PT


Supporting documents

Privacy notice

The Royal Marsden NHS Foundation Trust's privacy notice (opens in a new tab)