Job summary
An exciting opportunity has arisen for an enthusiastic and self motivated individual to join our friendly and supportive Learning & Organisational Development team. The post holder will support our Continuing Professional Development (CPD) processes through essential administrative, systems based and data focused responsibilities, ensuring a professional and responsive service for staff across the organisation. This role involves delivering high quality customer service through accurate auditing of CPD applications, maintaining reliable records and trackers, and ensuring timely processing of payments. The post holder will work closely with colleagues and external training providers to resolve queries, offer clear guidance and ensure CPD processes are managed smoothly, consistently and in line with Trust procedures. By maintaining robust administrative processes and building effective working relationships, the post holder will help ensure CPD and wider L&D activities are well coordinated and efficiently supported, contributing to staff development and the Trust's organisational priorities. Excellent communication skills, strong attention to detail and the ability to manage competing priorities are essential. The successful candidate will be confident using MS Excel and working across databases to support reporting. The post holder will receive support from the CPD Business Manager, the Professional Education and Apprenticeship Lead and the wider HR and L&D team.
Main duties of the job
An exciting opportunity has arisen for an enthusiastic and self motivated individual to join our friendly and supportive Learning & Organisational Development team. The post holder will support our Continuing Professional Development (CPD) processes through essential administrative, systems based and data focused responsibilities, ensuring a professional and responsive service for staff across the organisation.
This role involves delivering high quality customer service through accurate auditing of CPD applications, maintaining reliable records and trackers, and ensuring timely processing of payments.
The post holder will work closely with colleagues and external training providers to resolve queries, offer clear guidance and ensure CPD processes are managed smoothly, consistently and in line with Trust procedures.
By maintaining robust administrative processes and building effective working relationships, the post holder will help ensure CPD and wider L&D activities are well coordinated and efficiently supported, contributing to staff development and the Trust's organisational priorities.
Excellent communication skills, strong attention to detail and the ability to manage competing priorities are essential. The successful candidate will be confident using MS Excel and working across databases to support reporting.
The post holder will receive support from the CPD Business Manager, the Professional Education and Apprenticeship Lead and the wider HR and L&D team.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the Job Description & Person Specification
Continuing Professional Development (CPD) Act as the first point of contact for CPD queries, providing advice and guidance to staff, managers and suppliers.
Review applications on the learning hub for accuracy.
Undertake accurate inputting of data in the CPD databases.
Maintain the information regarding education funding processes within the Learning Hub.
Co-ordinate the CPD funding committee dates and support the facilitation of the committee by providing and inputting data and communicating outcomes toapplicants.
Respond to queries about the CPD funding process and applications, including notifying applicants regarding the outcome of their application.
Process appropriate purchase orders, invoices and expenses.
Liaise with internal and external organisations regarding courses and payments
Manage internal and external systems including SBS, expenses, and University application portals. Understand the Financial Support for Continuing Professional Development policy and how this relates to applications, withdrawals, and leavers. Be responsible for ensuring the funding trackers are maintained and updated. Provide and contribute to reports on the CPD budget
Job description
Job responsibilities
For further information please refer to the Job Description & Person Specification
Continuing Professional Development (CPD) Act as the first point of contact for CPD queries, providing advice and guidance to staff, managers and suppliers.
Review applications on the learning hub for accuracy.
Undertake accurate inputting of data in the CPD databases.
Maintain the information regarding education funding processes within the Learning Hub.
Co-ordinate the CPD funding committee dates and support the facilitation of the committee by providing and inputting data and communicating outcomes toapplicants.
Respond to queries about the CPD funding process and applications, including notifying applicants regarding the outcome of their application.
Process appropriate purchase orders, invoices and expenses.
Liaise with internal and external organisations regarding courses and payments
Manage internal and external systems including SBS, expenses, and University application portals. Understand the Financial Support for Continuing Professional Development policy and how this relates to applications, withdrawals, and leavers. Be responsible for ensuring the funding trackers are maintained and updated. Provide and contribute to reports on the CPD budget
Person Specification
Education/Qualifications
Essential
- Educated to GCSE level including English & Maths minimum grade C or equivalent.
Desirable
- Holds a relevant qualification in Learning and Development, CIPD, or Business Administration
Experience
Essential
- Experience of working in an administrative role
- Ability to work confidently with spreadsheets, databases and data tracking systems
- Providing a high-quality customer service to customers including diffusing difficult situations
Desirable
- Experience of processing financial transactions (e.g. invoices, purchase orders, expenses) or working with finance systems
- Experience of working in learning and development
Skills/Abilities/Knowledge
Essential
- Excellent written and verbal communication skills, including ability to produce and compose documents to a high standard of presentation and confidently communicate with staff at all levels
- Excellent interpersonal skills, including the ability to establish positive and effective working relationships with staff and suppliers.
- Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision
- Ability to work effectively under pressure whilst retaining a strong eye for detail.
- Ability to problem solve and propose solutions
- Demonstrates accountability for their work, taking ownership of tasks and seeing them through to completion
- Proficient user of Microsoft applications including Word, Excel, PowerPoint, Outlook, Forms
- Demonstrated ability to follow processes accurately and ensure compliance with agreed procedures
Other
Essential
- Demonstrates adaptability and willingness to support fluctuating service demands
- Actively takes responsibility for their own learning and continuous professional development
- Demonstrates Trust values consistently in day-to-day work and interactions.
Person Specification
Education/Qualifications
Essential
- Educated to GCSE level including English & Maths minimum grade C or equivalent.
Desirable
- Holds a relevant qualification in Learning and Development, CIPD, or Business Administration
Experience
Essential
- Experience of working in an administrative role
- Ability to work confidently with spreadsheets, databases and data tracking systems
- Providing a high-quality customer service to customers including diffusing difficult situations
Desirable
- Experience of processing financial transactions (e.g. invoices, purchase orders, expenses) or working with finance systems
- Experience of working in learning and development
Skills/Abilities/Knowledge
Essential
- Excellent written and verbal communication skills, including ability to produce and compose documents to a high standard of presentation and confidently communicate with staff at all levels
- Excellent interpersonal skills, including the ability to establish positive and effective working relationships with staff and suppliers.
- Ability to organise workload and prioritise appropriately to meet deadlines with limited supervision
- Ability to work effectively under pressure whilst retaining a strong eye for detail.
- Ability to problem solve and propose solutions
- Demonstrates accountability for their work, taking ownership of tasks and seeing them through to completion
- Proficient user of Microsoft applications including Word, Excel, PowerPoint, Outlook, Forms
- Demonstrated ability to follow processes accurately and ensure compliance with agreed procedures
Other
Essential
- Demonstrates adaptability and willingness to support fluctuating service demands
- Actively takes responsibility for their own learning and continuous professional development
- Demonstrates Trust values consistently in day-to-day work and interactions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
