Job summary
The Royal Marsden Hospital is the largest comprehensive cancer centre in Europe with an international reputation for high quality patient care, research and education. This administrative role will give you the opportunity to work in a vibrant and busy radiotherapy department within a team that are compassionate and dedicated to delivering high quality patient care in everything they do.
The post-holder will be primarily responsible for booking and manipulating complex radiotherapy pathways to tailor treatment requirements to the individual patient. They will also be key in communicating this complex information to patients along with preparation instructions for the radiotherapy planning process. This role sits within a dedicated team at the London site but you may be asked to co-ordinate the flow for both sites of the radiotherapy department.
We are looking for an efficient, organised person with excellent interpersonal and communication skills. You will also be IT literate with an interest in healthcare. We are looking for individuals to demonstrate in their application and at interview an understanding of what working in a healthcare environment requires.
If you would like to work in an administrative support role, interacting with a multidisciplinary team in a caring environment, then this could be the post for you.
Main duties of the job
The post-holder will be primarily responsible for booking and manipulating complex radiotherapy pathways to tailor treatment requirements to the individual patient. They will also be key in communicating this complex information to patients - this will be in person or by phone predominantly. To do this the individual will need to collate radiotherapy referral and consent information and interpret booking needs from these. The post will be based in Chelsea.
The post holder will be required to understand the complex radiotherapy pathways and techniques and the limitations of equipment with respect to appropriate workload. The post holder must be able to communicate information to the patients so that they are appropriately prepared for their procedures.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the Job Description and Person Specification
- Be responsible for the management of patient appointments, from document interpretation to make a radiotherapy booking, made without the patient present.
- Able to interpret treatment requirements for individual patients and coordinate the radiotherapy pathway appropriately, in line with departmental protocols.
- Communicate all information in relation to patient pathway as requested to patients.
- Be able to demonstrate empathetic skills when communicating with patients.
- Give general assistance to contribute to the smooth running of the department and to carry out other duties as may be required in collaboration with the line management.
Job description
Job responsibilities
For further information please refer to the Job Description and Person Specification
- Be responsible for the management of patient appointments, from document interpretation to make a radiotherapy booking, made without the patient present.
- Able to interpret treatment requirements for individual patients and coordinate the radiotherapy pathway appropriately, in line with departmental protocols.
- Communicate all information in relation to patient pathway as requested to patients.
- Be able to demonstrate empathetic skills when communicating with patients.
- Give general assistance to contribute to the smooth running of the department and to carry out other duties as may be required in collaboration with the line management.
Person Specification
Attainments
Essential
- General education to GCSE to include English & Mathematics - Grade C or above (or equivalent)
Desirable
- A levels or equivalent
- Experience with radiotherapy OMS
Special Aptitudes & Disposition
Desirable
- Previous roles in admin and clerical support using computerized work planning or appointing systems
Attainments
Essential
- To have previous experience of organising and planning workflow
- To have previous experience in dealing directly with patients / clients
- Previous experience of working in a time pressured environment and proven ability to manage competing demands.
- Computer literate
Desirable
- A levels or equivalent
- Candidates who have previous experience in the hospital environment, and particularly radiotherapy.
Special Aptitudes & Disposition
Essential
- Be able to comply with confidentiality requirements
- Able to plan and prioritise work.
- Able to use initiative and work with minimal supervision.
- Be an effective communicator across the multi-disciplinary team using both written and spoken English
- Able to manage sensitive information and to deal with anxious and demanding individuals using diplomacy and persuasion.
- Commitment to personal development
Circumstances
Essential
- Able to work non-standard hours to meet the exigencies of the service
- Able to work on both sites and to be flexible to meet the needs of the role
Special Aptitudes & Disposition
Essential
- Good interpersonal skills with ability to liaise effectively with multidisciplinary team members
- Attention to detail to ensure accurate data entry at all times.
Person Specification
Attainments
Essential
- General education to GCSE to include English & Mathematics - Grade C or above (or equivalent)
Desirable
- A levels or equivalent
- Experience with radiotherapy OMS
Special Aptitudes & Disposition
Desirable
- Previous roles in admin and clerical support using computerized work planning or appointing systems
Attainments
Essential
- To have previous experience of organising and planning workflow
- To have previous experience in dealing directly with patients / clients
- Previous experience of working in a time pressured environment and proven ability to manage competing demands.
- Computer literate
Desirable
- A levels or equivalent
- Candidates who have previous experience in the hospital environment, and particularly radiotherapy.
Special Aptitudes & Disposition
Essential
- Be able to comply with confidentiality requirements
- Able to plan and prioritise work.
- Able to use initiative and work with minimal supervision.
- Be an effective communicator across the multi-disciplinary team using both written and spoken English
- Able to manage sensitive information and to deal with anxious and demanding individuals using diplomacy and persuasion.
- Commitment to personal development
Circumstances
Essential
- Able to work non-standard hours to meet the exigencies of the service
- Able to work on both sites and to be flexible to meet the needs of the role
Special Aptitudes & Disposition
Essential
- Good interpersonal skills with ability to liaise effectively with multidisciplinary team members
- Attention to detail to ensure accurate data entry at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
