Job summary
We are looking for a dynamic, enthusiastic person who is committed to improving the quality of service we deliver.
As a Quality Coordinator your role will be to manage the document control for Radiotherapy, SACT and Diagnostic imaging via Q pulse and Excel. The successful candidate will be tasked to maintain the audit plan for ISO 9001 which will include performing and writing up the audits and managing and findings raised.
The role will also include managing the quality meetings for the department, preparing reports, as well as general administrator work. There will also be an opportunity to escort external assessors around the hospital during assessment visits and coordinating the external audits.
Main duties of the job
- The post holder will be responsible for coordinating service improvement and ongoing accreditation for external quality standards covering mainly ISO9001 for Chemotherapy and Radiotherapy and Quality Standards for Imaging (QSI).
- They will provide support to the development and maintenance of a quality management systems which will include standard operating procedures, training of staff, adverse event reporting, records management, and quality assessment audits.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the Job Description & Person Specification.
- Support the Quality Manager for ISO and QSI in maintaining quality standards.
- Support the development of a Programme Quality Management Plan to meet accreditation requirements, including risk management procedures, reporting of incidents and adverse events, audit programmes and the requirements for review meetings, corrective actions, documentation and reporting.
- Coordinate the development of Standard Operating Procedures to include; selection and treatment, consent, safety procedures, risk management, training, competency assessment, outcome analysis, audits, waste disposal, and disaster response.
- Support a programme of audits to fulfil the ISO and QSI Quality Management Plan. Monitor corrective actions and liaise with the clinical teams to ensure completion within agreed timescale.
- To provide secretarial support for departmental governance committees.
- To process a range of documents, including those of a confidential nature, reports, Board papers and letters using programmes such as Word and Excel. To ensure that all documents are presented in accepted Trust formats.
Job description
Job responsibilities
For further information please refer to the Job Description & Person Specification.
- Support the Quality Manager for ISO and QSI in maintaining quality standards.
- Support the development of a Programme Quality Management Plan to meet accreditation requirements, including risk management procedures, reporting of incidents and adverse events, audit programmes and the requirements for review meetings, corrective actions, documentation and reporting.
- Coordinate the development of Standard Operating Procedures to include; selection and treatment, consent, safety procedures, risk management, training, competency assessment, outcome analysis, audits, waste disposal, and disaster response.
- Support a programme of audits to fulfil the ISO and QSI Quality Management Plan. Monitor corrective actions and liaise with the clinical teams to ensure completion within agreed timescale.
- To provide secretarial support for departmental governance committees.
- To process a range of documents, including those of a confidential nature, reports, Board papers and letters using programmes such as Word and Excel. To ensure that all documents are presented in accepted Trust formats.
Person Specification
Education/Qualifications
Desirable
- Evidence of relevant administrative courses
Experience
Essential
- Experience in an administrator/secretary/PA role
Desirable
- Experience of working in healthcare
- Experience of working in a busy organisation, dealing with a variety of professions and disciplines.
Skills/Abilities/Knowledge
Essential
- Knowledge and understanding of the principles of quality management
Skills/Abilities/Knowledge
Essential
- Evidence of effective interpersonal skills with ability to communicate effectively with colleagues across different disciplines and range of grades
- Evidence of working well in a team
- Ability for self-motivation
- Computer literacy (e.g. Microsoft Word, Excel and Outlook)
- Attention to detail and conscientious approach to work
- Ability to maintain quality of work when working repetitively
- Reprioritise work quickly in the light of unexpected events
- Ability to work effectively to tight deadlines
Other
Essential
- To work cross site as required
Person Specification
Education/Qualifications
Desirable
- Evidence of relevant administrative courses
Experience
Essential
- Experience in an administrator/secretary/PA role
Desirable
- Experience of working in healthcare
- Experience of working in a busy organisation, dealing with a variety of professions and disciplines.
Skills/Abilities/Knowledge
Essential
- Knowledge and understanding of the principles of quality management
Skills/Abilities/Knowledge
Essential
- Evidence of effective interpersonal skills with ability to communicate effectively with colleagues across different disciplines and range of grades
- Evidence of working well in a team
- Ability for self-motivation
- Computer literacy (e.g. Microsoft Word, Excel and Outlook)
- Attention to detail and conscientious approach to work
- Ability to maintain quality of work when working repetitively
- Reprioritise work quickly in the light of unexpected events
- Ability to work effectively to tight deadlines
Other
Essential
- To work cross site as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
