Job summary
An exciting opportunity has arisen to join our Private Patient Billing and Credit Control team as a Consultant Account Specialist. The successful applicant will require strong communication skills and possess a methodical approach to query investigation and process improvement. They will be responsible for managing a portfolio of Consultant billing accounts, ensuring that strong working relationships are developed and maintained with all service users. They will be responsible for all matters relating to the account management and liaise with the Billing and Credit Control , Service Improvement , Data quality and Coding teams along with the Consultant Liaison officer to ensure that accurate bills are produced and collected in line with department SLA's.
Main duties of the job
As the account manager your role will be responsible for a range of duties, including the management of a portfolio of consultants, account setup and maintenance, billing accuracy investigation, query management and debt escalations of consultant billing activity within the Billing and Credit Control team. The post holder will work independently in a pro-active manor to maximise the activity on the account by effectively managing the development of their portfolio to ensure billing and debt targets are achieved whilst engaging with, supporting and partnering with the Consultants using the service. The post holder will develop relationships across the Private care directorate and work collaboratively with these teams to develop the Consultant billing offering, ensuring all KPI's are achieved. The post holder will work collaboratively with Credit Control, Billing Managers and Team Leaders to ensure any query trends are identified and appropriate remedial action is taken to prevent the delay in payment of consultant funds. The post holder will lead and monitor the business critical professional fees payment processes each month, assigning duties across teams to ensure the accurate download, reconciliation, comparison and calculation take place for presentation to senior management for authorisation prior to submission to SBS. They will also be responsible for ensuring payments are processed successfully, efficiently and accurately.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
Fur further details please refer to the job description and personal specification
To lead fortnightly cross department Consultant meetings to ensure that key risks or trends are identified and a remedial plan put in place to ensure service levels are maintained. They will also look to lead the strategic development to produce a means of improved communication across the service.
To create and review the Consultant dashboard and other monthly and annual reports to ensure accurate reporting is provided on consultant payment, invoice and debt activity. They will also maintain the consultant billing standard operating procedures and training guides ensuring they are adhered to. Further undertaking regular reviews of queries from billing errors and highlight any areas of training development.
To ensure the establishment and maintenance of good relationships and communication with consultants and throughout the Directorate, and with the wider Trust, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Job description
Job responsibilities
Fur further details please refer to the job description and personal specification
To lead fortnightly cross department Consultant meetings to ensure that key risks or trends are identified and a remedial plan put in place to ensure service levels are maintained. They will also look to lead the strategic development to produce a means of improved communication across the service.
To create and review the Consultant dashboard and other monthly and annual reports to ensure accurate reporting is provided on consultant payment, invoice and debt activity. They will also maintain the consultant billing standard operating procedures and training guides ensuring they are adhered to. Further undertaking regular reviews of queries from billing errors and highlight any areas of training development.
To ensure the establishment and maintenance of good relationships and communication with consultants and throughout the Directorate, and with the wider Trust, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Person Specification
Education/Qualifications
Essential
- GCSEs in Mathematics and English Language
- A level equivalent qualification
- University degree and/or CCAB certificate level or equivalent relevant experience
Experience
Essential
- Experience of Billing of PMI, Embassy all others types of Sponsors
Desirable
- Experience of Medical Private Care financial activity
Experience
Essential
- Account management experience
- Experience working with consultants
Desirable
- Extensive Billing or Credit Control experience. Knowledge of supporting systems, Compucare, Healthcode and Epic
- Management experience of staff.
Knowledge
Essential
- Ability to work autonomously to meet pre-set objectives
- Strong excel skills
- Ability to work under time pressure
- Demonstrate motivation, negotiation and persuasion skills
- High level of analytical skills
- Ability to effectively manage conflicting priorities
- Problem solving
- Good communication and Interpersonal skills with the ability to adapt approach to different levels.
- Highly numerate
- Strong writing skills with ability to adapt style as appropriate to circumstances
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with demanding customers.
Skills Abilities
Essential
- Self-motivating and demonstrating initiative
Skills Abilities
Essential
- Articulate
- Conscientious and attentive to detail
- Good time management and ability to prioritise own workload
- Able to work under pressure
- Ability to communicate with all levels of staff and the public
- Ability to deal with customer issues/disputes in a polite and professional manner
Person Specification
Education/Qualifications
Essential
- GCSEs in Mathematics and English Language
- A level equivalent qualification
- University degree and/or CCAB certificate level or equivalent relevant experience
Experience
Essential
- Experience of Billing of PMI, Embassy all others types of Sponsors
Desirable
- Experience of Medical Private Care financial activity
Experience
Essential
- Account management experience
- Experience working with consultants
Desirable
- Extensive Billing or Credit Control experience. Knowledge of supporting systems, Compucare, Healthcode and Epic
- Management experience of staff.
Knowledge
Essential
- Ability to work autonomously to meet pre-set objectives
- Strong excel skills
- Ability to work under time pressure
- Demonstrate motivation, negotiation and persuasion skills
- High level of analytical skills
- Ability to effectively manage conflicting priorities
- Problem solving
- Good communication and Interpersonal skills with the ability to adapt approach to different levels.
- Highly numerate
- Strong writing skills with ability to adapt style as appropriate to circumstances
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with demanding customers.
Skills Abilities
Essential
- Self-motivating and demonstrating initiative
Skills Abilities
Essential
- Articulate
- Conscientious and attentive to detail
- Good time management and ability to prioritise own workload
- Able to work under pressure
- Ability to communicate with all levels of staff and the public
- Ability to deal with customer issues/disputes in a polite and professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
