Job summary
Working within the Private Care Division of the world-famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the production of all invoices in respect of patients attending the hospital for treatment privately, sponsored by Private Medical Insurers Embassies and also self-pay patients. The successful candidate will need to be methodical, accurate, good Excel skills and have an excellent attention to detail.
Main duties of the job
The role will support the Billing Team Leader and Billing Manager to ensure that all hospital chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Patient Directorate.
The post-holder will ensure that all patient / treatment activity is appropriately recorded on the electronic patient record, authorised by the patient's sponsor and invoiced in line with the tariffs applicable to each of the private care sponsor contractual agreements.
The post-holder will complete their duties & responsibilities in line with the standard operating procedures.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Check and reconcile all business reports against associated electronic patient records (EPR). Update the Private Care billing computerised system (Compucare) when needed.
- To print, post and send out invoices for companies who do not use EDI on a daily basis.
- Ensure that all other chargeable items which are not identified on the system business reports (PPBA, PPBR etc) are billed (e.g. packages relating to transplants or 3rd party invoices). Ensure radiotherapy is manually invoiced accurately and in a timely manner for both Chelsea and Sutton sites on a weekly basis.
- Confirm all external recharge information is extracted from source and invoiced in a timely manner (i.e. theatres and interventional radiology consumables), liaising with other departments where necessary.
- To finalise all private care self-funding accounts to support Service Improvement and Accounts team communication with the patient, ensuring all chargeable items have been billed and are accounted.
- To liaise with all relevant departmental heads to ensure that the billings team is notified of all chargeable services, so all revenue is attained.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Check and reconcile all business reports against associated electronic patient records (EPR). Update the Private Care billing computerised system (Compucare) when needed.
- To print, post and send out invoices for companies who do not use EDI on a daily basis.
- Ensure that all other chargeable items which are not identified on the system business reports (PPBA, PPBR etc) are billed (e.g. packages relating to transplants or 3rd party invoices). Ensure radiotherapy is manually invoiced accurately and in a timely manner for both Chelsea and Sutton sites on a weekly basis.
- Confirm all external recharge information is extracted from source and invoiced in a timely manner (i.e. theatres and interventional radiology consumables), liaising with other departments where necessary.
- To finalise all private care self-funding accounts to support Service Improvement and Accounts team communication with the patient, ensuring all chargeable items have been billed and are accounted.
- To liaise with all relevant departmental heads to ensure that the billings team is notified of all chargeable services, so all revenue is attained.
Person Specification
Education/Qualifications
Essential
- Minimum 5 GCSEs including Mathematics and English Language
- Intermediate level user of Microsoft Office to include Word and Excel
Desirable
- AMSPAR Certificate in Medical Terminology.
Experience
Essential
- Billing experience raising and coding external invoices
- Working collaboratively as part of a team
- Working without close supervision.
- Customer Services experience
- Office-based experience.
Desirable
- Proven ability to work to strict deadlines.
- Proven experience in service improvement and development.
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Excellent communication skills both written and verbal.
- Ability to analyse and interpret data and make informed decisions
- Ability to work pro-actively and collaboratively with colleagues and management. Ability to demonstrate good judgment in sensitive situations when dealing with patients and their relatives.
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with demanding customers
Skills Abilities
Essential
- Commitment to self-development
Person Specification
Education/Qualifications
Essential
- Minimum 5 GCSEs including Mathematics and English Language
- Intermediate level user of Microsoft Office to include Word and Excel
Desirable
- AMSPAR Certificate in Medical Terminology.
Experience
Essential
- Billing experience raising and coding external invoices
- Working collaboratively as part of a team
- Working without close supervision.
- Customer Services experience
- Office-based experience.
Desirable
- Proven ability to work to strict deadlines.
- Proven experience in service improvement and development.
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Excellent communication skills both written and verbal.
- Ability to analyse and interpret data and make informed decisions
- Ability to work pro-actively and collaboratively with colleagues and management. Ability to demonstrate good judgment in sensitive situations when dealing with patients and their relatives.
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with demanding customers
Skills Abilities
Essential
- Commitment to self-development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
