Job summary
We have an exciting opportunity for a cancer support worker position working with the Clinical Nurse Specialist team for Haemato-Oncology/ Lymphoma adult patients. The post holder will be patient-facing to ensure that treatment pathways for adult Haemato-Oncology/lymphoma patients undergoing treatment for malignancy are effectively managed. The roles and responsibilities of the post are designed to support the CNS team in providing keyworker care for adult haematology-Oncology/lymphoma patients.
Main duties of the job
- To act as the first point of contact for patients, carers, GPs, and colleagues in other hospitals contacting the CNS team in a professional manner, and to proactively deal with telephone enquiries where appropriate.
- To regularly review the CNS NHS email accounts and support in responses to requests for patient-related enquiries
- To alert the appropriate members of the CNS team to patient enquires or problems, escalating immediately if patients are unwell
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Provide basic telephone advice and refer on or sign-post to other sources of support.
- Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
- Support information prescription delivery: this role may include printing out information prescriptions, assisting people accessing emailed information prescriptions, or offering to provide information prescriptions based on the all-cancers information pathway.
- Communicate and signpost to appropriate needs related information
- Guide people through the use of self-assessment resources.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit. Provide support for the clinical nurse specialist in collecting HNA forms to help identify needs of the patient.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- Provide basic telephone advice and refer on or sign-post to other sources of support.
- Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
- Support information prescription delivery: this role may include printing out information prescriptions, assisting people accessing emailed information prescriptions, or offering to provide information prescriptions based on the all-cancers information pathway.
- Communicate and signpost to appropriate needs related information
- Guide people through the use of self-assessment resources.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit. Provide support for the clinical nurse specialist in collecting HNA forms to help identify needs of the patient.
Person Specification
Education / Qualification
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake learning and development courses.
Experience / Knowledge
Essential
- Relevant health or social care experience at Band 3 or equivalent
- Experience of multi-professional working
- Evidence of good communications skills
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Experience of the complex needs of brain tumour patients and knowledge of treatments, interventions and terminology used in Neuro-oncology
- Experience in preparing comprehensive clinic lists
Skills and Ability
Essential
- IT skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Good observation skills
- Practical problem solving skills
- Ability to work within a team
- Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by brain tumours
- Ability to prioritise own workload
- Ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats.
Person Specification
Education / Qualification
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake learning and development courses.
Experience / Knowledge
Essential
- Relevant health or social care experience at Band 3 or equivalent
- Experience of multi-professional working
- Evidence of good communications skills
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Experience of the complex needs of brain tumour patients and knowledge of treatments, interventions and terminology used in Neuro-oncology
- Experience in preparing comprehensive clinic lists
Skills and Ability
Essential
- IT skills
- Able to use own initiative
- Effective organisation skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Good observation skills
- Practical problem solving skills
- Ability to work within a team
- Ability to motivate self and others
- Flexible attitude to working
- Accurate written communication of information
- Ability to show empathy and understand the difficulties faced by people affected by brain tumours
- Ability to prioritise own workload
- Ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
