Job summary
A fixed-term role, covering maternity leave, has opened within our Digital Health Epic Connect EPR team, across The Royal Marsden and Great Ormond Street Hospitals, for a Configuration Analyst. Previous experience with Epic is preferred and a background of hardware or clinical device setup/deployment would be an advantage.The core duties of this role will be working with other analysts to update and build end user device workflows within the Epic digital health record system and to liaise with clinical and operational teams to understand their needs, both within the Connect programme and the wider Epic community to help us provide the optimal DHR system for both organisations.Our team works flexibly with a combination of remote and office based working days. The successful candidate will be required to travel to all sites at Great Ormond Street Hospital and The Royal Marsden Hospital sites (Bloomsbury, Chelsea and Sutton). The successful candidate would be well supported by an experienced team and line management structure.We welcome applications from candidates who share our values, are committed to collaboration and innovation, and want to play a central role in improving cancer care through digital excellence.This is a fixed term post covering maternity leave with a contract end date of September 2026.
Main duties of the job
As a Digital Health Record (DHR) Configuration Analyst the post holder is responsible for: o Assisting with the delivery of the Trust's DHR system within the End User Devices team o Gaining a DHR qualification through successfully completing the DHR training programme within a specified timeframe o Working in partnership with our partners, Great Ormond Street Hospital and Epic o Matching agreed workflows with those already built into the DHR system and/or configuring the DHR system using configuration tools to tailor the system o Analysing and suggesting ways to improve current workflows and working practices o Assisting with testing of the systems to ensure it is safe, usable, secure and robust
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
Main duties and responsibilities: Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements. Maintaining the printers and workstations data within Epic and troubleshooting any issues reported by end users. Testing and roll out of Epic thick clients for monthly patching. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the End User Devices area, troubleshoot problems and address questions from end users regarding the application. Ensure that the DHR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required. Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate. Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met. Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience. Report configuration progress on a weekly basis to the Configuration Manager. Work with the report writers in the Configuration Team and the Reporting Team to ensure the application produces all reports required by the department. Maintain regular communication with other configuration teams and relevant supplier staff. Work with Principal Trainers to ensure awareness of build development and changes. Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate. Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
Main duties and responsibilities: Analyse and document routine clinical and administrative workflows, information, data collection and/or reporting requirements. Maintaining the printers and workstations data within Epic and troubleshooting any issues reported by end users. Testing and roll out of Epic thick clients for monthly patching. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the End User Devices area, troubleshoot problems and address questions from end users regarding the application. Ensure that the DHR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required. Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate. Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met. Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience. Report configuration progress on a weekly basis to the Configuration Manager. Work with the report writers in the Configuration Team and the Reporting Team to ensure the application produces all reports required by the department. Maintain regular communication with other configuration teams and relevant supplier staff. Work with Principal Trainers to ensure awareness of build development and changes. Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate. Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience
- Knowledge of medical terminology
Desirable
- Operational or clinical knowledge of a specific area including knowledge of relevant operational policies and procedures
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic or other DHR configuration
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
Desirable
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Previous NHS experience
- Knowledge of medical terminology
Desirable
- Operational or clinical knowledge of a specific area including knowledge of relevant operational policies and procedures
- Experience of supporting change management
- Understanding of Information Governance
- Experience of Epic or other DHR configuration
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
Desirable
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
