Job summary
The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe and a leader in the field of cancer care with a successful record of innovation in nursing care, pioneering new treatments and the development of anti-cancer drugs.
This important role involves the day-to-day operational management of the Cancer Services Division, PA and secretarial services. This role is focussed primarily on the services delivered on the Sutton site however, the post holder will work closely and provide cross cover for the Chelsea site post holder. In addition to operational management, the post holder will lead key service improvements aimed at delivering a high quality, comprehensive administrative service.
Main duties of the job
The Administration Business Manager reports to the Deputy Clinical Business Unit Manager and is responsible for the management of all medical secretary and administration staff within the Cancer Services division.
There are two Administration Business Managers - one for the Sutton site and one for the Chelsea site and they are responsible for line managing the medical secretary team leads on each site.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information, please refer to the Job Description and Person Specification
The role of the Administration Business Manager is to ensure a high quality service is provided for patients and specialties at all times To provide strong and effective leadership to medical administration teams. To ensure delivery against all key targets and performance indicators. To analyse and report service level activity and access performance information for a range of audiences. To develop measures of monitoring activity for the division, and to set targets where necessary. Liaise with the Deputy Divisional Director and Finance Manager on any areas of concern relating to performance. Represent the Division at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Division appropriately and in a timely manner. Contribute to the investigation of patient complainants to ensure that appropriate and timely responses are given and that trends are identified and remedial action taken. To assist the Deputy Divisional Director in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested;
The post holder will be expected to identify and implement initiatives to improve services. The ability to communicate effectively at all levels within a complex multidisciplinary environment is essential.
Job description
Job responsibilities
For further information, please refer to the Job Description and Person Specification
The role of the Administration Business Manager is to ensure a high quality service is provided for patients and specialties at all times To provide strong and effective leadership to medical administration teams. To ensure delivery against all key targets and performance indicators. To analyse and report service level activity and access performance information for a range of audiences. To develop measures of monitoring activity for the division, and to set targets where necessary. Liaise with the Deputy Divisional Director and Finance Manager on any areas of concern relating to performance. Represent the Division at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Division appropriately and in a timely manner. Contribute to the investigation of patient complainants to ensure that appropriate and timely responses are given and that trends are identified and remedial action taken. To assist the Deputy Divisional Director in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested;
The post holder will be expected to identify and implement initiatives to improve services. The ability to communicate effectively at all levels within a complex multidisciplinary environment is essential.
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of equivalent level of ability/ NHS experience
- ECDL qualification or equivalent qualification/experience - able to set up spreadsheets and documents as well as input data onto pre-prepared spreadsheets and word documents
Experience/Knowledge
Essential
- Experience of working to strict deadlines and using resources effectively to achieve deadlines
Desirable
- Experience of managing an operational team, including motivation, development and the assessment and delivery of training needs
Skills, Abilities and Personal Qualities
Essential
- Highly organised approach and ability to prioritise your own work as well as others
- Work well under pressure and proactively manage a busy workload
- Self-motivated with a proactive approach to problem solving
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors.
- Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
- Have excellent keyboard skills and be able to work more or less continuously at a computer
- Strong sense of quality and able to lead by example, ensuring that customer service is given high priority
- Ability to work with a high degree of flexibility including working hours
Person Specification
Qualifications
Essential
- Educated to degree level or evidence of equivalent level of ability/ NHS experience
- ECDL qualification or equivalent qualification/experience - able to set up spreadsheets and documents as well as input data onto pre-prepared spreadsheets and word documents
Experience/Knowledge
Essential
- Experience of working to strict deadlines and using resources effectively to achieve deadlines
Desirable
- Experience of managing an operational team, including motivation, development and the assessment and delivery of training needs
Skills, Abilities and Personal Qualities
Essential
- Highly organised approach and ability to prioritise your own work as well as others
- Work well under pressure and proactively manage a busy workload
- Self-motivated with a proactive approach to problem solving
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors.
- Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers
- Have excellent keyboard skills and be able to work more or less continuously at a computer
- Strong sense of quality and able to lead by example, ensuring that customer service is given high priority
- Ability to work with a high degree of flexibility including working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
