Job summary
This is an exceptional opportunity to join The Royal Marsden's Private Care team at a time of significant investment and growth. As Service Manager, you will play a pivotal role in shaping innovative tumour group pathways and consultant liaison services, ensuring world-class care for private patients. Working across Chelsea, Cavendish Square and Sutton, you will collaborate with senior leaders, consultants and shared services to deliver strategic projects, optimise performance and enhance patient experience. This is your chance to influence service development at the UK's leading cancer centre, driving forward an ambitious agenda that reinvests in research and patient care.
Main duties of the job
The Private Care Division comprises of clinical business units, led by two Deputy Director of Operations.
The Service Manager Clinical Services is responsible for providing strong visual leadership to effectively manage the operational delivery & development of the services supporting the patient pathway, which includes the pathway co-ordinators, theatres, imaging and the medical day unit Specialty Doctors. The post holder will be responsible for the delivery of patient pathways within these areas, ensuring the service and experience for consultants and private patients is responsive, innovative and provided to the highest possible standard to the needs those who wish to access Private Care at the Trust.
The post holder will support the deputy Director of Operations as required to ensure all operational, performance and financial targets are met and support their services in moving forward agreed projects to improve service delivery. The postholder will problem solve as appropriate and develop and implement lasting solutions in conjunction with colleagues.
The post holder will directly line manage the Haematology, Imaging and theatres co-ordinators and have operational management responsibility for the following services:TheatresInpatientsImaging (including radiotherapy)Private Patients Specialist and Speciality Doctors
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To support the development of, and promote, the Trusts mission, values aims and objectives.
In conjunction with the Deputy Director of Operations, produce accurate, high quality business cases for service developments, utilising activity and income projections.
To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients, Insurers & Embassies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To support the development of, and promote, the Trusts mission, values aims and objectives.
In conjunction with the Deputy Director of Operations, produce accurate, high quality business cases for service developments, utilising activity and income projections.
To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients, Insurers & Embassies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Person Specification
Education/Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Track record of continuous professional and management development
Desirable
- Masters level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential
- Operational management experience within the NHS or Private Healthcare
- Proven ability to work to strict deadlines, including ensuring that the resources of the team are used efficiently to meet all deadlines
- Experience of being a leader managing and delivering clinical services during a period of transformation change.
- Proven experience analysing and interpreting performance data
- Evidence of proven experience in delivery of service improvement and strategies
- Evidence of proven experience of performance leadership through delivery of KPI's and management of budgets
- Significant experience of staff leadership and management
- Evidence of project management and delivery of training programmes
Desirable
- Political and media skills
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
Desirable
- Knowledge of business and strategic planning
Skills Abilities
Essential
- Full range of IT skills including spreadsheet analysis
- Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different professional backgrounds.
- Ability to sensitively and professionally communicate complex information
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to work pro-actively and cooperatively with senior management and clinical and admin staff.
- Ability to demonstrate good judgment in sensitive situations, for instance balancing customer service and empathy with financial risk
- Significant experience of representing organisations externally, including senior personnel.
- Responsible for updating and writing policy & and processes to support service development
- Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK
- Commitment to promoting equality and diversity in the workplace and in service delivery and development
- Ability to work effectively within a team and to manage and motivate others.
- Strong sense of quality and ability to lead by example, ensuring that customer service is given high priority.
- Be able to implement and manage change
- Be able to influence senior Trust staff
- Be able to motivate self and others
- Be able to make sound judgements and know when to refer
- Have experience of dealing with disciplinary matters
- Ability to work well under pressure by prioritising and managing time effectively
Person Specification
Education/Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Track record of continuous professional and management development
Desirable
- Masters level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential
- Operational management experience within the NHS or Private Healthcare
- Proven ability to work to strict deadlines, including ensuring that the resources of the team are used efficiently to meet all deadlines
- Experience of being a leader managing and delivering clinical services during a period of transformation change.
- Proven experience analysing and interpreting performance data
- Evidence of proven experience in delivery of service improvement and strategies
- Evidence of proven experience of performance leadership through delivery of KPI's and management of budgets
- Significant experience of staff leadership and management
- Evidence of project management and delivery of training programmes
Desirable
- Political and media skills
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
Desirable
- Knowledge of business and strategic planning
Skills Abilities
Essential
- Full range of IT skills including spreadsheet analysis
- Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different professional backgrounds.
- Ability to sensitively and professionally communicate complex information
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to work pro-actively and cooperatively with senior management and clinical and admin staff.
- Ability to demonstrate good judgment in sensitive situations, for instance balancing customer service and empathy with financial risk
- Significant experience of representing organisations externally, including senior personnel.
- Responsible for updating and writing policy & and processes to support service development
- Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK
- Commitment to promoting equality and diversity in the workplace and in service delivery and development
- Ability to work effectively within a team and to manage and motivate others.
- Strong sense of quality and ability to lead by example, ensuring that customer service is given high priority.
- Be able to implement and manage change
- Be able to influence senior Trust staff
- Be able to motivate self and others
- Be able to make sound judgements and know when to refer
- Have experience of dealing with disciplinary matters
- Ability to work well under pressure by prioritising and managing time effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
