Job summary
An excellent opportunity has arisen to work at the Royal Marsden Hospital to work within the Private Care Consultant Billing Team. The successful candidate should ideally have previous experience working with consultants within a private care environment.
They should have a flexible approach to their duties and the ability to work both as part of the team as well as independently. In addition, you will have excellent communication, administrative and IT skills and be supportive and open to new initiatives.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Main duties of the job
As the Consultant Billing Manager, you will be responsible for overseeing a variety of tasks, including managing the Consultant Billing Team. This team handles a portfolio of consultants, from account setup and maintenance to investigating billing accuracy, managing queries, and addressing debt escalations within the Billing and Credit Control department.
The role is challenging and requires strong communication and negotiation skills, with the ability to handle issues tactfully and diplomatically while maintaining a firm approach when necessary. You will work autonomously and proactively to drive the performance of the Consultant Billing Team, ensuring that billing and debt targets are met. This includes engaging with and supporting consultants who use the service.
You will also build and maintain relationships across the Private Care Directorate, collaborating with teams to improve the Consultant Billing offering and ensure all KPIs are met.
Working closely with Credit Control, Billing Managers, and Team Leaders, you will identify query trends and implement corrective actions to prevent delays in consultant payment processing.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To lead regular cross-department meetings to ensure that key risks or trends are identified and a remedial plan put in place to ensure service levels are maintained. They will also look to lead the strategic development to produce a means of improved communication across the service.
To create and review the Consultant Dashboard and other monthly and annual reports to ensureaccurate reporting is provided on consultant payment, invoice and debt activity. They will also maintain the consultant billing standard operating procedures and training guides ensuring they are adhered to. Further undertaking regular reviews of queries from billing errors and highlight any areas of training development.
Lead, plan, and implement service improvements to the billing process for consultants, enhancing their service fees and overall customer experience.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To lead regular cross-department meetings to ensure that key risks or trends are identified and a remedial plan put in place to ensure service levels are maintained. They will also look to lead the strategic development to produce a means of improved communication across the service.
To create and review the Consultant Dashboard and other monthly and annual reports to ensureaccurate reporting is provided on consultant payment, invoice and debt activity. They will also maintain the consultant billing standard operating procedures and training guides ensuring they are adhered to. Further undertaking regular reviews of queries from billing errors and highlight any areas of training development.
Lead, plan, and implement service improvements to the billing process for consultants, enhancing their service fees and overall customer experience.
Person Specification
Education
Essential
- GCSE's in Mathematics and English Language
- A level equivalent qualification
- Post-graduate degree in Business administration, finance, accounting or related field or equivalent significant experience
Desirable
- Part-qualified or fully qualified CCAB, CIMA, CIPA or ACCA. NHS -specific finance training or certifications
Experience
Essential
- Financial and Account management experience
- Sector-specific Experience. Public sector, NHS or Private Patient.
- Demonstrate ability to communicate financial information clearly to nonfinancial managers and experience working with clinical and operational managers to support financial decision-making
- Strong skills in Excel and finance systems
- Management experience of staff
- Specialist Knowledge and experience, the understanding of how to raise an invoice for clinical treatment for all types of sponsors
- Specialist Knowledge and experience in data interpretation and problem-solving with complex datasets to identify and reduce financial risks and propose workable solutions
Desirable
- Understanding of the Private Patients Financial framework within the NHS Trust
- Experience of working with consultants regarding their clinical activity for billing purposes
- Experience of working with Compucare, EPIC, SBS, Healthcode
- Experience in contributing to or managing financial aspects of projects, service transformation or cost improvement programs.
- Specialist Knowledge of the NHS payment and payroll systems
Skills
Essential
- Ability to work autonomously to meet pre-set objectives
- Ability to work under time pressure
- Demonstrate motivation, negotiation and persuasion skills
- High level of analytical skills
- Ability to effectively manage conflicting priorities
- Problem solving
- Good communication and Interpersonal skills with the ability to adapt approach to different levels.
- Highly numerate
- Strong writing skills with ability to adapt style as appropriate to circumstances
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with demanding customers
Other Requirements
Essential
- Self-motivating and demonstrating initiative
Person Specification
Education
Essential
- GCSE's in Mathematics and English Language
- A level equivalent qualification
- Post-graduate degree in Business administration, finance, accounting or related field or equivalent significant experience
Desirable
- Part-qualified or fully qualified CCAB, CIMA, CIPA or ACCA. NHS -specific finance training or certifications
Experience
Essential
- Financial and Account management experience
- Sector-specific Experience. Public sector, NHS or Private Patient.
- Demonstrate ability to communicate financial information clearly to nonfinancial managers and experience working with clinical and operational managers to support financial decision-making
- Strong skills in Excel and finance systems
- Management experience of staff
- Specialist Knowledge and experience, the understanding of how to raise an invoice for clinical treatment for all types of sponsors
- Specialist Knowledge and experience in data interpretation and problem-solving with complex datasets to identify and reduce financial risks and propose workable solutions
Desirable
- Understanding of the Private Patients Financial framework within the NHS Trust
- Experience of working with consultants regarding their clinical activity for billing purposes
- Experience of working with Compucare, EPIC, SBS, Healthcode
- Experience in contributing to or managing financial aspects of projects, service transformation or cost improvement programs.
- Specialist Knowledge of the NHS payment and payroll systems
Skills
Essential
- Ability to work autonomously to meet pre-set objectives
- Ability to work under time pressure
- Demonstrate motivation, negotiation and persuasion skills
- High level of analytical skills
- Ability to effectively manage conflicting priorities
- Problem solving
- Good communication and Interpersonal skills with the ability to adapt approach to different levels.
- Highly numerate
- Strong writing skills with ability to adapt style as appropriate to circumstances
- Keyboard skills and computer literacy (including knowledge of MS office packages)
- Experience in dealing with demanding customers
Other Requirements
Essential
- Self-motivating and demonstrating initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
