Job summary
A Medical PA role has become available within Private Care.
The difference between the role of a Medical P.A. and that of a Medical Secretary is the level of responsibility. To undertake a Medical P.A. position, the post holder will need to either:1. Be the only secretarial member of staff working for the consultant, and hence will be required to cover a wide range of duties incorporating diary management and the co-ordination of all clinical / administrative / academic work.
Or:2. Take the lead role in the organisation of a consultant's clinical practice (including the line management of other secretarial staff) where the size of the consultant's practice justifies more than one member of staff to support it.
Main duties of the job
The role of the Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team, and whether they also have an Administrative P.A. and / or a Medical Secretary(s).
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
The post holder will be responsible for the provision of a comprehensive Medical P.A. service. The postholder will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, which may be developed over time to meet the specific needs of the Clinical Unit, in conjunction with the post holder.
SECRETARIAL1.1 To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.1.2 To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards. 1.3 To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
ADMINISTRATIVE2.1 To maintain an up-to-date diary, including the organisation of meetings and seminars as requested by the Consultant(s), and making him/her aware of changes as they occur.2.2 To make travel arrangements on behalf of the Consultant(s) in accordance with Trust policies, and to arrange accommodation for visiting doctors as required.2.3 To have responsibility for the input and maintenance of good quality data
Job description
Job responsibilities
For further information please refer to the job description and personal specification
The post holder will be responsible for the provision of a comprehensive Medical P.A. service. The postholder will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, which may be developed over time to meet the specific needs of the Clinical Unit, in conjunction with the post holder.
SECRETARIAL1.1 To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.1.2 To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards. 1.3 To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
ADMINISTRATIVE2.1 To maintain an up-to-date diary, including the organisation of meetings and seminars as requested by the Consultant(s), and making him/her aware of changes as they occur.2.2 To make travel arrangements on behalf of the Consultant(s) in accordance with Trust policies, and to arrange accommodation for visiting doctors as required.2.3 To have responsibility for the input and maintenance of good quality data
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential
- Audio typing skills (60 wpm min.).
- Understanding of medical terminology (especially oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
- European Computer Driving License (ECDL) or Equivalent
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management.
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential
- Audio typing skills (60 wpm min.).
- Understanding of medical terminology (especially oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
