Job summary
A new post has been created in order to invest in the technical and design capabilities within the Private Care team. The post is within the Private Care Systems team and is responsible for delivering improvements and efficiencies in how the Private Care teams work in Connect. It represents an opportunity for utilising technical skills to improve the workflows of teams and develop new capabilities in order to work more effectively.
Main duties of the job
This post will work with operational teams, commercial administration, digital systems and Connect teams to provide effective and efficient systems and processes ensuring services are responsive, innovative and provided the highest possible standard. The post holder will have an in depth understanding of Epic private patient pathways and will support divisional teams to improve delivery of performance and financial targets by suggesting ways to improve current workflows and working practices. The postholder will problem solve as appropriate and develop and implement lasting solutions in conjunction with colleagues across multiple stakeholder groups and will develop effective relationships with supporting digital and information teams to focus on identifying and improving services delivered to private patients, referrers and staff. Key working relationships o Private Care senior leadership team o Digital and systems teams o Connect team o Clinical and administration staff o Transformation team
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To support the development of, and promote, the Trusts mission, values aims and objectives.
To lead with the ongoing digital optimisation of the Epic system within the Private Care directorate.
In conjunction with the Systems Manager and Private Care Senior Leadership Team, produce accurate, high-quality reports suggesting ways to improve working practices and process improvements.
To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with patients, Embassies & agencies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To support the development of, and promote, the Trusts mission, values aims and objectives.
To lead with the ongoing digital optimisation of the Epic system within the Private Care directorate.
In conjunction with the Systems Manager and Private Care Senior Leadership Team, produce accurate, high-quality reports suggesting ways to improve working practices and process improvements.
To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with patients, Embassies & agencies, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered.
Person Specification
Education/Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Track record of continuous professional and management development
Desirable
- Master's level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential
- Operational management experience within the NHS or Private Healthcare
- Proven experience analysing and interpreting performance data
- Proven experience in effective management of budgets
- Proven experience of staff leadership and management
- Working without close supervision
- Evidence of project management and delivery of training programmes
Desirable
- Proven experience in service improvement and development
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
Desirable
- Knowledge of business and strategic planning
Skills Abilities
Essential
- Commitment to high levels of customer service
- Leadership & influencing skills
- Presentation and communication skills
- Self-motivated with a proactive approach to problem solving
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to work pro-actively and cooperatively with senior management and clinical and admin staff
- Full range of IT skills including spreadsheet analysis
- Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different professional backgrounds.
- Ability to sensitively and professionally communicate complex information.
- Ability to demonstrate good judgment in sensitive situations, for instance balancing customer service and empathy with financial risk
- Responsible for updating and writing policy & and processes to support service development
- Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK
- Ability to work effectively within a team and to manage and motivate others.
- Be able to implement and manage change
- Ability to work well under pressure by prioritising and managing time effectively
Desirable
- Experience of representing organisations externally
Person Specification
Education/Qualifications
Essential
- Degree and/or an appropriate professional qualification or equivalent
- Track record of continuous professional and management development
Desirable
- Master's level qualification or equivalent specialist knowledge acquired by experience.
Experience
Essential
- Operational management experience within the NHS or Private Healthcare
- Proven experience analysing and interpreting performance data
- Proven experience in effective management of budgets
- Proven experience of staff leadership and management
- Working without close supervision
- Evidence of project management and delivery of training programmes
Desirable
- Proven experience in service improvement and development
Knowledge
Essential
- Keyboard skills and computer literacy (including knowledge of MS office packages)
Desirable
- Knowledge of business and strategic planning
Skills Abilities
Essential
- Commitment to high levels of customer service
- Leadership & influencing skills
- Presentation and communication skills
- Self-motivated with a proactive approach to problem solving
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to work pro-actively and cooperatively with senior management and clinical and admin staff
- Full range of IT skills including spreadsheet analysis
- Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different professional backgrounds.
- Ability to sensitively and professionally communicate complex information.
- Ability to demonstrate good judgment in sensitive situations, for instance balancing customer service and empathy with financial risk
- Responsible for updating and writing policy & and processes to support service development
- Commitment to self-development with ability to demonstrate in depth knowledge of key policies and themes in healthcare provision in the UK
- Ability to work effectively within a team and to manage and motivate others.
- Be able to implement and manage change
- Ability to work well under pressure by prioritising and managing time effectively
Desirable
- Experience of representing organisations externally
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
