Job summary
An exciting opportunity has arisen to join our Connect Team supporting at the Royal Marsden Hospital NHS Foundation Trust. Our vision is to deliver efficient and effective patient care, through easy-to-use digital systems including Epic that provide staff and patients with access to the right information, in the right place, at the right time
We are looking for a passionate individual to join our Patient Access (PAS) team. You should already be certified in one of the patient access applications such as Cadence/Referrals/Springboard/Grand Central and experience working closely with operational teams.
Interviews will be held in person on 6th or 7th August, so please hold these dates and an invite will be sent to you, should you be shortlisted.
Main duties of the job
Assisting Ongoing optimisation of the Trust's electronic patient record (EPR) system within the patient access applications
Assisting with the ongoing end user training and support of the Trust's end users; at times providing on-call support if required, gaining an additional Epic qualification through successfully completing Epic's training programme (certified or proficient)
Working on several integrated areas to ensure a coordinated approach across all teams
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
Supervise and provide day to day line-management to the Configuration Analysts within the team. Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application. Ensure that the DHR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
Supervise and provide day to day line-management to the Configuration Analysts within the team. Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements. Investigate end users preferences and populate databases as part of the configuration process. Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application. Ensure that the DHR system is configured to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks.
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
- PRINCE2 Foundation
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
- Experience of Epic configuration
Desirable
- Previous NHS experience
- Experience of supporting change management
- Understanding of Information Governance
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Clear thinking and logical approach to technical problem solving
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Desirable
- Ability to present and argue a case confidently and persuasively
Person Specification
Education / Qualifications
Essential
- Educated to degree level or equivalent experience
- Maths and English GCSE grade C or above or equivalent qualification
- Post graduate qualification or equivalent relevant experience
- Continuing Professional Development
Desirable
- IT qualification in MS Office or equivalent experience
- PRINCE2 Foundation
Knowledge & Experience
Essential
- Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
- Knowledge of medical terminology
- Experience of supervising or line-managing staff, including contributing to or performing appraisals
- Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
- Experience of Epic configuration
Desirable
- Previous NHS experience
- Experience of supporting change management
- Understanding of Information Governance
Skills Abilities / Knowledge
Essential
- Excellent organisational and planning skills
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to cope with unpredictable and intense situations
- Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Clear thinking and logical approach to technical problem solving
- Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
Desirable
- Ability to present and argue a case confidently and persuasively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
