Job summary
We are seeking an enthusiastic administrator to provide support to the delivery of care for children and young people with haematological and oncological diagnoses.
The post holder will be required to be a central point of communication for shared care centres, primary care and community teams involved in the care of children and young people undergoing treatment in the South Thames region.
Main duties of the job
The Royal Marsden NHS Children and Young People's services together with children's services at St Georges Hospital operate as the Principle Treatment Centre (PTC) for children and young people diagnosed with cancer in the South East of England. The PTC works in collaboration with 18 paediatric oncology shared care units (POSCU) across the region to deliver safe and effective care as locally as possible to the patient's home. The position of shared care administrator (SCA) is pivotal in maintaining communication between the PTC and POSCUs, community nursing teams and primary care services.
The role involves directing, managing and triaging telephone calls, email and written correspondence related to children and young people's care. The post is located at the Royal Marsden Sutton site where a 24 hour advice line is available to staff working at St Georges Hospital, POSCUs, community nursing teams, patients and relatives. This role is essential in facilitating the effective running of this phone line, streamlining calls and documenting outcomes. The role has the additional responsibility of providing administration support for the clinical nurse specialist team.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To act as the first point of contact for users of the service and to proactively deal with telephone enquiries from patients, parents, GPs, POSCU staff and community nursing teams in a courteous manner.
- To communicate clearly, effectively and appropriately with the multidisciplinary team, patients, relatives, and other teams involved in the delivery of care.
- To provide non-clinical information to patients and their carers regarding appointments.
- To communicate relevant information to appropriate team members or departments as required.
- To document and distribute clinical and general correspondence in line with Trust standards.
- To input and maintain clinical information on the Trust information system and other patient related information as required.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To act as the first point of contact for users of the service and to proactively deal with telephone enquiries from patients, parents, GPs, POSCU staff and community nursing teams in a courteous manner.
- To communicate clearly, effectively and appropriately with the multidisciplinary team, patients, relatives, and other teams involved in the delivery of care.
- To provide non-clinical information to patients and their carers regarding appointments.
- To communicate relevant information to appropriate team members or departments as required.
- To document and distribute clinical and general correspondence in line with Trust standards.
- To input and maintain clinical information on the Trust information system and other patient related information as required.
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
- NVQ level 3 or equivalent knowledge gained through training and experience
- Knowledge of secretarial/admin procedures and systems
Desirable
- Specialist knowledge of medical terminology
- Association of Medical secretaries, practice managers and receptionists (AMSPAR) qualified or equivalent
Experience
Essential
- Substantial previous secretarial experience
- Previous experience of training other secretarial staff
Desirable
- Previous experience of working withing health care setting
- Previous experience of managing / supervising staff
Skills Abilities/knowledge
Essential
- Audio typing skills (60wpm min)
- Ability to manage and resolve non-routine problems and issues
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrate ability to work as part of a team
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrate awareness of the needs of multidisciplinary team
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
- NVQ level 3 or equivalent knowledge gained through training and experience
- Knowledge of secretarial/admin procedures and systems
Desirable
- Specialist knowledge of medical terminology
- Association of Medical secretaries, practice managers and receptionists (AMSPAR) qualified or equivalent
Experience
Essential
- Substantial previous secretarial experience
- Previous experience of training other secretarial staff
Desirable
- Previous experience of working withing health care setting
- Previous experience of managing / supervising staff
Skills Abilities/knowledge
Essential
- Audio typing skills (60wpm min)
- Ability to manage and resolve non-routine problems and issues
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrate ability to work as part of a team
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrate awareness of the needs of multidisciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
