Job summary
Band 2 Radiotherapy Aide (Chelsea)
The Royal Marsden NHS Foundation Trust has an international reputation for high quality patient care, education and research and its partnership with the Institute of Cancer Research has created the largest comprehensive cancer centre in Europe.
This is a fantastic opportunity for a motivated and enthusiastic individual who thrives on working in a busy patient facing role and who wants to join our friendly and hardworking team of Radiotherapy Aides.
This role is relied on by the radiotherapy team to primarily perform administration, clerical and reception duties as well as ensuring a safe and welcoming environment for the patients attending Radiotherapy. This role also requires you to be an approachable and engaged 'first face' for our patients as appropriate throughout the radiotherapy pathway.
We are looking for an efficient and organised person with excellent interpersonal and communication skills. You will also be IT literate with an interest in working in a healthcare and technology driven environment.
We are welcoming applications from full-time candidates to routinely work Monday-Friday.If you would like any more information regarding this role please contact Sarah Armstrong (Sarah.Armstrong@rmh.nhs.uk)
Main duties of the job
1.1. To carry out in a responsible and efficient way the provision of reception duties & clerical support to the radiotherapy department.1.2. Provide patient support as appropriate to assist the patient pathway.1.3. Be able to work flexible hours to support effective service provision.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification :-
2.1 Provide friendly and professional reception of patients and their escorts.2.2 Record the attendance of patients in the appointment system.2.3 Make bookings for radiotherapy treatments in collaboration with the radiographic staff.2.4 Arrange patients appointments and provide summary and assist in arranging hospital transport and outpatient clinic appointments as required.2.5 Contact clinical specialists and doctors as directed by radiographers and nursing staff.2.6 Greet visitors to department and make contact as appropriate.2.7 To appraise the superintendent radiographer of stock levels for routine supplies and consumables and complete purchase orders for approval as necessary.2.8 Collect patient related data, immobilisation equipment and other radiotherapy equipment upon request of the radiographers. To include gathering details of previous treatment from outside the Trust.2.9 Prepare and collect documentation for meetings as requested.2.10 Make room bookings as requested.2.11 Contact patients by telephone to advise of appointments as specified.2.12 Ensure patients are prepared correctly for planned procedure following defined protocols for amount that patients should be required to drink..2.13 Maintain records of all patients and private patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification :-
2.1 Provide friendly and professional reception of patients and their escorts.2.2 Record the attendance of patients in the appointment system.2.3 Make bookings for radiotherapy treatments in collaboration with the radiographic staff.2.4 Arrange patients appointments and provide summary and assist in arranging hospital transport and outpatient clinic appointments as required.2.5 Contact clinical specialists and doctors as directed by radiographers and nursing staff.2.6 Greet visitors to department and make contact as appropriate.2.7 To appraise the superintendent radiographer of stock levels for routine supplies and consumables and complete purchase orders for approval as necessary.2.8 Collect patient related data, immobilisation equipment and other radiotherapy equipment upon request of the radiographers. To include gathering details of previous treatment from outside the Trust.2.9 Prepare and collect documentation for meetings as requested.2.10 Make room bookings as requested.2.11 Contact patients by telephone to advise of appointments as specified.2.12 Ensure patients are prepared correctly for planned procedure following defined protocols for amount that patients should be required to drink..2.13 Maintain records of all patients and private patients.
Person Specification
Education/Qualifications
Essential
- General education to GCSE Grade 4 or above or equivalent
- GCSE English Language & Mathematics Grade 4 or above or equivalent
Desirable
- Level 3 (or higher) education or training
Experience
Essential
- Have experience of working in client facing roles
- Experience of working with computer systems to manage bookings or similar.
Desirable
- Evidence of previous admin and clerical roles
- Experience in hospital environment
Skills/Ability/Knowledge
Essential
- Ability to use initiative and work with minimal supervision
- Ability to make decisions, organise and prioritise own workload
- Evidence of commitment to customer care initiatives
- Computer literate with associated keyboard skills
- Demonstrate ability to share information and work collaboratively as part of a team
- Ability to organise and maintain records
- Commitment to personal development
Person Specification
Education/Qualifications
Essential
- General education to GCSE Grade 4 or above or equivalent
- GCSE English Language & Mathematics Grade 4 or above or equivalent
Desirable
- Level 3 (or higher) education or training
Experience
Essential
- Have experience of working in client facing roles
- Experience of working with computer systems to manage bookings or similar.
Desirable
- Evidence of previous admin and clerical roles
- Experience in hospital environment
Skills/Ability/Knowledge
Essential
- Ability to use initiative and work with minimal supervision
- Ability to make decisions, organise and prioritise own workload
- Evidence of commitment to customer care initiatives
- Computer literate with associated keyboard skills
- Demonstrate ability to share information and work collaboratively as part of a team
- Ability to organise and maintain records
- Commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
