Job summary
We have an exciting opportunity for a Project Support Officer to provide administrative support in the setup and overall project delivery of a haemato-oncology integrated Palliative Care service at The Royal Marsden. The aim of this service is to holistically support patients through early proactive symptom control and future care planning. The Project Support Officer will work closely with the Project Manager to coordinate the administrative functions of the project, support successful planning, stakeholder engagement, data collection, the development of patient pathways and reporting for this project.
The success of this project is expected to deliver key improvements for our patients including:
1. Improved quality of care for patients through holistic symptom management, enhanced communication between patients, improved coordination between hospital and primary care services and future planning.
2. Reduced length of stay through avoidance of non-elective crisis admissions and supporting planning for end-of-life care, which includes the setting patients will be cared for in.
This role will involve telephone and face to face contact with patients, and applicants should demonstrate they have excellent customer service skills and experience.
Main duties of the job
To provide project support, administrative leadership and stakeholder engagement to deliver a high quality, comprehensive project support service as part of the delivery of an haemato-oncology integrated Palliative Care service. This role will sit within the Symptom Control and Palliative Care team. The post holder will be responsible for their own workload, including having responsibility for coordinating project tasks, updating project documentation and dealing with project stakeholders, patients and multi-disciplinary teams. They will support data collection and reporting as part of this project.
Key responsibilities include providing comprehensive administrative support, managing and analysing data, and generating reports to aid in decision-making and progress through the project against project deliverables. The project support officer will monitor and track patient pathways relating to the project and act as a liaison between various stakeholders, facilitating effective communication and addressing any queries.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
- To provide all administrative support to the project team and be a central point of contact and resource for staff and patients
- Receive and manage incoming communications on behalf of the team using own initiative to ensure items are prioritised and appropriately dealt with.
- Liaise and coordinate project activities with other internal and external hospital personnel, plus 3rd parties including external contractors.
- Use tact, diplomacy and persuasive skills in order to resolve conflicting pressures and issues within the project.
- Resolve complex and non-complex project and patient queries independently, professionally and efficiently.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
- To provide all administrative support to the project team and be a central point of contact and resource for staff and patients
- Receive and manage incoming communications on behalf of the team using own initiative to ensure items are prioritised and appropriately dealt with.
- Liaise and coordinate project activities with other internal and external hospital personnel, plus 3rd parties including external contractors.
- Use tact, diplomacy and persuasive skills in order to resolve conflicting pressures and issues within the project.
- Resolve complex and non-complex project and patient queries independently, professionally and efficiently.
Person Specification
Qualifications
Essential
- Pre-degree diploma, NVQ level 4 or equivalent
Desirable
- AMPSAR or equivalent
- Project Management qualification
Experience
Essential
- Substantial experience working within office administration
- Intermediate knowledge of IT systems and software programmes such as outlook, word, excel PowerPoint and access.
- Significant experience of common office processes, such as maintenance of diaries and arrangement of meetings.
- Confident in liaising with internal and external colleagues, with ability to take clear and accurate messages and ensure they are passed on appropriately.
- Experience of working as part of a team and in isolation
- Experience in working with multidisciplinary teams and internal and external stakeholders.
- Experience of managing others
- Knowledge of patient administration systems
Desirable
- Minute taking
- Experience of working on projects in a supporting role
Skills
Essential
- Excellent communication skills
- Experience of managing busy diaries
- Ability to provide administrative support to committees and meetings
- Experience of Microsoft Windows packages to include word processing, Excel, database and power point.
- Ability to organise and prioritise workload
- Ability to prepare reports and presentations
- Ability to display tact and diplomacy to interact at all levels of the organisation with a variety of people and situations
- Attention to detail and accuracy in production of work
- Ability to work unsupervised, using a high level of initiative
- Ability to work to deadlines and in a pressurised environment
- Must be a Team player
- Understanding of patient confidentiality and data protection regulations when using patient information
Person Specification
Qualifications
Essential
- Pre-degree diploma, NVQ level 4 or equivalent
Desirable
- AMPSAR or equivalent
- Project Management qualification
Experience
Essential
- Substantial experience working within office administration
- Intermediate knowledge of IT systems and software programmes such as outlook, word, excel PowerPoint and access.
- Significant experience of common office processes, such as maintenance of diaries and arrangement of meetings.
- Confident in liaising with internal and external colleagues, with ability to take clear and accurate messages and ensure they are passed on appropriately.
- Experience of working as part of a team and in isolation
- Experience in working with multidisciplinary teams and internal and external stakeholders.
- Experience of managing others
- Knowledge of patient administration systems
Desirable
- Minute taking
- Experience of working on projects in a supporting role
Skills
Essential
- Excellent communication skills
- Experience of managing busy diaries
- Ability to provide administrative support to committees and meetings
- Experience of Microsoft Windows packages to include word processing, Excel, database and power point.
- Ability to organise and prioritise workload
- Ability to prepare reports and presentations
- Ability to display tact and diplomacy to interact at all levels of the organisation with a variety of people and situations
- Attention to detail and accuracy in production of work
- Ability to work unsupervised, using a high level of initiative
- Ability to work to deadlines and in a pressurised environment
- Must be a Team player
- Understanding of patient confidentiality and data protection regulations when using patient information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
