Job summary
Are you passionate about making a difference in cancer care? The Royal Marsden School, renowned for its exceptional education in cancer and palliative care, is seeking an experienced and proactive individual to join our team. As a key member of the Student Support Services team, you will play a vital role in providing administrative support and organising a wide range of educational activities.
In this exciting opportunity, you will work closely with academic staff and students, ensuring smooth operations and delivering excellence in support. We are looking for someone who demonstrates a methodical and flexible approach, possesses excellent communication skills, and thrives in a busy team environment with shared goals. You should show attention to detail, have exceptional IT, communication, and administration skills, along with proficiency in Microsoft Office packages such as Word, Excel, Outlook, and Access.
Main duties of the job
The successful candidate will be responsible for liaising with academic staff to ensure all requirements are in place for courses, modules, programmes, and study days. Joining the Student Support Services team, you will liaise with students to process applications, monitor uptake against capacity, prioritise against target timescales, and contribute to all support services in the School. You will provide, organise, and prioritise a range of comprehensive course focused services for educational activities within The Royal Marsden School. We are looking for someone with good attention to detail, who works efficiently and can focus within a busy office environment.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To provide full and comprehensive administrative support to School courses, including timetable development, student application, enrolment, attendance registers, evaluation, verification, file maintenance. Deal with queries from current students, produce reports, correspondence and a variety of document processing tasks.
- To liaise with guest speakers and facilitators when required; including negotiating availability, confirmation of commitments, reminders, collation of presentations and fee payments.
- Manage the electronic enrolment process for students to Moodle and support the assignment submission and marking phase through Turnitin.
- To verify relevant student qualifications and identity documentation.
- To identify and arrange the virtual or in person classroom and equipment needs for each course. Negotiate and resolve and conflicting priorities in liaison with other members of the School team including responding to changing uptake and capacity availability.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- To provide full and comprehensive administrative support to School courses, including timetable development, student application, enrolment, attendance registers, evaluation, verification, file maintenance. Deal with queries from current students, produce reports, correspondence and a variety of document processing tasks.
- To liaise with guest speakers and facilitators when required; including negotiating availability, confirmation of commitments, reminders, collation of presentations and fee payments.
- Manage the electronic enrolment process for students to Moodle and support the assignment submission and marking phase through Turnitin.
- To verify relevant student qualifications and identity documentation.
- To identify and arrange the virtual or in person classroom and equipment needs for each course. Negotiate and resolve and conflicting priorities in liaison with other members of the School team including responding to changing uptake and capacity availability.
Person Specification
Education
Essential
- Good standard of written and spoken English; 'A' level or equivalent, or NVQ 4 level qualification (HNC/HND)
- Educated to degree level
Desirable
- Co-ordination and reconciliation of financial activities and problems using an NHS system
Experience
Essential
- Experience of working in a senior administrative role with attention to detail and accuracy
- Decision making and resolving complex work related issues
Desirable
- Experience of using Moodle or similar VLE
- Experience of coordinating and reconciling invoicing and financial problems
- Experience of working within Higher Education or similar handling student applications and administration
Knowledge
Essential
- A good understanding and knowledge of office procedures;
- Demonstrate a good understanding of student culture and attitudes
Skills
Essential
- Will work without supervision and coordinate work with others
- Excellent level of verbal and written communication skills
- Good methodical personal administrative /organisational skills and a positive attitude
- Ability to produce accurate and consistent work with good attention to detail and speed
- Ability to focus within a busy office environment, responding to frequent interruptions
- Demonstrable ability to share information and work collaboratively as part of a team
- Ability to assimilate information; to understand, analyse and apply
- Willingness and ability to take responsibility and confidence in taking decisions and prioritise work to tight deadlines both independently and under direction
- Highly developed literacy and numeracy skills
- Advanced and confident IT skills in MS Word/Excel/Access Database/Outlook
Desirable
- Touch typing skills at a typing speed of at least 45 words per minute
- Strong leadership skills
- Good presentation skills
Other Requirements
Essential
- Flexibility and a willingness to assist in a wide range of tasks
- Self-motivation
Person Specification
Education
Essential
- Good standard of written and spoken English; 'A' level or equivalent, or NVQ 4 level qualification (HNC/HND)
- Educated to degree level
Desirable
- Co-ordination and reconciliation of financial activities and problems using an NHS system
Experience
Essential
- Experience of working in a senior administrative role with attention to detail and accuracy
- Decision making and resolving complex work related issues
Desirable
- Experience of using Moodle or similar VLE
- Experience of coordinating and reconciling invoicing and financial problems
- Experience of working within Higher Education or similar handling student applications and administration
Knowledge
Essential
- A good understanding and knowledge of office procedures;
- Demonstrate a good understanding of student culture and attitudes
Skills
Essential
- Will work without supervision and coordinate work with others
- Excellent level of verbal and written communication skills
- Good methodical personal administrative /organisational skills and a positive attitude
- Ability to produce accurate and consistent work with good attention to detail and speed
- Ability to focus within a busy office environment, responding to frequent interruptions
- Demonstrable ability to share information and work collaboratively as part of a team
- Ability to assimilate information; to understand, analyse and apply
- Willingness and ability to take responsibility and confidence in taking decisions and prioritise work to tight deadlines both independently and under direction
- Highly developed literacy and numeracy skills
- Advanced and confident IT skills in MS Word/Excel/Access Database/Outlook
Desirable
- Touch typing skills at a typing speed of at least 45 words per minute
- Strong leadership skills
- Good presentation skills
Other Requirements
Essential
- Flexibility and a willingness to assist in a wide range of tasks
- Self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
