Ward Clerk

Job summary

The Centre for Urgent Care (CUC) Ward Clerk provides clerical service for staff, patients and relatives attending the unit. This is a pivotal role and you will be part of a multidisciplinary team. CUC aims to provide rapid assessment of emergency cancer admissions who present with acute symptoms of their disease and/or treatment, enabling prompt initiation of treatment. Welcoming and directing patients appropriately as they arrive on the unit is a key task within this role. The post holder will be working closely with the CUC nursing staff, maintaining a high level of communication between the unit, medical staff and allied health care professionals. Administrative support for clerical staff working within the Acute Oncology Service and Royal Marsden Macmillan Hotline will also be required to ensure a seamless service. Managing the filing system and keeping the booking system up to date and accurately ensures data is captured correctly for audit purposes. A professional and caring attitude is essential to maintain patients' dignity and ensure confidentiality is upheld.

Main duties of the job

The purpose of the unit is to provide a safe space for certain elective procedure to be performed in addition to providing an area for patients to be reviewed and treated when they become unwell as a result of their cancer or anticancer treatment.The CUC receptionist/ clerk will be responsible for providing clerical support for the unit, in addition to coordinating patient activity and certain elective treatment pathways.The receptionist/ clerk must maintain a high level of communication with the nursing, medical, allied healthcare professionals and administrative teams, as well as Royal Marsden(RM)patients and their families.The role is demanding and requires an individual with good attention to detail,who is thorough and can robustly deal with any issues. A professional and caring attitude is also essential, and patient confidentiality and dignity must be maintained.The post holder will work closely with the CUC Administrator Team Lean and CUC Sister / Charge nurse to ensure the unit is run efficiently and smoothly

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Day-care Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.