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The Royal Marsden NHS Foundation Trust

LOG Coordinator

Information:

This job is now closed

Job summary

This is an exciting opportunity to join our growing and successful Private Care Division within Europe's largest cancer centre and to provide the highest standards of support to our patients.

This position provides a vital role in a highly committed, professional team supporting access to treatment for our Embassy-sponsored patients and guaranteeing funding from their sponsors.

The successful candidate will be a versatile, lateral thinker with an eye for detail and excellent customer service skills. They will be an articulate, confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be energetic and resilient, able to demonstrate initiative as well as prioritise a busy workload, and go above and beyond to ensure that our patients and their families are well supported and that the risk of debt to The Royal Marsden is minimised.

The interviews will be held in Chelsea week commencing 2nd December 2024.

Main duties of the job

The post holder will be required to work as part of the Private Care Operations Letter ofGuarantee Team, delivering the highest level of customer service to both patients andconsultants. The LOG Coordinator will responsible for coordinating Letters of Guarantee forpre-authorisation for private patients attending the Royal Marsden at Chelsea, Sutton orCavendish Square sites.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Details

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year Per Annum Inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

282-P1246390

Job locations

The Royal Marsden Hospital Chelsea

Chelsea

SW3 6JJ


Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

To work as part of the international team and respond to the patients day to day enquires Ensure relevant teams and departments are liaised with and that appropriate time and location is given when booking admission on the EPR/HIS system. To be the first point of contact for patient enquiries and patient bookings for services provided at Chelsea and Sutton. To be responsible for delivering an efficient and faultless customer experience in handling both inbound and outbound customer enquiries.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

To work as part of the international team and respond to the patients day to day enquires Ensure relevant teams and departments are liaised with and that appropriate time and location is given when booking admission on the EPR/HIS system. To be the first point of contact for patient enquiries and patient bookings for services provided at Chelsea and Sutton. To be responsible for delivering an efficient and faultless customer experience in handling both inbound and outbound customer enquiries.

Person Specification

Qualifications/Training

Essential

  • Evidence of continuing professional and personal development.

Experience

Essential

  • Front-facing customer services experience
  • Experience of MS Excel and MS Word, including creating and using spreadsheets
  • Experience of effective team working

Desirable

  • 1 year experience in working on Letters of Guarantee or similar role in other hospitals

Skills, Knowledge and Abilities

Essential

  • Able to work with minimum supervision
  • Highly organised approach and ability to priorities own work to meet tight deadlines and targets
  • Flexible and able to work as part of a team to ensure that the team deadlines are met.
  • Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation.
  • Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies)

Desirable

  • Knowledge of current health care issues

Others

Essential

  • Self-motivated with a proactive approach to problem solving
  • Ability to work under pressure and carry out duties with attention to detail
  • Demonstrate ability to strive for excellence

Desirable

  • Fluent in Arabic
Person Specification

Qualifications/Training

Essential

  • Evidence of continuing professional and personal development.

Experience

Essential

  • Front-facing customer services experience
  • Experience of MS Excel and MS Word, including creating and using spreadsheets
  • Experience of effective team working

Desirable

  • 1 year experience in working on Letters of Guarantee or similar role in other hospitals

Skills, Knowledge and Abilities

Essential

  • Able to work with minimum supervision
  • Highly organised approach and ability to priorities own work to meet tight deadlines and targets
  • Flexible and able to work as part of a team to ensure that the team deadlines are met.
  • Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation.
  • Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies)

Desirable

  • Knowledge of current health care issues

Others

Essential

  • Self-motivated with a proactive approach to problem solving
  • Ability to work under pressure and carry out duties with attention to detail
  • Demonstrate ability to strive for excellence

Desirable

  • Fluent in Arabic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Hospital Chelsea

Chelsea

SW3 6JJ


Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer details

Employer name

The Royal Marsden NHS Foundation Trust

Address

The Royal Marsden Hospital Chelsea

Chelsea

SW3 6JJ


Employer's website

https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Leader

Dilek Karakas

Dilek.Karakas@rmh.nhs.uk

Details

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year Per Annum Inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

282-P1246390

Job locations

The Royal Marsden Hospital Chelsea

Chelsea

SW3 6JJ


Supporting documents

Privacy notice

The Royal Marsden NHS Foundation Trust's privacy notice (opens in a new tab)