Job summary
We are recruiting for a maternity cover Volunteer Services Manager to lead a small team of volunteer's coordinators who support many volunteers in various roles across the Trust. Our volunteers provide a valuable service that compliments our staff and provides non-clinical support to patients, carers and families. The Volunteer Services Manager role is a busy role that requires staff management in both Chelsea and Sutton as well as being responsible for the effective delivery of services provided by our volunteers. The successful candidate will report to the Trust, Head of Volunteers and support the ongoing development of the service.
Main duties of the job
Manage a team of highly skilled and motivated voluntary services coordinators
To support the delivery of our Trust volunteer strategy
To develop and promote Trust voluntary services across all hospital sites ensuring a quality service is delivered
To effectively manage, project lead, organise an effective volunteer service that meets the needs of the Trusts and identifies with National objectives
Ensure Trust voluntary services maintains high standards of governance, compliance to provide trust wide assurances and promote safe working practices for volunteers
Champion the roles of volunteers trust wide to encourage effective working relationships with staff at every level of the organisation
Provide accurate evaluation, reporting, data, and information to support the ongoing development of volunteering and future projects
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For more information, please refer to the job description and person specification.
- Manage and co-ordinate the Trust voluntary services team across all hospital sites, setting clear objectives and empowering the team to enhance the volunteers experience through effective implementation of policies and procedures to achieve national volunteering standards.
- Line manages the Voluntary services coordinators, including conducting appraisal and performance reviews. Effectively manage the DBS and NHS ID checking process for Volunteer Services.
- Oversee the successful and timely and safe recruitment and induction of volunteers within the trust, in accordance with agreed policies and good practice.
- Ensure that voluntary services are aligned to all appropriate trust policies and embeds trust values as standards across all volunteer involvement.
- Pro-actively seek new opportunities for volunteer involvement, ensuring that opportunities are supported by the involvement of wider stakeholders and roles are introduced effectively to achieve the desired outcomes and impact.
Job description
Job responsibilities
For more information, please refer to the job description and person specification.
- Manage and co-ordinate the Trust voluntary services team across all hospital sites, setting clear objectives and empowering the team to enhance the volunteers experience through effective implementation of policies and procedures to achieve national volunteering standards.
- Line manages the Voluntary services coordinators, including conducting appraisal and performance reviews. Effectively manage the DBS and NHS ID checking process for Volunteer Services.
- Oversee the successful and timely and safe recruitment and induction of volunteers within the trust, in accordance with agreed policies and good practice.
- Ensure that voluntary services are aligned to all appropriate trust policies and embeds trust values as standards across all volunteer involvement.
- Pro-actively seek new opportunities for volunteer involvement, ensuring that opportunities are supported by the involvement of wider stakeholders and roles are introduced effectively to achieve the desired outcomes and impact.
Person Specification
Education/Qualifications
Essential
- Degree level or equivalent experience
- Further relevant training or equivalent experience in a related field
Experience
Essential
- Experience of working with volunteers and understanding of the opportunities and challenges this can bring
- Experience of working in a health or social care or related environment
- Experience of working with a range of people in different settings
- Line management experience
Desirable
- Experience of engaging and involving members of the public in programs or working with Voluntary sector organisations
Skills Abilities/knowledge
Essential
- Confident support and leadership skills
- Excellent communication, negotiation, and networking skills
- Ability to work collaboratively with a range of service users, carers, staff, and other stakeholders
- A commitment to eliminating inequalities for service users and carers and promoting inclusion of protected groups
- Ability to work alone and as part of a wider team
- Ability to prioritise activities to ensure efficient delivery of volunteer work
- Ability to analyse data to inform service improvements
- Ability to identify problems and find solutions that deliver best outcomes for volunteers and students Ability to treat people with dignity and respect
- Ability to promote respect for the value of differences
- Ability to use Microsoft office and other Information management packages
Person Specification
Education/Qualifications
Essential
- Degree level or equivalent experience
- Further relevant training or equivalent experience in a related field
Experience
Essential
- Experience of working with volunteers and understanding of the opportunities and challenges this can bring
- Experience of working in a health or social care or related environment
- Experience of working with a range of people in different settings
- Line management experience
Desirable
- Experience of engaging and involving members of the public in programs or working with Voluntary sector organisations
Skills Abilities/knowledge
Essential
- Confident support and leadership skills
- Excellent communication, negotiation, and networking skills
- Ability to work collaboratively with a range of service users, carers, staff, and other stakeholders
- A commitment to eliminating inequalities for service users and carers and promoting inclusion of protected groups
- Ability to work alone and as part of a wider team
- Ability to prioritise activities to ensure efficient delivery of volunteer work
- Ability to analyse data to inform service improvements
- Ability to identify problems and find solutions that deliver best outcomes for volunteers and students Ability to treat people with dignity and respect
- Ability to promote respect for the value of differences
- Ability to use Microsoft office and other Information management packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
