Job summary
The Portering department at The Royal Marsden Sutton operates a 24/7 365 service across both of our sites, the main objective of this service is to provide a first-class service to our Patients staff and visitors.
The Portering and Security department is a busy working environment that deals with a diverse workload on a daily basis. To provide a point of contact for the staff and patients across the Trust requiring thesupport and services of the wider Facilities Directorate, and to assist members of Facilities Directorate with a range of portering duties including support to the trust Security team in an emergency situation.
The Royal Marsden NHS Foundation Trust 5Job application: Full Time General Porter
Main duties of the job
To work as part of a team to provide a quality, Portering/Security service to the Trust, thatwill ensure that all patients and visitors are courteously assisted and directed in a mannerthat will reflect positively on the Trust. Ensuring that a safe crime free environment forstaff, patients and visitors is maintained at all times. The duties of the general porter are to be flexible in their work pattern and to assist inthe day-to-day operation of the portering departments.
The Post holder could be required to work across Trust sites to best provide support to theFacilities Directorate and the wider organization, but it is largely anticipated that theprimary base will be at Sutton.Whilst workload will largely be determined by direct line management.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- Dealing with inquiries from patients, visitors, and staff in an efficient and polite manner.
- To ensure that all patients and visitors are courteously assisted and directed in a mannerthat will reflect positively on the service and the Trust.
- To escort patients by chair, trolley, bed or accompanying on foot in keeping with thecurrent regulations, and to assist in movement of patients as required.
- To transport equipment, samples and specimens to medical areas as required.
- To cover the Trust waste management operatives during planned & unplanned leave.
- To deliver deceased patients to the mortuary displaying respect for the patients dignityand in keeping with Trust policy.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
- Dealing with inquiries from patients, visitors, and staff in an efficient and polite manner.
- To ensure that all patients and visitors are courteously assisted and directed in a mannerthat will reflect positively on the service and the Trust.
- To escort patients by chair, trolley, bed or accompanying on foot in keeping with thecurrent regulations, and to assist in movement of patients as required.
- To transport equipment, samples and specimens to medical areas as required.
- To cover the Trust waste management operatives during planned & unplanned leave.
- To deliver deceased patients to the mortuary displaying respect for the patients dignityand in keeping with Trust policy.
Person Specification
Education/Qualifications
Essential
- Good general education with English GCSE standard or equivalent.
Experience
Essential
- Portering or Customer Service experience which demonstrates the understanding of the key functions for providing a support service.
Desirable
- Previous Security Experience
Skills Abilities/knowledge
Essential
- Ability to communicate verbally in a clear and effective way to patients, visitors and staff
- Ability to take clear and concise messages.
- Ability to respond to emergencies by following the appropriate Trust procedures.
- Evidence of working well in a team
- Ability to develop and maintain good working relationships with all levels of staff, patients and relatives
- Confidence in making decisions when dealing with competing priorities.
- Evidence of organisational skills and attention to detail
- Ability to work methodically in a busy environment and meet deadlines
- Ability to concentrate even with frequent interruptions.
- Ability to handle confidential and sensitive information appropriately.
- Able to demonstrate tact and diplomacy in a patient focus environment
- Ability to work varied shift patterns as and when required
Person Specification
Education/Qualifications
Essential
- Good general education with English GCSE standard or equivalent.
Experience
Essential
- Portering or Customer Service experience which demonstrates the understanding of the key functions for providing a support service.
Desirable
- Previous Security Experience
Skills Abilities/knowledge
Essential
- Ability to communicate verbally in a clear and effective way to patients, visitors and staff
- Ability to take clear and concise messages.
- Ability to respond to emergencies by following the appropriate Trust procedures.
- Evidence of working well in a team
- Ability to develop and maintain good working relationships with all levels of staff, patients and relatives
- Confidence in making decisions when dealing with competing priorities.
- Evidence of organisational skills and attention to detail
- Ability to work methodically in a busy environment and meet deadlines
- Ability to concentrate even with frequent interruptions.
- Ability to handle confidential and sensitive information appropriately.
- Able to demonstrate tact and diplomacy in a patient focus environment
- Ability to work varied shift patterns as and when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
